Windows Vista Home Premium SP1 UPGRADE - Error 0x80073712

  • Thread starter Thread starter Marcos Taveira
  • Start date Start date
M

Marcos Taveira

I tried to install the Service Pack many times.

However, I always got the same error # 0x80073712 (or # 80073712).

I followed the suggested steps on the page
http://support.microsoft.com/kb/947366. I passed all tests but the third one.
There, they suggested to use the CMD command: sfc /scannow. Using it, I get a
message saying that some errors could not be fixed. They could be seen in
the CBS.log file. However, I could not find any "light" inside the file
(incomprehensible ). Even after pausing/stopping my antivirus (Kaspersky),
fifth step, I could not get better result as the aforementioned web page
suggested. Using, or even unistalling, the UNIBLUE REGISTRY BOOSTER 2 did not
work.
Computer: Windows Vista Home Premium, 32 bits, AMD ATHLON 64 Dual Core
Processor, 3600+, speed: 1,90 GHz, memory: 3,198 GB (in fact, 4 GB, but
Windows Vista 32 bits do not recognize it - no more than 3 GB).
All my softwares are legal (registered).
Can anybody help?
 
Have you checked this out:
Description of the System Update Readiness Tool for Windows Vista
http://support.microsoft.com/kb/947821

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Marcos Taveira" <Marcos Taveira@discussions.microsoft.com> wrote in message
news:0357C16B-056F-468E-855B-5D45703485AB@microsoft.com...
|I tried to install the Service Pack many times.
|
| However, I always got the same error # 0x80073712 (or # 80073712).
|
| I followed the suggested steps on the page
| http://support.microsoft.com/kb/947366. I passed all tests but the third one.
| There, they suggested to use the CMD command: sfc /scannow. Using it, I get a
| message saying that some errors could not be fixed. They could be seen in
| the CBS.log file. However, I could not find any "light" inside the file
| (incomprehensible ). Even after pausing/stopping my antivirus (Kaspersky),
| fifth step, I could not get better result as the aforementioned web page
| suggested. Using, or even unistalling, the UNIBLUE REGISTRY BOOSTER 2 did not
| work.
| Computer: Windows Vista Home Premium, 32 bits, AMD ATHLON 64 Dual Core
| Processor, 3600+, speed: 1,90 GHz, memory: 3,198 GB (in fact, 4 GB, but
| Windows Vista 32 bits do not recognize it - no more than 3 GB).
| All my softwares are legal (registered).
| Can anybody help?
 
Has Windows Update offered SP1 to the machine or are you attempting to
install it manually?

Windows Vista Service Pack 1 [may not be] available for installation from
Windows Update and is not offered by Automatic Updates:
http://support.microsoft.com/kb/948343

==============================

System Update Readiness Tool [FKA CheckSUR tool] for Windows Vista:
http://support.microsoft.com/kb/947821

Windows Vista Service Pack 1 - Things to Know Before You Download:
http://technet.microsoft.com/en-us/windowsvista/bb968859.aspx

Windows Vista Help: Learn how to install Windows Vista Service Pack 1 (SP1):
http://windowshelp.microsoft.com/windows/en-us/Help/133c8953-c9cd-4fa5-8883-03e91bb6f2021033.mspx

Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09
• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921

• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921

• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921

• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921

• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Marcos Taveira wrote:
> I tried to install the Service Pack many times.
>
> However, I always got the same error # 0x80073712 (or # 80073712).
>
> I followed the suggested steps on the page
> http://support.microsoft.com/kb/947366. I passed all tests but the third
> one. There, they suggested to use the CMD command: sfc /scannow. Using it,
> I get a message saying that some errors could not be fixed. They could be
> seen in the CBS.log file. However, I could not find any "light" inside the
> file (incomprehensible ). Even after pausing/stopping my antivirus
> (Kaspersky), fifth step, I could not get better result as the
> aforementioned web page suggested. Using, or even unistalling, the UNIBLUE
> REGISTRY BOOSTER 2 did not work.
> Computer: Windows Vista Home Premium, 32 bits, AMD ATHLON 64 Dual Core
> Processor, 3600+, speed: 1,90 GHz, memory: 3,198 GB (in fact, 4 GB, but
> Windows Vista 32 bits do not recognize it - no more than 3 GB).
> All my softwares are legal (registered).
> Can anybody help?
 
I am trying the TaurArian suggestion on the page:
http://support.microsoft.com/kb/947821. I am downloading I file from there.
I hope this works.

To PA Bear: Windows Update is constantly offering me the SP1 update. That is
why I started trying to do it.

"PA Bear [MS MVP]" wrote:

> Has Windows Update offered SP1 to the machine or are you attempting to
> install it manually?
>
> Windows Vista Service Pack 1 [may not be] available for installation from
> Windows Update and is not offered by Automatic Updates:
> http://support.microsoft.com/kb/948343
>
> ==============================
>
> System Update Readiness Tool [FKA CheckSUR tool] for Windows Vista:
> http://support.microsoft.com/kb/947821
>
> Windows Vista Service Pack 1 - Things to Know Before You Download:
> http://technet.microsoft.com/en-us/windowsvista/bb968859.aspx
>
> Windows Vista Help: Learn how to install Windows Vista Service Pack 1 (SP1):
> http://windowshelp.microsoft.com/windows/en-us/Help/133c8953-c9cd-4fa5-8883-03e91bb6f2021033.mspx
>
> Unlimited installation and compatibility support for Vista SP1 is available
> at no charge through 18 Mar-09
> • US:
> http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921
>
> • CA:
> http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921
>
> • UK:
> http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921
>
> • AU:
> http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921
>
> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
> Vista | select Windows Vista Service Pack 1
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Marcos Taveira wrote:
> > I tried to install the Service Pack many times.
> >
> > However, I always got the same error # 0x80073712 (or # 80073712).
> >
> > I followed the suggested steps on the page
> > http://support.microsoft.com/kb/947366. I passed all tests but the third
> > one. There, they suggested to use the CMD command: sfc /scannow. Using it,
> > I get a message saying that some errors could not be fixed. They could be
> > seen in the CBS.log file. However, I could not find any "light" inside the
> > file (incomprehensible ). Even after pausing/stopping my antivirus
> > (Kaspersky), fifth step, I could not get better result as the
> > aforementioned web page suggested. Using, or even unistalling, the UNIBLUE
> > REGISTRY BOOSTER 2 did not work.
> > Computer: Windows Vista Home Premium, 32 bits, AMD ATHLON 64 Dual Core
> > Processor, 3600+, speed: 1,90 GHz, memory: 3,198 GB (in fact, 4 GB, but
> > Windows Vista 32 bits do not recognize it - no more than 3 GB).
> > All my softwares are legal (registered).
> > Can anybody help?
>
>
 
Actually, your use of <spit> Uniblue Registry Booster might be the cause of
all your problems!

Think your Registry needs "cleaning" or "repairing"? Read
http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Marcos Taveira wrote:
> I am trying the TaurArian suggestion on the page:
> http://support.microsoft.com/kb/947821. I am downloading I file from
> there.
> I hope this works.
>
> To PA Bear: Windows Update is constantly offering me the SP1 update. That
> is
> why I started trying to do it.
>
> "PA Bear [MS MVP]" wrote:
>
>> Has Windows Update offered SP1 to the machine or are you attempting to
>> install it manually?
>>
>> Windows Vista Service Pack 1 [may not be] available for installation from
>> Windows Update and is not offered by Automatic Updates:
>> http://support.microsoft.com/kb/948343
>>
>> ==============================
>>
>> System Update Readiness Tool [FKA CheckSUR tool] for Windows Vista:
>> http://support.microsoft.com/kb/947821
>>
>> Windows Vista Service Pack 1 - Things to Know Before You Download:
>> http://technet.microsoft.com/en-us/windowsvista/bb968859.aspx
>>
>> Windows Vista Help: Learn how to install Windows Vista Service Pack 1
>> (SP1):
>> http://windowshelp.microsoft.com/windows/en-us/Help/133c8953-c9cd-4fa5-8883-03e91bb6f2021033.mspx
>>
>> Unlimited installation and compatibility support for Vista SP1 is
>> available
>> at no charge through 18 Mar-09
>> • US:
>> http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921
>>
>> • CA:
>> http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921
>>
>> • UK:
>> http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921
>>
>> • AU:
>> http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921
>>
>> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
>> Vista | select Windows Vista Service Pack 1
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Marcos Taveira wrote:
>>> I tried to install the Service Pack many times.
>>>
>>> However, I always got the same error # 0x80073712 (or # 80073712).
>>>
>>> I followed the suggested steps on the page
>>> http://support.microsoft.com/kb/947366. I passed all tests but the third
>>> one. There, they suggested to use the CMD command: sfc /scannow. Using
>>> it,
>>> I get a message saying that some errors could not be fixed. They could
>>> be
>>> seen in the CBS.log file. However, I could not find any "light" inside
>>> the
>>> file (incomprehensible ). Even after pausing/stopping my antivirus
>>> (Kaspersky), fifth step, I could not get better result as the
>>> aforementioned web page suggested. Using, or even unistalling, the
>>> UNIBLUE
>>> REGISTRY BOOSTER 2 did not work.
>>> Computer: Windows Vista Home Premium, 32 bits, AMD ATHLON 64 Dual Core
>>> Processor, 3600+, speed: 1,90 GHz, memory: 3,198 GB (in fact, 4 GB, but
>>> Windows Vista 32 bits do not recognize it - no more than 3 GB).
>>> All my softwares are legal (registered).
>>> Can anybody help?
 
I am having the same problem. Same error code. I have run all of the tests
that MS suggests. Followed all of the pre installation instructions. Run
every test, installed the hotfixes recommended in these posts and still have
the same error code.
One of the posts recomended deleting a file in winsxs. That file does not
exist on my computer.
I have not installed or run any aftermarket reg cleaners.
My OS is Vista Ultimate x64 on a HP Pavillion DV9500 with Intel Core 2 duo
and 4 gig Ram, Dual Drives 1@100G and 1@320G

"TaurArian" wrote:

> Have you checked this out:
> Description of the System Update Readiness Tool for Windows Vista
> http://support.microsoft.com/kb/947821
>
> --
>
> TaurArian [MVP] 2005-2008 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>
>
> "Marcos Taveira" <Marcos Taveira@discussions.microsoft.com> wrote in message
> news:0357C16B-056F-468E-855B-5D45703485AB@microsoft.com...
> |I tried to install the Service Pack many times.
> |
> | However, I always got the same error # 0x80073712 (or # 80073712).
> |
> | I followed the suggested steps on the page
> | http://support.microsoft.com/kb/947366. I passed all tests but the third one.
> | There, they suggested to use the CMD command: sfc /scannow. Using it, I get a
> | message saying that some errors could not be fixed. They could be seen in
> | the CBS.log file. However, I could not find any "light" inside the file
> | (incomprehensible ). Even after pausing/stopping my antivirus (Kaspersky),
> | fifth step, I could not get better result as the aforementioned web page
> | suggested. Using, or even unistalling, the UNIBLUE REGISTRY BOOSTER 2 did not
> | work.
> | Computer: Windows Vista Home Premium, 32 bits, AMD ATHLON 64 Dual Core
> | Processor, 3600+, speed: 1,90 GHz, memory: 3,198 GB (in fact, 4 GB, but
> | Windows Vista 32 bits do not recognize it - no more than 3 GB).
> | All my softwares are legal (registered).
> | Can anybody help?
>
>
>
 
Perhaps you problem isn't the same -

The "Windows Features" dialog box is empty in Windows Vista, or you receive an error
message that includes the following code when you try to use Windows Update: "0x80073712"
http://support.microsoft.com/kb/931712

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"tsb" <tsb@discussions.microsoft.com> wrote in message
news:D932067E-91E8-4E01-B3A9-76A239177F8B@microsoft.com...
|I am having the same problem. Same error code. I have run all of the tests
| that MS suggests. Followed all of the pre installation instructions. Run
| every test, installed the hotfixes recommended in these posts and still have
| the same error code.
| One of the posts recomended deleting a file in winsxs. That file does not
| exist on my computer.
| I have not installed or run any aftermarket reg cleaners.
| My OS is Vista Ultimate x64 on a HP Pavillion DV9500 with Intel Core 2 duo
| and 4 gig Ram, Dual Drives 1@100G and 1@320G
|
| "TaurArian" wrote:
|
| > Have you checked this out:
| > Description of the System Update Readiness Tool for Windows Vista
| > http://support.microsoft.com/kb/947821
| >
| > --
| >
| > TaurArian [MVP] 2005-2008 - Update Services
| > http://taurarian.mvps.org
| > ======================================
| > How to ask a question: http://support.microsoft.com/kb/555375
| > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
| >
| >
| > "Marcos Taveira" <Marcos Taveira@discussions.microsoft.com> wrote in message
| > news:0357C16B-056F-468E-855B-5D45703485AB@microsoft.com...
| > |I tried to install the Service Pack many times.
| > |
| > | However, I always got the same error # 0x80073712 (or # 80073712).
| > |
| > | I followed the suggested steps on the page
| > | http://support.microsoft.com/kb/947366. I passed all tests but the third one.
| > | There, they suggested to use the CMD command: sfc /scannow. Using it, I get a
| > | message saying that some errors could not be fixed. They could be seen in
| > | the CBS.log file. However, I could not find any "light" inside the file
| > | (incomprehensible ). Even after pausing/stopping my antivirus (Kaspersky),
| > | fifth step, I could not get better result as the aforementioned web page
| > | suggested. Using, or even unistalling, the UNIBLUE REGISTRY BOOSTER 2 did not
| > | work.
| > | Computer: Windows Vista Home Premium, 32 bits, AMD ATHLON 64 Dual Core
| > | Processor, 3600+, speed: 1,90 GHz, memory: 3,198 GB (in fact, 4 GB, but
| > | Windows Vista 32 bits do not recognize it - no more than 3 GB).
| > | All my softwares are legal (registered).
| > | Can anybody help?
| >
| >
| >
 
Thanks for the reply.
My windows features box is not empty.
I did a lot more trouble shooting last night and this is what I know.
I have run all of the tests listed at http://support.microsoft.com/kb/947366
and all pass.
I have installed the windows update agent and it reports all pass. But upon
further investigation I looked up the report that it generated and find the
following errors.

(f) Registry
Failure CBS 0x80070103 Package_51_for_KB938371~31bf3856ad364e35~amd64~~6.0.2.27 failed to get owner for package.
Along with
(w) Warning CSI 0x00000002 COMPONENTS\DerivedData\Components\amd64_03703d98aada93f4fde0de17505b31ab_31bf3856ad364e35_6.0.6000.16509_none_3125cad480c419c4 Missing:
Failed to locate Identity. This is not expected, but not catastrophic.
Information gathering.
Which is repeated similarly a few times. Along with
(w) Warning CSI 0x00000002 COMPONENTS\DerivedData\Components\amd64_netfx-shfusion_dll_b03f5f7f11d50a3a_6.0.6000.16386_none_135699f6b76b0684 Missing:
Failed to locate Identity. This is not expected, but not catastrophic.
Information gathering.
(w) Warning CSI 0x00000002 COMPONENTS\DerivedData\Components\amd64_netfx-shfusion_res_dll_b03f5f7f11d50a3a_6.0.6000.16386_none_5e8ee9d2b75d417b Missing:
Failed to open component key. This is not expected, but not catastrophic.
Information gathering.
(w) Warning CSI 0x00000002 COMPONENTS\DerivedData\Components\x86_microsoft-windows-dskquoui_31bf3856ad364e35_6.0.6000.16386_none_7bf7b7d0b769fff3 Missing:
Failed to open component key. This is not expected, but not catastrophic.
Information gathering.

The update that this refers to is showing as installed on my computer and is
an update that is not removeable. (thought I could uninstall and reinstall it)
Any ideas?

"TaurArian" wrote:

> Perhaps you problem isn't the same -
>
> The "Windows Features" dialog box is empty in Windows Vista, or you receive an error
> message that includes the following code when you try to use Windows Update: "0x80073712"
> http://support.microsoft.com/kb/931712
>
> --
>
> TaurArian [MVP] 2005-2008 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>
>
> "tsb" <tsb@discussions.microsoft.com> wrote in message
> news:D932067E-91E8-4E01-B3A9-76A239177F8B@microsoft.com...
> |I am having the same problem. Same error code. I have run all of the tests
> | that MS suggests. Followed all of the pre installation instructions. Run
> | every test, installed the hotfixes recommended in these posts and still have
> | the same error code.
> | One of the posts recomended deleting a file in winsxs. That file does not
> | exist on my computer.
> | I have not installed or run any aftermarket reg cleaners.
> | My OS is Vista Ultimate x64 on a HP Pavillion DV9500 with Intel Core 2 duo
> | and 4 gig Ram, Dual Drives 1@100G and 1@320G
> |
> | "TaurArian" wrote:
> |
> | > Have you checked this out:
> | > Description of the System Update Readiness Tool for Windows Vista
> | > http://support.microsoft.com/kb/947821
> | >
> | > --
> | >
> | > TaurArian [MVP] 2005-2008 - Update Services
> | > http://taurarian.mvps.org
> | > ======================================
> | > How to ask a question: http://support.microsoft.com/kb/555375
> | > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
> | >
> | >
> | > "Marcos Taveira" <Marcos Taveira@discussions.microsoft.com> wrote in message
> | > news:0357C16B-056F-468E-855B-5D45703485AB@microsoft.com...
> | > |I tried to install the Service Pack many times.
> | > |
> | > | However, I always got the same error # 0x80073712 (or # 80073712).
> | > |
> | > | I followed the suggested steps on the page
> | > | http://support.microsoft.com/kb/947366. I passed all tests but the third one.
> | > | There, they suggested to use the CMD command: sfc /scannow. Using it, I get a
> | > | message saying that some errors could not be fixed. They could be seen in
> | > | the CBS.log file. However, I could not find any "light" inside the file
> | > | (incomprehensible ). Even after pausing/stopping my antivirus (Kaspersky),
> | > | fifth step, I could not get better result as the aforementioned web page
> | > | suggested. Using, or even unistalling, the UNIBLUE REGISTRY BOOSTER 2 did not
> | > | work.
> | > | Computer: Windows Vista Home Premium, 32 bits, AMD ATHLON 64 Dual Core
> | > | Processor, 3600+, speed: 1,90 GHz, memory: 3,198 GB (in fact, 4 GB, but
> | > | Windows Vista 32 bits do not recognize it - no more than 3 GB).
> | > | All my softwares are legal (registered).
> | > | Can anybody help?
> | >
> | >
> | >
>
>
>
 
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