Windows Updates not being installed

  • Thread starter Thread starter mike kay
  • Start date Start date
M

mike kay

When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
8007371B. I have tried stopping the Update service and removing the files in
Software Distribution/Datastore & Download, but the updates still fail.
 
"mike kay" wrote:

> When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> 8007371B. I have tried stopping the Update service and removing the files in
> Software Distribution/Datastore & Download, but the updates still fail.

Mike, I have the same problem...almost. I installed them one at a time and
they all succeeded but KB935807 . I have e-mailed Microsoft and am waiting
a reply. I will post here if what they tell me works.
 
KB935807 is buggy.
Turn auto-updating off and if you must choose to select updates deselect it.

I've been going back and forth with MS support on this and everything has
failed.
Like so many of my friends we have simply turned updating completely off.
 
Same here. And with phone support they with microsoft they hung up on me and
email support is going back and forth with me. This rediculas.

Steve

"Beau" wrote:

> KB935807 is buggy.
> Turn auto-updating off and if you must choose to select updates deselect it.
>
> I've been going back and forth with MS support on this and everything has
> failed.
> Like so many of my friends we have simply turned updating completely off.
>
>
 
Hey John, it's happening the same thing to me... I've tried everything, but
no success...KB935807 is really a pain in the a.. Gonna wait for MS reply
then... Tks...

"John Fairweather" wrote:

>
>
> "mike kay" wrote:
>
> > When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> > KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> > 8007371B. I have tried stopping the Update service and removing the files in
> > Software Distribution/Datastore & Download, but the updates still fail.
>
> Mike, I have the same problem...almost. I installed them one at a time and
> they all succeeded but KB935807 . I have e-mailed Microsoft and am waiting
> a reply. I will post here if what they tell me works.
 
Having the same problem with KB935280 & KB933928 would be grateful for your
help if the solution from Microsoft works

"John Fairweather" wrote:

>
>
> "mike kay" wrote:
>
> > When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> > KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> > 8007371B. I have tried stopping the Update service and removing the files in
> > Software Distribution/Datastore & Download, but the updates still fail.
>
> Mike, I have the same problem...almost. I installed them one at a time and
> they all succeeded but KB935807 . I have e-mailed Microsoft and am waiting
> a reply. I will post here if what they tell me works.
 
This is what worked for me. Install each one at a time. Those that still
fail, download separately, search on the KB not thru windows update. Install
one, reboot and repeat as often as needed. Windows update will likely still
want you to install them even if succeeded. Right click and hide the update
if it has already succeeced.

"Nick M" wrote:

> Having the same problem with KB935280 & KB933928 would be grateful for your
> help if the solution from Microsoft works
>
> "John Fairweather" wrote:
>
> >
> >
> > "mike kay" wrote:
> >
> > > When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> > > KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> > > 8007371B. I have tried stopping the Update service and removing the files in
> > > Software Distribution/Datastore & Download, but the updates still fail.
> >
> > Mike, I have the same problem...almost. I installed them one at a time and
> > they all succeeded but KB935807 . I have e-mailed Microsoft and am waiting
> > a reply. I will post here if what they tell me works.
 
Hi John,

I hope they respond quite soon. Getting bored with have attempting all the
various ways of trying to install that dratted update.

"John Fairweather" wrote:

>
>
> "mike kay" wrote:
>
> > When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> > KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> > 8007371B. I have tried stopping the Update service and removing the files in
> > Software Distribution/Datastore & Download, but the updates still fail.
>
> Mike, I have the same problem...almost. I installed them one at a time and
> they all succeeded but KB935807 . I have e-mailed Microsoft and am waiting
> a reply. I will post here if what they tell me works.
 
I tried installing 8 updates this morning, and 3 failed with the error code:

80070002

so I followed the following steps:
To stop the Windows Update service
You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button , clicking Control
Panel, clicking System and Maintenance, and then clicking Administrative
Tools.

2. Double-click Services. If you are prompted for an administrator password
or confirmation, type the password or provide confirmation.

3. Right-click the Windows Update service, and then click Stop.

To delete temporary update files
1. Open Computer by clicking the Start button , and then clicking Computer.

2. Double-click the local hard disk where Windows is installed, typically
drive C.

3. Double-click the Windows folder, and then double-click the
SoftwareDistribution folder.

4. Double-click the DataStore folder to open it, and then delete all files
and folders in the folder. If you are prompted for an administrator password
or confirmation, type the password or provide confirmation.

5. Click the Back button. In the SoftwareDistribution folder, double-click
the Download folder to open it, and then delete all files in the folder. If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation.

To restart the Windows Update service
You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button , clicking Control
Panel, clicking System and Maintenance, and then clicking Administrative
Tools.

2. Double-click Services. If you are prompted for an administrator password
or confirmation, type the password or provide confirmation.

3. Right-click the Windows Update service, and then click Start.

But it still fails. Any ideas folks? I've cleaned the registry, and rebooted
also. No luck.

The updates were:

KB936021
KB933579
KB937143


"mike kay" wrote:

> When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> 8007371B. I have tried stopping the Update service and removing the files in
> Software Distribution/Datastore & Download, but the updates still fail.
 
Jesus! You wrote all that only to tell us that it failed?!!
Anyone get a fix for this or have MS just given up?
I have had all my updates since the middle of July fail.

"Tjaka" wrote:

> I tried installing 8 updates this morning, and 3 failed with the error code:
>
> 80070002
>
> so I followed the following steps:
> To stop the Windows Update service
> You must be logged on as an administrator to perform these steps.
>
> 1. Open Administrative Tools by clicking the Start button , clicking Control
> Panel, clicking System and Maintenance, and then clicking Administrative
> Tools.
>
> 2. Double-click Services. If you are prompted for an administrator password
> or confirmation, type the password or provide confirmation.
>
> 3. Right-click the Windows Update service, and then click Stop.
>
> To delete temporary update files
> 1. Open Computer by clicking the Start button , and then clicking Computer.
>
> 2. Double-click the local hard disk where Windows is installed, typically
> drive C.
>
> 3. Double-click the Windows folder, and then double-click the
> SoftwareDistribution folder.
>
> 4. Double-click the DataStore folder to open it, and then delete all files
> and folders in the folder. If you are prompted for an administrator password
> or confirmation, type the password or provide confirmation.
>
> 5. Click the Back button. In the SoftwareDistribution folder, double-click
> the Download folder to open it, and then delete all files in the folder. If
> you are prompted for an administrator password or confirmation, type the
> password or provide confirmation.
>
> To restart the Windows Update service
> You must be logged on as an administrator to perform these steps.
>
> 1. Open Administrative Tools by clicking the Start button , clicking Control
> Panel, clicking System and Maintenance, and then clicking Administrative
> Tools.
>
> 2. Double-click Services. If you are prompted for an administrator password
> or confirmation, type the password or provide confirmation.
>
> 3. Right-click the Windows Update service, and then click Start.
>
> But it still fails. Any ideas folks? I've cleaned the registry, and rebooted
> also. No luck.
>
> The updates were:
>
> KB936021
> KB933579
> KB937143
>
>
> "mike kay" wrote:
>
> > When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> > KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> > 8007371B. I have tried stopping the Update service and removing the files in
> > Software Distribution/Datastore & Download, but the updates still fail.
 
I tried the manual downloads described and that wouldn't work either. The
downloads came through, but would not install.

"John Fairweather" wrote:

>
>
> "mike kay" wrote:
>
> > When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> > KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> > 8007371B. I have tried stopping the Update service and removing the files in
> > Software Distribution/Datastore & Download, but the updates still fail.
>
> Mike, I have the same problem...almost. I installed them one at a time and
> they all succeeded but KB935807 . I have e-mailed Microsoft and am waiting
> a reply. I will post here if what they tell me works.
 
"mike kay" wrote:

> When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> 8007371B. I have tried stopping the Update service and removing the files in
> Software Distribution/Datastore & Download, but the updates still fail.
 
"mike kay" wrote:

> When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> 8007371B. I have tried stopping the Update service and removing the files in
> Software Distribution/Datastore & Download, but the updates still fail.
 
I went through this whole mess over a month ago. Was in process of working
with Microsoft tech via E-Mail support and none of the fixes worked. Then my
computer crashed and I was forced to re-load Vista via recovery disc. As
part of the recovery, ALL updates were installed including the three I spent
weeks on trying unsuccessfully to install. Have not had any problem with
automatic update since.
Realize this is rather drastic measure, but if you have a solid backup of
everything, reloading Vista from scratch will probably take a lot less time
than it is taking all of you to try and get a resolution from Microsoft.
Obviousloy Microsoft has no answer - as I said they were trying to solve this
for me over a month ago.

"mike kay" wrote:

> When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> 8007371B. I have tried stopping the Update service and removing the files in
> Software Distribution/Datastore & Download, but the updates still fail.
 
"Tjaka" wrote:

> I tried installing 8 updates this morning, and 3 failed with the error code:
>
> 80070002
>
> so I followed the following steps:
> To stop the Windows Update service
> You must be logged on as an administrator to perform these steps.
>
> 1. Open Administrative Tools by clicking the Start button , clicking Control
> Panel, clicking System and Maintenance, and then clicking Administrative
> Tools.
>
> 2. Double-click Services. If you are prompted for an administrator password
> or confirmation, type the password or provide confirmation.
>
> 3. Right-click the Windows Update service, and then click Stop.
>
> To delete temporary update files
> 1. Open Computer by clicking the Start button , and then clicking Computer.
>
> 2. Double-click the local hard disk where Windows is installed, typically
> drive C.
>
> 3. Double-click the Windows folder, and then double-click the
> SoftwareDistribution folder.
>
> 4. Double-click the DataStore folder to open it, and then delete all files
> and folders in the folder. If you are prompted for an administrator password
> or confirmation, type the password or provide confirmation.
>
> 5. Click the Back button. In the SoftwareDistribution folder, double-click
> the Download folder to open it, and then delete all files in the folder. If
> you are prompted for an administrator password or confirmation, type the
> password or provide confirmation.
>
> To restart the Windows Update service
> You must be logged on as an administrator to perform these steps.
>
> 1. Open Administrative Tools by clicking the Start button , clicking Control
> Panel, clicking System and Maintenance, and then clicking Administrative
> Tools.
>
> 2. Double-click Services. If you are prompted for an administrator password
> or confirmation, type the password or provide confirmation.
>
> 3. Right-click the Windows Update service, and then click Start.
>
> But it still fails. Any ideas folks? I've cleaned the registry, and rebooted
> also. No luck.
>
> The updates were:
>
> KB936021
> KB933579
> KB937143
>
>
> "mike kay" wrote:
>
> > When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> > KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> > 8007371B. I have tried stopping the Update service and removing the files in
> > Software Distribution/Datastore & Download, but the updates still fail.
 
I've tried eveything as well. Message to Microsoft should be "I have
recently been using Ubuntu and it has gone so smoothly, I'm beginning to
wonder why I still use Windows. Yes, Microsoft is still top of the heap, but
with this kind of service, it will not be long. Keep up the good work." I
just want to update to SP1 as there should be some good things there, but if
you make it difficult, you are killing what built your company.

Duke

"Tjaka" wrote:

> I tried installing 8 updates this morning, and 3 failed with the error code:
>
> 80070002
>
> so I followed the following steps:
> To stop the Windows Update service
> You must be logged on as an administrator to perform these steps.
>
> 1. Open Administrative Tools by clicking the Start button , clicking Control
> Panel, clicking System and Maintenance, and then clicking Administrative
> Tools.
>
> 2. Double-click Services. If you are prompted for an administrator password
> or confirmation, type the password or provide confirmation.
>
> 3. Right-click the Windows Update service, and then click Stop.
>
> To delete temporary update files
> 1. Open Computer by clicking the Start button , and then clicking Computer.
>
> 2. Double-click the local hard disk where Windows is installed, typically
> drive C.
>
> 3. Double-click the Windows folder, and then double-click the
> SoftwareDistribution folder.
>
> 4. Double-click the DataStore folder to open it, and then delete all files
> and folders in the folder. If you are prompted for an administrator password
> or confirmation, type the password or provide confirmation.
>
> 5. Click the Back button. In the SoftwareDistribution folder, double-click
> the Download folder to open it, and then delete all files in the folder. If
> you are prompted for an administrator password or confirmation, type the
> password or provide confirmation.
>
> To restart the Windows Update service
> You must be logged on as an administrator to perform these steps.
>
> 1. Open Administrative Tools by clicking the Start button , clicking Control
> Panel, clicking System and Maintenance, and then clicking Administrative
> Tools.
>
> 2. Double-click Services. If you are prompted for an administrator password
> or confirmation, type the password or provide confirmation.
>
> 3. Right-click the Windows Update service, and then click Start.
>
> But it still fails. Any ideas folks? I've cleaned the registry, and rebooted
> also. No luck.
>
> The updates were:
>
> KB936021
> KB933579
> KB937143
>
>
> "mike kay" wrote:
>
> > When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
> > KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
> > 8007371B. I have tried stopping the Update service and removing the files in
> > Software Distribution/Datastore & Download, but the updates still fail.
 
Windows Vista Service Pack 1 (All Languages)

> Free unlimited installation and compatibility support is available for Windows Vista, but only for
> Service Pack 1 (SP1). This support for SP1 is valid until March 18, 2009. Chat and e-mail support is
> available only in the United States and Canada.

http://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=6&prid=11274&gprid=500921


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


duke wrote:

> I've tried eveything as well. Message to Microsoft should be "I have
> recently been using Ubuntu and it has gone so smoothly, I'm beginning to
> wonder why I still use Windows. Yes, Microsoft is still top of the heap, but
> with this kind of service, it will not be long. Keep up the good work." I
> just want to update to SP1 as there should be some good things there, but if
> you make it difficult, you are killing what built your company.
>
> Duke
>
> "Tjaka" wrote:
>
>
>>I tried installing 8 updates this morning, and 3 failed with the error code:
>>
>>80070002
>>
>>so I followed the following steps:
>>To stop the Windows Update service
>>You must be logged on as an administrator to perform these steps.
>>
>>1. Open Administrative Tools by clicking the Start button , clicking Control
>>Panel, clicking System and Maintenance, and then clicking Administrative
>>Tools.
>>
>>2. Double-click Services. If you are prompted for an administrator password
>>or confirmation, type the password or provide confirmation.
>>
>>3. Right-click the Windows Update service, and then click Stop.
>>
>>To delete temporary update files
>>1. Open Computer by clicking the Start button , and then clicking Computer.
>>
>>2. Double-click the local hard disk where Windows is installed, typically
>>drive C.
>>
>>3. Double-click the Windows folder, and then double-click the
>>SoftwareDistribution folder.
>>
>>4. Double-click the DataStore folder to open it, and then delete all files
>>and folders in the folder. If you are prompted for an administrator password
>>or confirmation, type the password or provide confirmation.
>>
>>5. Click the Back button. In the SoftwareDistribution folder, double-click
>>the Download folder to open it, and then delete all files in the folder. If
>>you are prompted for an administrator password or confirmation, type the
>>password or provide confirmation.
>>
>>To restart the Windows Update service
>>You must be logged on as an administrator to perform these steps.
>>
>>1. Open Administrative Tools by clicking the Start button , clicking Control
>>Panel, clicking System and Maintenance, and then clicking Administrative
>>Tools.
>>
>>2. Double-click Services. If you are prompted for an administrator password
>>or confirmation, type the password or provide confirmation.
>>
>>3. Right-click the Windows Update service, and then click Start.
>>
>>But it still fails. Any ideas folks? I've cleaned the registry, and rebooted
>>also. No luck.
>>
>>The updates were:
>>
>>KB936021
>>KB933579
>>KB937143
>>
>>
>>"mike kay" wrote:
>>
>>
>>>When I try to install Vista updates KB935280, KB935807, KB936357, KB933928 &
>>>KB 905866 the update fails every time. I get 3 errors 80070002, 800B0100 &
>>>8007371B. I have tried stopping the Update service and removing the files in
>>>Software Distribution/Datastore & Download, but the updates still fail.
 
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