K
KHodge36
I have a very new (1 month old) HP Envy laptop that is running the most current version of windows. The computer runs fine, the only thing is that I cannot open the windows store. I have not really noticed until now because everything else works and I have not needed to use the store until now. When i try to open the app it goes to the "green screen" with the logo and the loading image with the circles moving around goes and goes but the app never opens, nor does it give me an error message. I have tried using a troubleshooter to fix the problem but it does not give me anything, so it said my best option is to go to the forums for help. Does anyone know how this can be fixed?
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