I have Windows 7 Home Premium Service Pack 1 x64.
I've been using this computer for 2 years with no problems. Four days ago I began getting the message that my version of Windows is not genuine. I also can no longer download or install Windows Updates. (I receive the Error Code 8000FFFF.) When I right
click My Computer, it says my Windows is registered. I have the Product Key from the label on the bottom of the computer.
Via telephone, I spoke with a Windows tech who tells me that the Product Key is not matching anything. He advised me to contact Toshiba to get an install disk which I did only to find that Toshiba does not offer installation disks for Windows 7.
The last successful installation of an update was on December 8, 2012.
I've tried the "Fix It" solution offered by Microsoft. I've tried restoring the computer but there is no restore point that goes back to December 8.
After running thorough malware checks, there is no malware on my computer.
I'm not really computer literate! I'd appreciate any help anyone can give me.
Here is a copy of the scan MGA Diagnostic Scan:
Windows Validation Data-->
Validation Code: 0x8004FE21Cached Online Validation Code: 0x0Windows Product Key: *****-*****-4F8HK-M4P73-W8DQGWindows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=Windows Product ID: 00359-OEM-8992687-00057Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003ID: {DB54CA1F-13E7-423B-BD6B-A856FF55E107}(3)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 Home PremiumArchitecture: 0x00000009Build lab: 7601.win7sp1_gdr.120830-0333TTS Error: Validation Diagnostic: Resolution Status: N/A
Vista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible MSIE 8.0 Win32)Default Browser: C
rogram Files (x86)Internet ExplorerIEXPLORE.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->File Mismatch: C:windowssystem32watwatadminsvc.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:windowssystem32watwatux.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:windowssystem32sppobjs.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:windowssystem32sppc.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:windowssystem32sppcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:windowssystem32sppwinob.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:windowssystem32slc.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:windowssystem32slcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:windowssystem32sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:windowssystem32slui.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:windowssystem32sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:windowssystem32sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:windowssystem32sppsvc.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:windowssystem32driversspsys.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:windowssystem32driversspldr.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:windowssystem32systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:windowssystem32user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->Office Details: <GenuineResults><MachineData><UGUID>{DB54CA1F-13E7-423B-BD6B-A856FF55E107}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-177797809-3556287186-3202534047</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite
L655</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="6"/><Date>20101231000000.000000+000</Date></BIOS><HWID>DCA43107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium editionDescription: Windows Operating System - Windows(R) 7, OEM_SLP channelActivation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64Application ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 00359-00178-926-800057-02-1033-7600.0000-2872010Installation ID: 014513011441206563727726661235828641124371919524839196Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340Partial Product Key: W8DQGLicense Status: LicensedRemaining Windows rearm count: 3Trusted time: 1/23/2013 8:15:36 PM
Windows Activation Technologies-->HrOffline: 0x8004FE21HrOnline: N/AHealthStatus: 0x000000000001EFF0Event Time Stamp: 1:23:2013 07:57ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:Tampered File: %systemroot%system32sppobjs.dllTampered File: %systemroot%system32sppc.dll|sppc.dll.muiTampered File: %systemroot%system32sppcext.dll|sppcext.dll.muiTampered File: %systemroot%system32sppwinob.dllTampered File: %systemroot%system32slc.dll|slc.dll.muiTampered File: %systemroot%system32slcext.dll|slcext.dll.muiTampered File: %systemroot%system32sppuinotify.dll|sppuinotify.dll.muiTampered File: %systemroot%system32slui.exe|slui.exe.mui|COM RegistrationTampered File: %systemroot%system32sppcomapi.dll|sppcomapi.dll.muiTampered File: %systemroot%system32sppcommdlg.dll|sppcommdlg.dll.muiTampered File: %systemroot%system32sppsvc.exe|sppsvc.exe.muiTampered File: %systemroot%system32driversspsys.sys
HWID Data-->HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHaZIAqXte6zbBB6ogQwaBWXF0=
OEM Activation 1.0 Data-->N/A
OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC TOSQCI TOSQCI00 FACP TOSQCI TOSQCI00 HPET TOSQCI TOSQCI00 BOOT TOSQCI TOSQCI00 MCFG TOSQCI TOSQCI00 WDAT INTEL Calpella ASF! TOSQCI TOSQCI00 SLIC TOSQCI TOSQCI00 ASPT INTEL Calpella SSDT PmRef CpuPm
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I've been using this computer for 2 years with no problems. Four days ago I began getting the message that my version of Windows is not genuine. I also can no longer download or install Windows Updates. (I receive the Error Code 8000FFFF.) When I right
click My Computer, it says my Windows is registered. I have the Product Key from the label on the bottom of the computer.
Via telephone, I spoke with a Windows tech who tells me that the Product Key is not matching anything. He advised me to contact Toshiba to get an install disk which I did only to find that Toshiba does not offer installation disks for Windows 7.
The last successful installation of an update was on December 8, 2012.
I've tried the "Fix It" solution offered by Microsoft. I've tried restoring the computer but there is no restore point that goes back to December 8.
After running thorough malware checks, there is no malware on my computer.
I'm not really computer literate! I'd appreciate any help anyone can give me.
Here is a copy of the scan MGA Diagnostic Scan:
Windows Validation Data-->
Validation Code: 0x8004FE21Cached Online Validation Code: 0x0Windows Product Key: *****-*****-4F8HK-M4P73-W8DQGWindows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=Windows Product ID: 00359-OEM-8992687-00057Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003ID: {DB54CA1F-13E7-423B-BD6B-A856FF55E107}(3)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 Home PremiumArchitecture: 0x00000009Build lab: 7601.win7sp1_gdr.120830-0333TTS Error: Validation Diagnostic: Resolution Status: N/A
Vista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible MSIE 8.0 Win32)Default Browser: C
rogram Files (x86)Internet ExplorerIEXPLORE.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->File Mismatch: C:windowssystem32watwatadminsvc.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:windowssystem32watwatux.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:windowssystem32sppobjs.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:windowssystem32sppc.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:windowssystem32sppcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:windowssystem32sppwinob.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:windowssystem32slc.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:windowssystem32slcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:windowssystem32sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:windowssystem32slui.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:windowssystem32sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:windowssystem32sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:windowssystem32sppsvc.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:windowssystem32driversspsys.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:windowssystem32driversspldr.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:windowssystem32systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:windowssystem32user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->Office Details: <GenuineResults><MachineData><UGUID>{DB54CA1F-13E7-423B-BD6B-A856FF55E107}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-177797809-3556287186-3202534047</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite
L655</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="6"/><Date>20101231000000.000000+000</Date></BIOS><HWID>DCA43107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium editionDescription: Windows Operating System - Windows(R) 7, OEM_SLP channelActivation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64Application ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 00359-00178-926-800057-02-1033-7600.0000-2872010Installation ID: 014513011441206563727726661235828641124371919524839196Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340Partial Product Key: W8DQGLicense Status: LicensedRemaining Windows rearm count: 3Trusted time: 1/23/2013 8:15:36 PM
Windows Activation Technologies-->HrOffline: 0x8004FE21HrOnline: N/AHealthStatus: 0x000000000001EFF0Event Time Stamp: 1:23:2013 07:57ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:Tampered File: %systemroot%system32sppobjs.dllTampered File: %systemroot%system32sppc.dll|sppc.dll.muiTampered File: %systemroot%system32sppcext.dll|sppcext.dll.muiTampered File: %systemroot%system32sppwinob.dllTampered File: %systemroot%system32slc.dll|slc.dll.muiTampered File: %systemroot%system32slcext.dll|slcext.dll.muiTampered File: %systemroot%system32sppuinotify.dll|sppuinotify.dll.muiTampered File: %systemroot%system32slui.exe|slui.exe.mui|COM RegistrationTampered File: %systemroot%system32sppcomapi.dll|sppcomapi.dll.muiTampered File: %systemroot%system32sppcommdlg.dll|sppcommdlg.dll.muiTampered File: %systemroot%system32sppsvc.exe|sppsvc.exe.muiTampered File: %systemroot%system32driversspsys.sys
HWID Data-->HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHaZIAqXte6zbBB6ogQwaBWXF0=
OEM Activation 1.0 Data-->N/A
OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC TOSQCI TOSQCI00 FACP TOSQCI TOSQCI00 HPET TOSQCI TOSQCI00 BOOT TOSQCI TOSQCI00 MCFG TOSQCI TOSQCI00 WDAT INTEL Calpella ASF! TOSQCI TOSQCI00 SLIC TOSQCI TOSQCI00 ASPT INTEL Calpella SSDT PmRef CpuPm
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