Windows media player stopped working and won't install windows xp

  • Thread starter Thread starter Yvonnems
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Yvonnems

Windows media player won't work. I hit yes and get the following message: "The file wmp.dll has a version number of 11.0.5721.5280 where 11.0.572.5258 was expected. The windows media player is not installed properly and must be reinstalled" Then it asks if I would like to reinstall, I hit yes then I get this message: "It was not possilbe to complete set up. For more assistance click web help" Then I click on "Microsoft Fix it" As soon as I click on it my computer shuts down and my antivrus progam displays a "malicious threat" message. Can anyone please help me........

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