R
RyanW
My computer has recently started a new problem. On startup, i can load to
the point of the desktop with icons presented (gets past password and all
looks normal). However, the computer does not respond to any input. I
cannot start any programs (no response when clicking desk-top icons - doesn't
even highlight), and cannot access the start menu - mouse cursor changes to
the "thinking" display (egg-timer) and nothing can be selected. The only
thing that the computer responds to is ctrl-alt-del - task manager appears.
no applications are running, processes look normal (i cannot see any unusual
ones and none are chewing up memory). moving the task manager popup around
the screen leaves a "trail" (ie it leaves imprints behind it (like
mouse-pointer trails, but they stay permanently and take-over the screen).
my only option is to reboot the computer. if i try to log off (change user),
i cannot enter a password, but still can select the "turn off computer"
option. sometimes the computer then runs correctly, others i need to restart
repeatedly to get it working.
I have only recently started getting this error. updates are up to date
(this actually started after the last automatic updates), i run defrag
regularly and have not had any viruses detected by my antivirus scanning.
There are no errors appearing in event viewer. the reason that i think that
the problem is explorer is that when i turn off the computer, i get the
message that explorer is not responding, click to end now. sorry so long
winded - trying to give as much info as i can at the start. any help would
be greatly appreciated
the point of the desktop with icons presented (gets past password and all
looks normal). However, the computer does not respond to any input. I
cannot start any programs (no response when clicking desk-top icons - doesn't
even highlight), and cannot access the start menu - mouse cursor changes to
the "thinking" display (egg-timer) and nothing can be selected. The only
thing that the computer responds to is ctrl-alt-del - task manager appears.
no applications are running, processes look normal (i cannot see any unusual
ones and none are chewing up memory). moving the task manager popup around
the screen leaves a "trail" (ie it leaves imprints behind it (like
mouse-pointer trails, but they stay permanently and take-over the screen).
my only option is to reboot the computer. if i try to log off (change user),
i cannot enter a password, but still can select the "turn off computer"
option. sometimes the computer then runs correctly, others i need to restart
repeatedly to get it working.
I have only recently started getting this error. updates are up to date
(this actually started after the last automatic updates), i run defrag
regularly and have not had any viruses detected by my antivirus scanning.
There are no errors appearing in event viewer. the reason that i think that
the problem is explorer is that when i turn off the computer, i get the
message that explorer is not responding, click to end now. sorry so long
winded - trying to give as much info as i can at the start. any help would
be greatly appreciated