I have dug all over the place and not been able to resolve the issue. I downloaded and ran the MGADiag and have the report Shown below, any help would be appreciated very much! Oh by the way, as you can see SP1 is not installed, that is what started all
this, I tried to allow Windows update to take care of it for me but when I clicked on "Check for Updates" it reported the wuauserv was not running, so I would go look and yes it was!
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->
Validation Code: 0Cached Online Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=Windows Product ID: 00359-OEM-8992687-00010Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7600.2.00010300.0.0.003ID: {84069D59-C3A4-451A-B4DD-A5B643BDC832}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 Home PremiumArchitecture: 0x00000009Build lab: 7600.win7_gdr.100226-1909TTS Error: Validation Diagnostic: Resolution Status: N/A
Vista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible MSIE 8.0 Win32)Default Browser: C
rogram Files (x86)Internet Exploreriexplore.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->File Mismatch: C:Windowssystem32watwatadminsvc.exe[Hr = 0x80070003]File Mismatch: C:Windowssystem32watnpwatweb.dll[Hr = 0x80070003]File Mismatch: C:Windowssystem32watwatux.exe[Hr = 0x80070003]File Mismatch: C:Windowssystem32watwatweb.dll[Hr = 0x80070003]File Mismatch: C:Windowssystem32sppobjs.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32sppc.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppwinob.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32slc.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32slcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32slui.exe[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppsvc.exe[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32driversspsys.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:Windowssystem32driversspldr.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:Windowssystem32systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->Office Details: <GenuineResults><MachineData><UGUID>{84069D59-C3A4-451A-B4DD-A5B643BDC832}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2214452579-1850310400-3484725938</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP
Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1D</Version><SMBIOSVersion major="2" minor="6"/><Date>20101005000000.000000+000</Date></BIOS><HWID>F7BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US
Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium editionDescription: Windows Operating System - Windows(R) 7, OEM_SLP channelActivation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64Application ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 00359-00178-926-800010-02-1033-7600.0000-0012009Installation ID: 009232867845795815152791244675391333347912890020600630Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340Partial Product Key: 3Q6C9License Status: LicensedRemaining Windows rearm count: 1Trusted time: 2/6/2013 9:29:12 PM
Windows Activation Technologies-->HrOffline: 0x00000000HrOnline: N/AHealthStatus: 0x0000000000000000Event Time Stamp: N/AActiveX: Not Registered - 0x80040154Admin Service: Not Registered - 0x80040154HealthStatus Bitmask Output:
HWID Data-->HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEAln1yuXxq0FrOj8KPyiw6FRlrPjZ+JHZW
OEM Activation 1.0 Data-->N/A
OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM SLIC-MPC FACP HPQOEM SLIC-MPC HPET HPQOEM SLIC-MPC BOOT HPQOEM SLIC-MPC MCFG HPQOEM SLIC-MPC WDRT HPQOEM SLIC-MPC ASF! HPQOEM SLIC-MPC SLIC HPQOEM SLIC-MPC ASPT HPQOEM SLIC-MPC SSDT PmRef CpuPm
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this, I tried to allow Windows update to take care of it for me but when I clicked on "Check for Updates" it reported the wuauserv was not running, so I would go look and yes it was!
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->
Validation Code: 0Cached Online Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=Windows Product ID: 00359-OEM-8992687-00010Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7600.2.00010300.0.0.003ID: {84069D59-C3A4-451A-B4DD-A5B643BDC832}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 Home PremiumArchitecture: 0x00000009Build lab: 7600.win7_gdr.100226-1909TTS Error: Validation Diagnostic: Resolution Status: N/A
Vista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible MSIE 8.0 Win32)Default Browser: C
rogram Files (x86)Internet Exploreriexplore.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->File Mismatch: C:Windowssystem32watwatadminsvc.exe[Hr = 0x80070003]File Mismatch: C:Windowssystem32watnpwatweb.dll[Hr = 0x80070003]File Mismatch: C:Windowssystem32watwatux.exe[Hr = 0x80070003]File Mismatch: C:Windowssystem32watwatweb.dll[Hr = 0x80070003]File Mismatch: C:Windowssystem32sppobjs.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32sppc.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppwinob.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32slc.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32slcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32slui.exe[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppsvc.exe[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32driversspsys.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:Windowssystem32driversspldr.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:Windowssystem32systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->Office Details: <GenuineResults><MachineData><UGUID>{84069D59-C3A4-451A-B4DD-A5B643BDC832}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2214452579-1850310400-3484725938</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP
Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1D</Version><SMBIOSVersion major="2" minor="6"/><Date>20101005000000.000000+000</Date></BIOS><HWID>F7BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US
Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium editionDescription: Windows Operating System - Windows(R) 7, OEM_SLP channelActivation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64Application ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 00359-00178-926-800010-02-1033-7600.0000-0012009Installation ID: 009232867845795815152791244675391333347912890020600630Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340Partial Product Key: 3Q6C9License Status: LicensedRemaining Windows rearm count: 1Trusted time: 2/6/2013 9:29:12 PM
Windows Activation Technologies-->HrOffline: 0x00000000HrOnline: N/AHealthStatus: 0x0000000000000000Event Time Stamp: N/AActiveX: Not Registered - 0x80040154Admin Service: Not Registered - 0x80040154HealthStatus Bitmask Output:
HWID Data-->HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEAln1yuXxq0FrOj8KPyiw6FRlrPjZ+JHZW
OEM Activation 1.0 Data-->N/A
OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM SLIC-MPC FACP HPQOEM SLIC-MPC HPET HPQOEM SLIC-MPC BOOT HPQOEM SLIC-MPC MCFG HPQOEM SLIC-MPC WDRT HPQOEM SLIC-MPC ASF! HPQOEM SLIC-MPC SLIC HPQOEM SLIC-MPC ASPT HPQOEM SLIC-MPC SSDT PmRef CpuPm
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