Win 8.1 HP Pavilion s-1217 can not find Canon printer

[Knives4Less]

I have an HP printer but I can not afford to feed it, due to the tri-color cartilages.

I bought a Canon wireless printer and my 2 other HP computers can see it and use it. My Pavilion s-1217 can not see it.

My printer has been checked by Canon and my Router has been checked and upgraded by Belkin. Both are working fine.

I have called HP several times about this computer. The last time, your tech downloaded the HP Print and Scan Doctor software but it can not see this printer.

Canon suggested that the computer may not be able to use IPv4.

 

[AWS]

I think maybe the tech meant it can't use IPV6 as IPV4 is the standard. If your computer couldn't use IPV4 then you wouldn't be able to use the internet at all.

Check you network adapter settings and make sure IPV6 is enabled. It should be by default. If it isn't then click add protocol and add IPV6 support.

I had the same problem with a Canon printer. It worked fine while I was using Windows 8. Once I upgraded to 8.1 I could no longer connect to the printer. I completely removed it from device manager, uninstalled the drivers and removed all reference to it in the registry. Rebooted in safe mode and installed the newest drivers. I rebooted in safe mode so Windows wouldn't automatically install their drivers. Once the driver was installed I rebooted again and the printer worked.

 

[Knives4Less]

No, the Canon tech stated that this printer uses IPv4. The IPv4 address, according to the print out of the printer's Network Configuration Page is 192.168.2.4. No IPv6 address is listed. The Belkin tech stated that IPv4 is "almost obsolete" and the firmware upgrade he installed had an update to the IPv6 capabilities but no change in IPv4. All three devices are under warrantee and the both the Canon tech and several HP techs have taken remote control of this computer and installed the latest Canon drivers from the Canon website. HP says it is a software problem and that there is nothing wrong with the computer so they will not allow it to be returned. Belkin (one HP tech blamed the Belkin N750 router) and Canon techs say their equipment is working properly and, indeed it does from the two other HP computers we have.

 

[allheart55 (Cindy E)]

In that case, if the pavilion is running Windows 8, (I'm assuming since your thread is posted in the Windows 8 forum) check your settings.

Select Search > Type control > Select Control Panel > Select Network and Sharing Center > Change Adapter Settings.

Right-click on the Ethernet connection you want to modify > Select Properties > Double click on Internet Protocol Version 4 (TCP/IPv4) > These are your IP address settings. When you are finished, select OK and in the last window click OK again.

 

[Knives4Less]

By George! You did it! The printer is working great now.

Wonder why none of the techs employed by any of the three companies knew to do that?

 

[allheart55 (Cindy E)]

Uh, because we are a little better than they are? lol

We aim to please.