We need specific information to help answer your question so would you please repost this with appropriate answers to the questions that pertain to your problem, so we can better help you fix your problem quickly.
Computer: Brand Name & Model #
Age of system and relevant components if different :
CPU: Brand, speed
Ram: Type, amount, speed
Operating system: Windows 98, 98SE, ME, XP Home, XP Pro, Vista or Other
Do you run Anti-Virus software: Brand Name, version #, is it up to date?
For Video or Graphic problems:
Video Card: Brand Name, type, speed, Chipset, driver version and date
Video settings: resolution, advanced settings
For Internet problems:
Modem: Brand name and date of driver
Type connection: dial-up, cable, sat/DSL, other
Browser: IE, Netscape, Firefox, Sea Monkey and version #
For Network problems:
LAN or ethernet card(s) or adapters: Brand, # of cards
Printer : Make and Model #
Router: Brand name, type
# machines on network
Network settings and IP configuration
Please state your specific problem and when it started
Did you change anything, install any hardware or software before the problem started?
List any recently installed software
List software running in background ie: anti-virus program, mail programs, backup software.
(Run,msconfig,ok,startup) and what is checked
Any power disruption or incomplete shutdowns
Failed Scandisk/chkdsk or defrag attempts
Use of any “tune-up” utilities, registry utilities, system diagnostics, other third party utility software
Recent downloaded software
This information may be of critical importance in locating and correcting the source of your problem. Please note any additional information or detail about the problem that may be of value in our assessment of the problem.
Thank you.
