What is a tape controler and why is it not allowing me to install

[masrhmellow heart]

It seems more than my Old DvD driver was broken.. my new one doesn't want to
instal.. I try using the automatic install feature but It dosn't work. Manual
wont fuction becuase it asks my to contact hard support.. but Microsoft
doesn't have any support fuctions for private. I go into manual configure and
when I select search for installed compont not listed It gives an error about
unable to install tape driver.. My computer says my regs is fine and disabled
my anit-virus durring the install...

any Ideas while I wait for HP to send me an email about my non fuctiooning
but brand new dvd drive

 

[Peter Foldes]

This might be a long shot but give it a try. Ignore the MS-KB Heading but follow the fix to the letter. When done see if your DVD shows up for you. Do both Method 1 and 2

http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

--
Peter

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"masrhmellow heart" <masrhmellow heart@discussions.microsoft.com> wrote in message news:3A8B8598-E5F7-4C8B-867D-EF8B2280F402@microsoft.com...
> It seems more than my Old DvD driver was broken.. my new one doesn't want to
> instal.. I try using the automatic install feature but It dosn't work. Manual
> wont fuction becuase it asks my to contact hard support.. but Microsoft
> doesn't have any support fuctions for private. I go into manual configure and
> when I select search for installed compont not listed It gives an error about
> unable to install tape driver.. My computer says my regs is fine and disabled
> my anit-virus durring the install...
>
> any Ideas while I wait for HP to send me an email about my non fuctiooning
> but brand new dvd drive