Vista will not connect to iPhone

[franklinaz]

I have a recently installed Vista Home Premium. It does not recognize the
iPhone for what it is. When you attach the phone it brings up an AutoPlay
message. The device shows up in Computer under portable devices like a
camera. It is called iPhone camera. iPhone works fine under XP. Tech support
tried a million things with no success. I think it must be some kind of
driver issue.

Any ideas?
--
Franklin K

 

[Lang Murphy]

"franklinaz" <franklinaz@discussions.microsoft.com> wrote in message
news:4109865C-7D8E-43DA-8C3C-F4B6330503E0@microsoft.com...
>I have a recently installed Vista Home Premium. It does not recognize the
> iPhone for what it is. When you attach the phone it brings up an AutoPlay
> message. The device shows up in Computer under portable devices like a
> camera. It is called iPhone camera. iPhone works fine under XP. Tech
> support
> tried a million things with no success. I think it must be some kind of
> driver issue.
>
> Any ideas?
> --
> Franklin K


I think you need to better explain what it is you're expecting to happen
when you connect your iPhone to a Vista box.

I don't have an iPhone... so I surely can't speak to this issue from
experience, but I do know that you need iTunes to do the iPhone thang. That
said... What exactly are you trying to do and with what tools?

Lang

 

[franklinaz]

If you have used an iPod, what happens when you plug it in is that Itunes
launches (if set as preference) and the IPod is seen as an icon under the
listing on the left where music appears. The exact same thing should happen
with the iPhone - and it does in XP.

In Vista, if you look in Computer the iPhone appears as "iPhone Camera" and
tries to download images. It does not show up in iTunes at all.
--
Franklin K


"Lang Murphy" wrote:

> "franklinaz" <franklinaz@discussions.microsoft.com> wrote in message
> news:4109865C-7D8E-43DA-8C3C-F4B6330503E0@microsoft.com...
> >I have a recently installed Vista Home Premium. It does not recognize the
> > iPhone for what it is. When you attach the phone it brings up an AutoPlay
> > message. The device shows up in Computer under portable devices like a
> > camera. It is called iPhone camera. iPhone works fine under XP. Tech
> > support
> > tried a million things with no success. I think it must be some kind of
> > driver issue.
> >
> > Any ideas?
> > --
> > Franklin K
>
>
> I think you need to better explain what it is you're expecting to happen
> when you connect your iPhone to a Vista box.
>
> I don't have an iPhone... so I surely can't speak to this issue from
> experience, but I do know that you need iTunes to do the iPhone thang. That
> said... What exactly are you trying to do and with what tools?
>
> Lang
>

 

[GO]

I don't have an iPhone, nor do I have iTunes installed on Vista but I have
run into something similar with the iPod on XP. Disconnect the iPhone and
then shutdown iTunes. Kill any other iTunes/iPhone/iPod processes still
running (you may have to go into the Services to actually stop them).
Restart iTunes (you may have to restart any of the stopped services, but
they should come up automatically) and plug in the iPhone. If that doesn't
work I'd try to completely uninstall iTunes (and remove the iPhone device
from Device Manager) and reinstall.

That said....iTunes did have some serious problems with Vista so they may
not be fully corrected yet.


Greg


franklinaz wrote:
> I have a recently installed Vista Home Premium. It does not recognize
> the iPhone for what it is. When you attach the phone it brings up an
> AutoPlay message. The device shows up in Computer under portable
> devices like a camera. It is called iPhone camera. iPhone works fine
> under XP. Tech support tried a million things with no success. I
> think it must be some kind of driver issue.
>
> Any ideas?

 

[Andrew McLaren]

"franklinaz" <franklinaz@discussions.microsoft.com> wrote ...
>I have a recently installed Vista Home Premium. It does not recognize the
> iPhone for what it is.

Vista started shipping seven months ago. The iPhone was just released. So
it's up to the iPhone to fit in with Vista - rather than the other way
round!

> When you attach the phone it brings up an AutoPlay
> message. The device shows up in Computer under portable devices like a
> camera. It is called iPhone camera. iPhone works fine under XP. Tech
> support
> tried a million things with no success. I think it must be some kind of

Was that Microsoft tech support, or Apple tech support?

It sounds like a great question for the iPhone user forum over at Apple.
There's going to be more iPhone users over there, that here:
http://discussions.apple.com/category.jspa?categoryID=201

A quick scan of that forum shows a few other people are experiencing the
same issue hopefully one of them has found the solution.

Hope it helps a bit,
Andrew

 

[Peter Foldes]

Call iPhone (Apple) . Nothing to do with Vista

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"franklinaz" <franklinaz@discussions.microsoft.com> wrote in message news:4109865C-7D8E-43DA-8C3C-F4B6330503E0@microsoft.com...
>I have a recently installed Vista Home Premium. It does not recognize the
> iPhone for what it is. When you attach the phone it brings up an AutoPlay
> message. The device shows up in Computer under portable devices like a
> camera. It is called iPhone camera. iPhone works fine under XP. Tech support
> tried a million things with no success. I think it must be some kind of
> driver issue.
>
> Any ideas?
> --
> Franklin K

 

[franklinaz]

I really appreciate this level of detail. Unfortunately, I have gone through
the process described and then some with Apple tech support and on my own.
Several guys have replied to the effect it is Apple's issue, which is in a
sense true. But I firmly believe the basic flaw is on the Vista side. My
upgrade to Vista is recent and it began with Vista not running AutoPlay at
all with any flash drive. After many hours with Microsoft I get AutoPlay on
every other device but a flash and I get ReadyBoost on a flash drive - but
not both. I get iPhone and autoplay in XP. The problem is device recognition
in Vista, but nobody seems to know how to figure out where. I jope someone
keeps trying. Thanks for the effort.
--
Franklin K


"GO" wrote:

> I don't have an iPhone, nor do I have iTunes installed on Vista but I have
> run into something similar with the iPod on XP. Disconnect the iPhone and
> then shutdown iTunes. Kill any other iTunes/iPhone/iPod processes still
> running (you may have to go into the Services to actually stop them).
> Restart iTunes (you may have to restart any of the stopped services, but
> they should come up automatically) and plug in the iPhone. If that doesn't
> work I'd try to completely uninstall iTunes (and remove the iPhone device
> from Device Manager) and reinstall.
>
> That said....iTunes did have some serious problems with Vista so they may
> not be fully corrected yet.
>
>
> Greg
>
>
> franklinaz wrote:
> > I have a recently installed Vista Home Premium. It does not recognize
> > the iPhone for what it is. When you attach the phone it brings up an
> > AutoPlay message. The device shows up in Computer under portable
> > devices like a camera. It is called iPhone camera. iPhone works fine
> > under XP. Tech support tried a million things with no success. I
> > think it must be some kind of driver issue.
> >
> > Any ideas?
>
>
>

 

[GO]

Your welcome, I only wish it had been some help. I kind of figured you
likely would have gone through that since you mentioned you were already in
contact with Apple regarding this, but I thought it was worth a shot. Hope
you can solve this!


Greg

franklinaz wrote:
> I really appreciate this level of detail. Unfortunately, I have gone
> through the process described and then some with Apple tech support
> and on my own. Several guys have replied to the effect it is Apple's
> issue, which is in a sense true. But I firmly believe the basic flaw
> is on the Vista side. My upgrade to Vista is recent and it began
> with Vista not running AutoPlay at all with any flash drive. After
> many hours with Microsoft I get AutoPlay on every other device but a
> flash and I get ReadyBoost on a flash drive - but not both. I get
> iPhone and autoplay in XP. The problem is device recognition in
> Vista, but nobody seems to know how to figure out where. I jope
> someone keeps trying. Thanks for the effort.
>
>> I don't have an iPhone, nor do I have iTunes installed on Vista but
>> I have run into something similar with the iPod on XP. Disconnect
>> the iPhone and then shutdown iTunes. Kill any other
>> iTunes/iPhone/iPod processes still running (you may have to go into
>> the Services to actually stop them). Restart iTunes (you may have to
>> restart any of the stopped services, but they should come up
>> automatically) and plug in the iPhone. If that doesn't work I'd
>> try to completely uninstall iTunes (and remove the iPhone device
>> from Device Manager) and reinstall.
>>
>> That said....iTunes did have some serious problems with Vista so
>> they may not be fully corrected yet.
>>
>>
>> Greg
>>
>>
>> franklinaz wrote:
>>> I have a recently installed Vista Home Premium. It does not
>>> recognize the iPhone for what it is. When you attach the phone it
>>> brings up an AutoPlay message. The device shows up in Computer
>>> under portable devices like a camera. It is called iPhone camera.
>>> iPhone works fine under XP. Tech support tried a million things
>>> with no success. I think it must be some kind of driver issue.
>>>
>>> Any ideas?

 

[Lang Murphy]

"franklinaz" <franklinaz@discussions.microsoft.com> wrote in message
news:16FF78BC-AE60-414B-949D-8F750E90F573@microsoft.com...
> If you have used an iPod, what happens when you plug it in is that Itunes
> launches (if set as preference) and the IPod is seen as an icon under the
> listing on the left where music appears. The exact same thing should
> happen
> with the iPhone - and it does in XP.
>
> In Vista, if you look in Computer the iPhone appears as "iPhone Camera"
> and
> tries to download images. It does not show up in iTunes at all.
> --
> Franklin K
<snip>

Franklin,

OK... wish I had an answer for you, but I don't. I was hoping that your
elaborated explanation might elicit help from others.

The only comment I can make echos what one of the other respondants said:
there are problems with iTunes and Vista. Some folks have it working fine,
while others do not... and as one of the other responses said... check out
the Apple forums... you probably have already... but if not, do. I'd ride
that train for an answer to your problem, more than this ng.

Sorry you're having this problem I feel your pain! Nothing worse than
having a new toy and not being able to use it in the manner you'd like.

Good luck!

Lang

 

[Ronnie Vernon MVP]

Franklin

You're in the wrong support group.

Go to the following website and look under the Troubleshooting section. They
have a Vista update, especially for the IPhone and a wizard that will walk
you through other troubleshooting steps.

Apple - Support - iTunes:
http://www.apple.com/support/itunes/


--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


"franklinaz" <franklinaz@discussions.microsoft.com> wrote in message
news:92B8DBFE-159D-4DA6-AA4A-ADD9A5E21869@microsoft.com...
>I really appreciate this level of detail. Unfortunately, I have gone
>through
> the process described and then some with Apple tech support and on my own.
> Several guys have replied to the effect it is Apple's issue, which is in a
> sense true. But I firmly believe the basic flaw is on the Vista side. My
> upgrade to Vista is recent and it began with Vista not running AutoPlay at
> all with any flash drive. After many hours with Microsoft I get AutoPlay
> on
> every other device but a flash and I get ReadyBoost on a flash drive - but
> not both. I get iPhone and autoplay in XP. The problem is device
> recognition
> in Vista, but nobody seems to know how to figure out where. I jope someone
> keeps trying. Thanks for the effort.
> --
> Franklin K
>
>
> "GO" wrote:
>
>> I don't have an iPhone, nor do I have iTunes installed on Vista but I
>> have
>> run into something similar with the iPod on XP. Disconnect the iPhone
>> and
>> then shutdown iTunes. Kill any other iTunes/iPhone/iPod processes still
>> running (you may have to go into the Services to actually stop them).
>> Restart iTunes (you may have to restart any of the stopped services, but
>> they should come up automatically) and plug in the iPhone. If that
>> doesn't
>> work I'd try to completely uninstall iTunes (and remove the iPhone device
>> from Device Manager) and reinstall.
>>
>> That said....iTunes did have some serious problems with Vista so they may
>> not be fully corrected yet.
>>
>>
>> Greg
>>
>>
>> franklinaz wrote:
>> > I have a recently installed Vista Home Premium. It does not recognize
>> > the iPhone for what it is. When you attach the phone it brings up an
>> > AutoPlay message. The device shows up in Computer under portable
>> > devices like a camera. It is called iPhone camera. iPhone works fine
>> > under XP. Tech support tried a million things with no success. I
>> > think it must be some kind of driver issue.
>> >
>> > Any ideas?
>>
>>
>>

 

[GeraldF]

In article <4ED6AFD2-AF28-4CDB-8E4E-E28E29B94C13
@microsoft.com>, rv@invalid.org says...
> Franklin
>
> You're in the wrong support group.
>
> Go to the following website and look under the Troubleshooting section. They
> have a Vista update, especially for the IPhone and a wizard that will walk
> you through other troubleshooting steps.
>
> Apple - Support - iTunes:
> http://www.apple.com/support/itunes/
>
>
>
Also the web site:
http://www.apple.com/iphone/notsecure