Vista freeze

  • Thread starter Thread starter Jacques
  • Start date Start date
J

Jacques

Once in a while, Vista freeze. I can move the mouse but nothing reply to my
clics and there is an hourglass. I don't know how to troubleshoot that. Can
you help?
 
Jacques wrote:

> Once in a while, Vista freeze. I can move the mouse but nothing reply to
> my clics and there is an hourglass. I don't know how to troubleshoot that.
> Can you help?

When it happens, open Task Manager and see what is using your resources.
(Help & Support>search for "Task Manager)

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
 
The problem is that I can't use Task Manager, the PC don't reply and I have
to press the Power button.

"Malke" wrote:

> Jacques wrote:
>
> > Once in a while, Vista freeze. I can move the mouse but nothing reply to
> > my clics and there is an hourglass. I don't know how to troubleshoot that.
> > Can you help?
>
> When it happens, open Task Manager and see what is using your resources.
> (Help & Support>search for "Task Manager)
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers
> www.elephantboycomputers.com
> Don't Panic!
>
 
check Problem Reports and Solutions and the Event logs for hints as to the problem.




mikeyhsd@sprintpcs.com



"Jacques" <Jacques@discussions.microsoft.com> wrote in message news:C42E8B50-D972-4742-B997-BCA8E9FF3622@microsoft.com...
Once in a while, Vista freeze. I can move the mouse but nothing reply to my
clics and there is an hourglass. I don't know how to troubleshoot that. Can
you help?
 
Jacques wrote:

> The problem is that I can't use Task Manager, the PC don't reply and I
> have to press the Power button.
>
> "Malke" wrote:
>
>> Jacques wrote:
>>
>> > Once in a while, Vista freeze. I can move the mouse but nothing reply
>> > to my clics and there is an hourglass. I don't know how to troubleshoot
>> > that. Can you help?

Then you have a few choices:

1. After you get back into Windows, look in Event Viewer for clues:
Start Orb>Search box>type: eventvwr.msc

2. Think really, really hard about what you were doing just before the
machine froze. Make notes. Try and correlate what you were doing with the
lockup and see if you are doing the same thing when the lockup happens
again. If you are, that will give you the next step on the troubleshooting
path.

3. Ask yourself The First Question of Troubleshooting: what changed between
the time things worked and the time they didn't?

4. Truly random lockups are usually caused by failing hardware. Do some
hardware troubleshooting:
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

5. If the hardware tests good, do clean-boot troubleshooting to extensively
test whether something running in the background is the culprit.
http://support.microsoft.com/default.aspx?scid=kbEN-US929135

6. Take the machine to a local competent computer professional (not a
BigComputerStore/GeekSquad type of place) for diagnosis.

Since you've told us absolutely nothing about your computer or any details
of the problem (all you've basically said is "my computer's broken
sometimes"), that's as specific as I can get.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
 
In the event log, I see: "The previous system shutdown at 11:55:14 PM on
6/8/2008 was unexpected.".
It was midnight 15 and I saw the clock at 11:59 pm so it must have been
frozen at this time. But the log indicate a shutdown at 11:54 pm! That's the
only error I saw at the time of the problem. Of course, before that, there
are errors that always appear once in a while, do I have to investigate each
one of them?
Where can I check the Problem Reports and Solutions ?

"mikeyhsd" wrote:

> check Problem Reports and Solutions and the Event logs for hints as to the problem.
>
>
>
>
> mikeyhsd@sprintpcs.com
>
>
>
> "Jacques" <Jacques@discussions.microsoft.com> wrote in message news:C42E8B50-D972-4742-B997-BCA8E9FF3622@microsoft.com...
> Once in a while, Vista freeze. I can move the mouse but nothing reply to my
> clics and there is an hourglass. I don't know how to troubleshoot that. Can
> you help?
 
That sounds like a runaway process or program. Do a clean boot and then add
back programs one by one until the issue shows up to identify what is
causing it. Use the instructions here:

http://support.microsoft.com/default.aspx/kb/331796

"Jacques" <Jacques@discussions.microsoft.com> wrote in message
news:C42E8B50-D972-4742-B997-BCA8E9FF3622@microsoft.com...
> Once in a while, Vista freeze. I can move the mouse but nothing reply to
> my
> clics and there is an hourglass. I don't know how to troubleshoot that.
> Can
> you help?
 
Control Panel



mikeyhsd@sprintpcs.com



"Jacques" <Jacques@discussions.microsoft.com> wrote in message news:07D91C84-A1C9-4C5C-8466-D28D75986B59@microsoft.com...
In the event log, I see: "The previous system shutdown at 11:55:14 PM on
6/8/2008 was unexpected.".
It was midnight 15 and I saw the clock at 11:59 pm so it must have been
frozen at this time. But the log indicate a shutdown at 11:54 pm! That's the
only error I saw at the time of the problem. Of course, before that, there
are errors that always appear once in a while, do I have to investigate each
one of them?
Where can I check the Problem Reports and Solutions ?

"mikeyhsd" wrote:

> check Problem Reports and Solutions and the Event logs for hints as to the problem.
>
>
>
>
> mikeyhsd@sprintpcs.com
>
>
>
> "Jacques" <Jacques@discussions.microsoft.com> wrote in message news:C42E8B50-D972-4742-B997-BCA8E9FF3622@microsoft.com...
> Once in a while, Vista freeze. I can move the mouse but nothing reply to my
> clics and there is an hourglass. I don't know how to troubleshoot that. Can
> you help?
 
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