video controller vga compatible

  • Thread starter Thread starter j.m.
  • Start date Start date
J

j.m.

Hi,
this problem seems to be common.
I recently uninstalled ICQ, after which VGA compatible is missing, Stand By
is not available, screen looks like not adjusted to proper resolution and
fonts are somehow blurry. When starting, windows prompts to install a
software for a new hardware found, but it is not possible to do in Device
Manager (Windows cannot find this software, neither reinstall. This is what I
can see when clicking video controller and video controller VGA compatible
under other devices (all with yellow question marks) in the Device Manager:

<The drivers for this device are not installed. (Code 28)

To reinstall the drivers for this device, click Reinstall Driver.>

According to some Microsoft release, on some conditions computer starts
using OEM video controller instead of Windows one. Does anybody know what is
the way to fix the problem with no restore all the factory settings?
(ASUSA6F, Windows XP prof SP2)

Thank you.
 
You may want to try the Inf Update Utility Number 3
http://downloadcenter.intel.com/fil...rofessional&lang=eng&strOSs=44&submit=Go!#DRV




"j.m." <jm@discussions.microsoft.com> wrote in message
news:C956AB15-C743-492D-B14B-CE3C4869BC58@microsoft.com...
> Hi,
> this problem seems to be common.
> I recently uninstalled ICQ, after which VGA compatible is missing, Stand
> By
> is not available, screen looks like not adjusted to proper resolution and
> fonts are somehow blurry. When starting, windows prompts to install a
> software for a new hardware found, but it is not possible to do in Device
> Manager (Windows cannot find this software, neither reinstall. This is
> what I
> can see when clicking video controller and video controller VGA compatible
> under other devices (all with yellow question marks) in the Device
> Manager:
>
> <The drivers for this device are not installed. (Code 28)
>
> To reinstall the drivers for this device, click Reinstall Driver.>
>
> According to some Microsoft release, on some conditions computer starts
> using OEM video controller instead of Windows one. Does anybody know what
> is
> the way to fix the problem with no restore all the factory settings?
> (ASUSA6F, Windows XP prof SP2)
>
> Thank you.
>
 
Thank you for a advice; I downloaded this utility but there is no impact on
the system. According to Microsoft article 268852, the system is using the
standard VGA mode, not OEM video driver. There is no hibernate or stand by
-mode and video controller (vga compatible) is under other devices. In
addition, search utility cannot find oem#.inf or oem#.pnf.
should I download a new driver?

"Rich Barry" wrote:

> You may want to try the Inf Update Utility Number 3
> http://downloadcenter.intel.com/fil...rofessional&lang=eng&strOSs=44&submit=Go!#DRV
>
>
>
>
> "j.m." <jm@discussions.microsoft.com> wrote in message
> news:C956AB15-C743-492D-B14B-CE3C4869BC58@microsoft.com...
> > Hi,
> > this problem seems to be common.
> > I recently uninstalled ICQ, after which VGA compatible is missing, Stand
> > By
> > is not available, screen looks like not adjusted to proper resolution and
> > fonts are somehow blurry. When starting, windows prompts to install a
> > software for a new hardware found, but it is not possible to do in Device
> > Manager (Windows cannot find this software, neither reinstall. This is
> > what I
> > can see when clicking video controller and video controller VGA compatible
> > under other devices (all with yellow question marks) in the Device
> > Manager:
> >
> > <The drivers for this device are not installed. (Code 28)
> >
> > To reinstall the drivers for this device, click Reinstall Driver.>
> >
> > According to some Microsoft release, on some conditions computer starts
> > using OEM video controller instead of Windows one. Does anybody know what
> > is
> > the way to fix the problem with no restore all the factory settings?
> > (ASUSA6F, Windows XP prof SP2)
> >
> > Thank you.
> >
>
>
>
 
j.m. wrote:
> Thank you for a advice; I downloaded this utility but there is no impact on
> the system. According to Microsoft article 268852, the system is using the
> standard VGA mode, not OEM video driver. There is no hibernate or stand by
> -mode and video controller (vga compatible) is under other devices. In
> addition, search utility cannot find oem#.inf or oem#.pnf.
> should I download a new driver?

Do you have backups of your personal data ?

I would make sure your email database, and any personal files have been
copied to an external storage device. That is just in case you have to
restore your computer from the restore partition.

You might want to read this:

http://en.wikipedia.org/wiki/Restore_point

It sounds like you have sustained major damage to the OS install.
Maybe the problem is caused by malware. I find it hard to believe
a "utility" could do so much damage.

On some OSes, you can create a new "Hardware Profile", which would
require all the drivers to be reinstalled. Have you noticed any
changes to the boot sequence for your computer ? Was there an
extra step required during the boot process ?

http://www.microsoft.com/library/me...winntas/maintain/featusability/prof01_big.gif
http://oopsilon.com/06/texts/vmware-windows-boot-select.png

Paul

>
> "Rich Barry" wrote:
>
>> You may want to try the Inf Update Utility Number 3
>> http://downloadcenter.intel.com/fil...rofessional&lang=eng&strOSs=44&submit=Go!#DRV
>>
>>
>>
>>
>> "j.m." <jm@discussions.microsoft.com> wrote in message
>> news:C956AB15-C743-492D-B14B-CE3C4869BC58@microsoft.com...
>>> Hi,
>>> this problem seems to be common.
>>> I recently uninstalled ICQ, after which VGA compatible is missing, Stand
>>> By
>>> is not available, screen looks like not adjusted to proper resolution and
>>> fonts are somehow blurry. When starting, windows prompts to install a
>>> software for a new hardware found, but it is not possible to do in Device
>>> Manager (Windows cannot find this software, neither reinstall. This is
>>> what I
>>> can see when clicking video controller and video controller VGA compatible
>>> under other devices (all with yellow question marks) in the Device
>>> Manager:
>>>
>>> <The drivers for this device are not installed. (Code 28)
>>>
>>> To reinstall the drivers for this device, click Reinstall Driver.>
>>>
>>> According to some Microsoft release, on some conditions computer starts
>>> using OEM video controller instead of Windows one. Does anybody know what
>>> is
>>> the way to fix the problem with no restore all the factory settings?
>>> (ASUSA6F, Windows XP prof SP2)
>>>
>>> Thank you.
>>>
>>
>>
 
thank you very much for a advice. I already tried to restore the system from
different restore points, every time I got a note that nothing has been
changed in the system since the restore point. System is stable, there are no
changes neither extra steps during the boot. During the start, the system
doesn't notify anymore that a new hardware found, neither prompt to install
a driver. In comparison with previous (old) state, the only difference is
1)stand-by when shuting down is not available, 2)the fonts are a little bit
blurry, not sharp and icons are streched like on the wide screen TV.
All settings checked, so I'll try the Hardware profile then(I have all
back-ups of the files etc. at external hard disk and memory sticks). What do
you think about the option to install a totally new driver?
Thank you.

"Paul" wrote:

> j.m. wrote:
> > Thank you for a advice; I downloaded this utility but there is no impact on
> > the system. According to Microsoft article 268852, the system is using the
> > standard VGA mode, not OEM video driver. There is no hibernate or stand by
> > -mode and video controller (vga compatible) is under other devices. In
> > addition, search utility cannot find oem#.inf or oem#.pnf.
> > should I download a new driver?
>
> Do you have backups of your personal data ?
>
> I would make sure your email database, and any personal files have been
> copied to an external storage device. That is just in case you have to
> restore your computer from the restore partition.
>
> You might want to read this:
>
> http://en.wikipedia.org/wiki/Restore_point
>
> It sounds like you have sustained major damage to the OS install.
> Maybe the problem is caused by malware. I find it hard to believe
> a "utility" could do so much damage.
>
> On some OSes, you can create a new "Hardware Profile", which would
> require all the drivers to be reinstalled. Have you noticed any
> changes to the boot sequence for your computer ? Was there an
> extra step required during the boot process ?
>
> http://www.microsoft.com/library/me...winntas/maintain/featusability/prof01_big.gif
> http://oopsilon.com/06/texts/vmware-windows-boot-select.png
>
> Paul
>
> >
> > "Rich Barry" wrote:
> >
> >> You may want to try the Inf Update Utility Number 3
> >> http://downloadcenter.intel.com/fil...rofessional&lang=eng&strOSs=44&submit=Go!#DRV
> >>
> >>
> >>
> >>
> >> "j.m." <jm@discussions.microsoft.com> wrote in message
> >> news:C956AB15-C743-492D-B14B-CE3C4869BC58@microsoft.com...
> >>> Hi,
> >>> this problem seems to be common.
> >>> I recently uninstalled ICQ, after which VGA compatible is missing, Stand
> >>> By
> >>> is not available, screen looks like not adjusted to proper resolution and
> >>> fonts are somehow blurry. When starting, windows prompts to install a
> >>> software for a new hardware found, but it is not possible to do in Device
> >>> Manager (Windows cannot find this software, neither reinstall. This is
> >>> what I
> >>> can see when clicking video controller and video controller VGA compatible
> >>> under other devices (all with yellow question marks) in the Device
> >>> Manager:
> >>>
> >>> <The drivers for this device are not installed. (Code 28)
> >>>
> >>> To reinstall the drivers for this device, click Reinstall Driver.>
> >>>
> >>> According to some Microsoft release, on some conditions computer starts
> >>> using OEM video controller instead of Windows one. Does anybody know what
> >>> is
> >>> the way to fix the problem with no restore all the factory settings?
> >>> (ASUSA6F, Windows XP prof SP2)
> >>>
> >>> Thank you.
> >>>
> >>
> >>
>
 
j.m. wrote:
> thank you very much for a advice. I already tried to restore the system from
> different restore points, every time I got a note that nothing has been
> changed in the system since the restore point. System is stable, there are no
> changes neither extra steps during the boot. During the start, the system
> doesn't notify anymore that a new hardware found, neither prompt to install
> a driver. In comparison with previous (old) state, the only difference is
> 1)stand-by when shuting down is not available, 2)the fonts are a little bit
> blurry, not sharp and icons are streched like on the wide screen TV.
> All settings checked, so I'll try the Hardware profile then(I have all
> back-ups of the files etc. at external hard disk and memory sticks). What do
> you think about the option to install a totally new driver?
> Thank you.
>

You can install drivers for the hardware devices. It will take you a
bit of work to track them down.

But a more interesting case, will be your ACPI software. That is what
handles power management, and offers to do standby and shutdown
properly.

Go to Device Manager. Click on the "Computer" entry. Mine reads
"ACPI Multiprocessor". Right click on the entry, and you can see a
driver tab. One of the files is HAL.dll and the word "HAL", stands
for Hardware Abstraction Layer. To change the HAL, you can do
a driver update - but it only works for certain choices of
existing HALs. If the computer entry says "Standard PC", you
might not be able to fix that, short of doing a reinstall.
Changing from "ACPI Uniprocessor" to "ACPI Multiprocessor" is
easy, but "Standard PC" means there was no ACPI at all. You can
check around, but I've never seen a recipe for fixing that.

I'd be curious as to what is in the Computer entry, because that
might offer a clue as to what happened.

Paul
 
here is what I see there: Computer>ASPI Multiprocessor PC>Properties>3 driver
files: system32\hal.dll, system32\ntkrnlpa.exe, system32\ntoskrnl.exe.
General: ACPI Multiprocessor PC, device type: Computer, Manufacturer:
Standard computers, Location:Unknown, and status: this device is working
properly. Details:device instance ID ROOT\ACPI_HAL\0000

Why Other devices>Video Controller>Video Controller vga compatible are with
yellow mark of question?
"Paul" wrote:

> j.m. wrote:
> > thank you very much for a advice. I already tried to restore the system from
> > different restore points, every time I got a note that nothing has been
> > changed in the system since the restore point. System is stable, there are no
> > changes neither extra steps during the boot. During the start, the system
> > doesn't notify anymore that a new hardware found, neither prompt to install
> > a driver. In comparison with previous (old) state, the only difference is
> > 1)stand-by when shuting down is not available, 2)the fonts are a little bit
> > blurry, not sharp and icons are streched like on the wide screen TV.
> > All settings checked, so I'll try the Hardware profile then(I have all
> > back-ups of the files etc. at external hard disk and memory sticks). What do
> > you think about the option to install a totally new driver?
> > Thank you.
> >
>
> You can install drivers for the hardware devices. It will take you a
> bit of work to track them down.
>
> But a more interesting case, will be your ACPI software. That is what
> handles power management, and offers to do standby and shutdown
> properly.
>
> Go to Device Manager. Click on the "Computer" entry. Mine reads
> "ACPI Multiprocessor". Right click on the entry, and you can see a
> driver tab. One of the files is HAL.dll and the word "HAL", stands
> for Hardware Abstraction Layer. To change the HAL, you can do
> a driver update - but it only works for certain choices of
> existing HALs. If the computer entry says "Standard PC", you
> might not be able to fix that, short of doing a reinstall.
> Changing from "ACPI Uniprocessor" to "ACPI Multiprocessor" is
> easy, but "Standard PC" means there was no ACPI at all. You can
> check around, but I've never seen a recipe for fixing that.
>
> I'd be curious as to what is in the Computer entry, because that
> might offer a clue as to what happened.
>
> Paul
>
 
j.m. wrote:
> here is what I see there: Computer>ASPI Multiprocessor PC>Properties>3 driver
> files: system32\hal.dll, system32\ntkrnlpa.exe, system32\ntoskrnl.exe.
> General: ACPI Multiprocessor PC, device type: Computer, Manufacturer:
> Standard computers, Location:Unknown, and status: this device is working
> properly. Details:device instance ID ROOT\ACPI_HAL\0000
>
> Why Other devices>Video Controller>Video Controller vga compatible are with
> yellow mark of question?

OK, what your results tell me, is damage is to the ordinary device
drivers, and not to the HAL.

To restore Standby, you need to check that the BIOS setting has not changed.
Sometimes there is a BIOS setting that refers to S3 Standby. S1 is a higher
power state, where the CPU is still running, and just the monitor is
blanked. In S3, only the RAM should be powered, and the power is provided
so the self-refresh continues to run on each stick.

Download this tool from Microsoft. It is a tiny download. It runs in a DOS
command window. "dumppo cap" will list the capabilities of ACPI.

ftp://ftp.microsoft.com/products/Oemtest/v1.1/WOSTest/Tools/Acpi/dumppo.exe

Advice here for setting it back to using S3:
http://forums.pcper.com/printthread.php?t=190313&page=3&pp=15

dumppo admin /ac minsleep=s3

Now, that isn't the end of the story. I have read problem reports, where
Standby can disappear from the menu at shutdown, but I don't know how that
stuff works. It could be a registry entry, I'm not really sure.

For the rest of the stuff, have you tried installing drivers ?

Maybe the majority of the remaining work, is just tracking down drivers.
Under model A6000, is a subsection for A6F.

http://support.asus.com.tw/download/download_item.aspx?product=3&model=A6F&SLanguage=en-us

( From http://support.asus.com.tw/download/download.aspx?SLanguage=en-us )

HTH,
Paul

> "Paul" wrote:
>
>> j.m. wrote:
>>> thank you very much for a advice. I already tried to restore the system from
>>> different restore points, every time I got a note that nothing has been
>>> changed in the system since the restore point. System is stable, there are no
>>> changes neither extra steps during the boot. During the start, the system
>>> doesn't notify anymore that a new hardware found, neither prompt to install
>>> a driver. In comparison with previous (old) state, the only difference is
>>> 1)stand-by when shuting down is not available, 2)the fonts are a little bit
>>> blurry, not sharp and icons are streched like on the wide screen TV.
>>> All settings checked, so I'll try the Hardware profile then(I have all
>>> back-ups of the files etc. at external hard disk and memory sticks). What do
>>> you think about the option to install a totally new driver?
>>> Thank you.
>>>
>> You can install drivers for the hardware devices. It will take you a
>> bit of work to track them down.
>>
>> But a more interesting case, will be your ACPI software. That is what
>> handles power management, and offers to do standby and shutdown
>> properly.
>>
>> Go to Device Manager. Click on the "Computer" entry. Mine reads
>> "ACPI Multiprocessor". Right click on the entry, and you can see a
>> driver tab. One of the files is HAL.dll and the word "HAL", stands
>> for Hardware Abstraction Layer. To change the HAL, you can do
>> a driver update - but it only works for certain choices of
>> existing HALs. If the computer entry says "Standard PC", you
>> might not be able to fix that, short of doing a reinstall.
>> Changing from "ACPI Uniprocessor" to "ACPI Multiprocessor" is
>> easy, but "Standard PC" means there was no ACPI at all. You can
>> check around, but I've never seen a recipe for fixing that.
>>
>> I'd be curious as to what is in the Computer entry, because that
>> might offer a clue as to what happened.
>>
>> Paul
>>
 
I'm very grateful for you help!
I downloaded a driver for VGA from
http://support.asus.com.tw/download/download_item.aspx?product=3&model=A6F&SLanguage=en-us
so, now shut down menu works properly >stand-by available, the fonts, icons
etc. are sharp, device manager indicates a long list of controllers, no
question marks.
Apparently this OEM vga driver was gone under some conditions yet computer
used the standard video mode. Thank you once again.

"Paul" wrote:

> j.m. wrote:
> > here is what I see there: Computer>ASPI Multiprocessor PC>Properties>3 driver
> > files: system32\hal.dll, system32\ntkrnlpa.exe, system32\ntoskrnl.exe.
> > General: ACPI Multiprocessor PC, device type: Computer, Manufacturer:
> > Standard computers, Location:Unknown, and status: this device is working
> > properly. Details:device instance ID ROOT\ACPI_HAL\0000
> >
> > Why Other devices>Video Controller>Video Controller vga compatible are with
> > yellow mark of question?
>
> OK, what your results tell me, is damage is to the ordinary device
> drivers, and not to the HAL.
>
> To restore Standby, you need to check that the BIOS setting has not changed.
> Sometimes there is a BIOS setting that refers to S3 Standby. S1 is a higher
> power state, where the CPU is still running, and just the monitor is
> blanked. In S3, only the RAM should be powered, and the power is provided
> so the self-refresh continues to run on each stick.
>
> Download this tool from Microsoft. It is a tiny download. It runs in a DOS
> command window. "dumppo cap" will list the capabilities of ACPI.
>
> ftp://ftp.microsoft.com/products/Oemtest/v1.1/WOSTest/Tools/Acpi/dumppo.exe
>
> Advice here for setting it back to using S3:
> http://forums.pcper.com/printthread.php?t=190313&page=3&pp=15
>
> dumppo admin /ac minsleep=s3
>
> Now, that isn't the end of the story. I have read problem reports, where
> Standby can disappear from the menu at shutdown, but I don't know how that
> stuff works. It could be a registry entry, I'm not really sure.
>
> For the rest of the stuff, have you tried installing drivers ?
>
> Maybe the majority of the remaining work, is just tracking down drivers.
> Under model A6000, is a subsection for A6F.
>
> http://support.asus.com.tw/download/download_item.aspx?product=3&model=A6F&SLanguage=en-us
>
> ( From http://support.asus.com.tw/download/download.aspx?SLanguage=en-us )
>
> HTH,
> Paul
>
> > "Paul" wrote:
> >
> >> j.m. wrote:
> >>> thank you very much for a advice. I already tried to restore the system from
> >>> different restore points, every time I got a note that nothing has been
> >>> changed in the system since the restore point. System is stable, there are no
> >>> changes neither extra steps during the boot. During the start, the system
> >>> doesn't notify anymore that a new hardware found, neither prompt to install
> >>> a driver. In comparison with previous (old) state, the only difference is
> >>> 1)stand-by when shuting down is not available, 2)the fonts are a little bit
> >>> blurry, not sharp and icons are streched like on the wide screen TV.
> >>> All settings checked, so I'll try the Hardware profile then(I have all
> >>> back-ups of the files etc. at external hard disk and memory sticks). What do
> >>> you think about the option to install a totally new driver?
> >>> Thank you.
> >>>
> >> You can install drivers for the hardware devices. It will take you a
> >> bit of work to track them down.
> >>
> >> But a more interesting case, will be your ACPI software. That is what
> >> handles power management, and offers to do standby and shutdown
> >> properly.
> >>
> >> Go to Device Manager. Click on the "Computer" entry. Mine reads
> >> "ACPI Multiprocessor". Right click on the entry, and you can see a
> >> driver tab. One of the files is HAL.dll and the word "HAL", stands
> >> for Hardware Abstraction Layer. To change the HAL, you can do
> >> a driver update - but it only works for certain choices of
> >> existing HALs. If the computer entry says "Standard PC", you
> >> might not be able to fix that, short of doing a reinstall.
> >> Changing from "ACPI Uniprocessor" to "ACPI Multiprocessor" is
> >> easy, but "Standard PC" means there was no ACPI at all. You can
> >> check around, but I've never seen a recipe for fixing that.
> >>
> >> I'd be curious as to what is in the Computer entry, because that
> >> might offer a clue as to what happened.
> >>
> >> Paul
> >>
>
 
Back
Top