Very urgent laptop problem

  • Thread starter Thread starter smh
  • Start date Start date
S

smh

Hi everyone. My laptop started freezing up some times lately, but
yesterday I turned it on and got the Blue Screen. Now, whenever I turn
it on, it boots directly into Safe Mode. Problem is, at the login screen
it will NOT recognize my keyboard or mouse, making it impossible for me
to login.

I have confirmed that my mouse and keyboard are fine because they work
when I launch the boot menu. I have run Startup Repair countless times,
chkdsk a couple of times, but nothings working.

I have the Vista CD that came with my laptop but I would really rather
not completely reinstall Vista because I have many important documents
and family photos that I have not backed-up.

If anyone could help me solve this problem I would be very very
grateful. Thanks.

-smh
 
smh wrote:

>
> Hi everyone. My laptop started freezing up some times lately, but
> yesterday I turned it on and got the Blue Screen. Now, whenever I turn
> it on, it boots directly into Safe Mode. Problem is, at the login screen
> it will NOT recognize my keyboard or mouse, making it impossible for me
> to login.
>
> I have confirmed that my mouse and keyboard are fine because they work
> when I launch the boot menu. I have run Startup Repair countless times,
> chkdsk a couple of times, but nothings working.
>
> I have the Vista CD that came with my laptop but I would really rather
> not completely reinstall Vista because I have many important documents
> and family photos that I have not backed-up.

1. Pull the hard drive, put it in an external enclosure, attach it to a
working computer, and copy the data off.

2. Without knowing the exact text of the Blue Screen, particularly if it
refers to a specific file, it isn't possible to know what has caused the
issue.

3. Since this is a laptop, once you have your data saved elsewhere per #1
above, restore the machine to factory condition. Refer to your laptop
manual or the OEM's website to see how to do this. If the machine works
perfectly after returning to factory condition, restore your data from
backup and move on. Pay attention to what you install to see if something
you installed was the culprit. Make a System Restore point before
installing things, at least in the beginning.

4. If restoring to factory condition doesn't solve the issue, then you've
got a hardware problem and need to contact the OEM for repair/replacement.

When this is over, create and implement a backup strategy because stuff dies
all the time and you want to be prepared.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
 
In addition to Malke's advice, get yourself a loptop cooler. You may also
have an overheating issue.

"smh" <smh.3asim9@no.email.invalid> wrote in message
news:smh.3asim9@no.email.invalid...
>
> Hi everyone. My laptop started freezing up some times lately, but
> yesterday I turned it on and got the Blue Screen. Now, whenever I turn
> it on, it boots directly into Safe Mode. Problem is, at the login screen
> it will NOT recognize my keyboard or mouse, making it impossible for me
> to login.
>
> I have confirmed that my mouse and keyboard are fine because they work
> when I launch the boot menu. I have run Startup Repair countless times,
> chkdsk a couple of times, but nothings working.
>
> I have the Vista CD that came with my laptop but I would really rather
> not completely reinstall Vista because I have many important documents
> and family photos that I have not backed-up.
>
> If anyone could help me solve this problem I would be very very
> grateful. Thanks.
>
> -smh
>
>
 
In article <smh.3asim9@no.email.invalid>,
smh <smh.3asim9@no.email.invalid> wrote:
>
>Hi everyone. My laptop started freezing up some times lately, but
>yesterday I turned it on and got the Blue Screen. Now, whenever I turn
>it on, it boots directly into Safe Mode. Problem is, at the login screen
>it will NOT recognize my keyboard or mouse, making it impossible for me
>to login.
>

You mean the keyboard on the laptop itself? Or do you mean
an external keyboard you plugged in to it?
 
U¿ytkownik "the wharf rat" <wrat@panix.com> napisa³ w wiadomo¶ci
news:g2m74d$kkm$1@reader2.panix.com...
> In article <smh.3asim9@no.email.invalid>,
> smh <smh.3asim9@no.email.invalid> wrote:
>>
>>Hi everyone. My laptop started freezing up some times lately, but
>>yesterday I turned it on and got the Blue Screen. Now, whenever I turn
>>it on, it boots directly into Safe Mode. Problem is, at the login screen
>>it will NOT recognize my keyboard or mouse, making it impossible for me
>>to login.
>>
>
> You mean the keyboard on the laptop itself? Or do you mean
> an external keyboard you plugged in to it?
I suggest to use some linux live cd. Then U can move important files to
other partition and then U can istall new system on your windows logical
disk. I thinh this is the fastest way and there is no need to remove hard
drive
 
Tomek Wojciechowski wrote:

> I suggest to use some linux live cd. Then U can move important files to
> other partition and then U can istall new system on your windows logical
> disk. I thinh this is the fastest way and there is no need to remove hard
> drive

He's got a laptop. Few of them have a second partition that isn't used for a
recovery image. While I normally do use Knoppix to retrieve data on Windows
systems (and Ubuntu is supposed to be good as a Live CD, too), for laptops
it is generally easier to simply pull the drive.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
 
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