User Logon Problem

Denis · May 9, 2008

We use Terminal Server on Windows Server 2003. 50 Users log on to this
server. Performance wise it is working extremely fine.

But, every 3-4 days, users start getting problem while logging on to the
server with the error given below:

EventID: 1500
Source: Userenv
==================================================
Windows cannot log you on because your profile cannot be loaded. Check that
you are connected to the network, or that your network is functioning
correctly. If this problem persists, contact your network administrator.

DETAIL - Insufficient system resources exist to complete the requested
service.
==================================================

EventID:1508
Source: Userenv
==================================================
Windows was unable to load the registry. This is often caused by
insufficient memory or insufficient security rights.

DETAIL - Insufficient system resources exist to complete the requested
service. for C:\Documents and Settings\hiren.shah\ntuser.dat
==================================================

Then I have to restart the server and then only users can logon to the server.
What might be the problem?

Sometimes UPHClean gives the following error:
EventID: 1401
Source: UPHCLean
==================================================
The following handles in user profile hive DOMAIN\tsuser1
(S-1-5-21-3543008478-1094292863-2038503728-1544) have been remapped because
they were preventing the profile from unloading successfully:

winlogon.exe (7956)
HKCU\Printers\DevModePerUser (0x454)
==================================================

EventID: 1101
Source: UPHClean
==================================================
User profile hive (S-1-5-21-3543008478-1094292863-2038503728-1239) unloaded.
==================================================

Is this what is creating problems on the Terminal Server?

Thanks in Advance,
Regards,
Denis

Vera Noest [MVP] · May 10, 2008

Check if this helps:

935649 - Error message when you try to log on to a Windows Server
2003-based terminal server: "Windows cannot load the user's profile
but has logged you on with the default profile for the system"
http://support.microsoft.com/?kbid=935649

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?RGVuaXM=?= <Denis@discussions.microsoft.com> wrote on 09
maj 2008 in microsoft.public.windows.terminal_services:

> We use Terminal Server on Windows Server 2003. 50 Users log on
> to this server. Performance wise it is working extremely fine.
>
> But, every 3-4 days, users start getting problem while logging
> on to the server with the error given below:
>
> EventID: 1500
> Source: Userenv
> ==================================================
> Windows cannot log you on because your profile cannot be loaded.
> Check that you are connected to the network, or that your
> network is functioning correctly. If this problem persists,
> contact your network administrator.
>
> DETAIL - Insufficient system resources exist to complete the
> requested
> service.
> ==================================================
>
> EventID:1508
> Source: Userenv
> ==================================================
> Windows was unable to load the registry. This is often caused by
> insufficient memory or insufficient security rights.
>
> DETAIL - Insufficient system resources exist to complete the
> requested
> service. for C:\Documents and Settings\hiren.shah\ntuser.dat
> ==================================================
>
> Then I have to restart the server and then only users can logon
> to the server. What might be the problem?
>
>
>
>
> Sometimes UPHClean gives the following error:
> EventID: 1401
> Source: UPHCLean
> ==================================================
> The following handles in user profile hive DOMAIN\tsuser1
> (S-1-5-21-3543008478-1094292863-2038503728-1544) have been
> remapped because they were preventing the profile from unloading
> successfully:
>
> winlogon.exe (7956)
> HKCU\Printers\DevModePerUser (0x454)
> ==================================================
>
> EventID: 1101
> Source: UPHClean
> ==================================================
> User profile hive
> (S-1-5-21-3543008478-1094292863-2038503728-1239) unloaded.
> ==================================================
>
> Is this what is creating problems on the Terminal Server?
>
>
>
> Thanks in Advance,
> Regards,
> Denis

Denis · May 12, 2008

Thanks Vera, for your valued reply.
I have made changes as per your suggestions. Now let me observe and check.

Meanwhile, do you have any other confirm solution to this problem?

Regards,
Denis

"Vera Noest [MVP]" wrote:

> Check if this helps:
>
> 935649 - Error message when you try to log on to a Windows Server
> 2003-based terminal server: "Windows cannot load the user's profile
> but has logged you on with the default profile for the system"
> http://support.microsoft.com/?kbid=935649
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?RGVuaXM=?= <Denis@discussions.microsoft.com> wrote on 09
> maj 2008 in microsoft.public.windows.terminal_services:
>
> > We use Terminal Server on Windows Server 2003. 50 Users log on
> > to this server. Performance wise it is working extremely fine.
> >
> > But, every 3-4 days, users start getting problem while logging
> > on to the server with the error given below:
> >
> > EventID: 1500
> > Source: Userenv
> > ==================================================
> > Windows cannot log you on because your profile cannot be loaded.
> > Check that you are connected to the network, or that your
> > network is functioning correctly. If this problem persists,
> > contact your network administrator.
> >
> > DETAIL - Insufficient system resources exist to complete the
> > requested
> > service.
> > ==================================================
> >
> > EventID:1508
> > Source: Userenv
> > ==================================================
> > Windows was unable to load the registry. This is often caused by
> > insufficient memory or insufficient security rights.
> >
> > DETAIL - Insufficient system resources exist to complete the
> > requested
> > service. for C:\Documents and Settings\hiren.shah\ntuser.dat
> > ==================================================
> >
> > Then I have to restart the server and then only users can logon
> > to the server. What might be the problem?
> >
> >
> >
> >
> > Sometimes UPHClean gives the following error:
> > EventID: 1401
> > Source: UPHCLean
> > ==================================================
> > The following handles in user profile hive DOMAIN\tsuser1
> > (S-1-5-21-3543008478-1094292863-2038503728-1544) have been
> > remapped because they were preventing the profile from unloading
> > successfully:
> >
> > winlogon.exe (7956)
> > HKCU\Printers\DevModePerUser (0x454)
> > ==================================================
> >
> > EventID: 1101
> > Source: UPHClean
> > ==================================================
> > User profile hive
> > (S-1-5-21-3543008478-1094292863-2038503728-1239) unloaded.
> > ==================================================
> >
> > Is this what is creating problems on the Terminal Server?
> >
> >
> >
> > Thanks in Advance,
> > Regards,
> > Denis
>

Vera Noest [MVP] · May 12, 2008

There are many reasons why a profile doesn't load or unload, but
the KB article I mentioned fits your error messages exactly, so
let's start there.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?RGVuaXM=?= <Denis@discussions.microsoft.com> wrote on 12
maj 2008 in microsoft.public.windows.terminal_services:

> Thanks Vera, for your valued reply.
> I have made changes as per your suggestions. Now let me observe
> and check.
>
> Meanwhile, do you have any other confirm solution to this
> problem?
>
>
> Regards,
> Denis
>
>
>
>
> "Vera Noest [MVP]" wrote:
>
>> Check if this helps:
>>
>> 935649 - Error message when you try to log on to a Windows
>> Server 2003-based terminal server: "Windows cannot load the
>> user's profile but has logged you on with the default profile
>> for the system" http://support.microsoft.com/?kbid=935649
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?RGVuaXM=?= <Denis@discussions.microsoft.com> wrote on
>> 09 maj 2008 in microsoft.public.windows.terminal_services:
>>
>> > We use Terminal Server on Windows Server 2003. 50 Users log
>> > on to this server. Performance wise it is working extremely
>> > fine.
>> >
>> > But, every 3-4 days, users start getting problem while
>> > logging on to the server with the error given below:
>> >
>> > EventID: 1500
>> > Source: Userenv
>> > ==================================================
>> > Windows cannot log you on because your profile cannot be
>> > loaded. Check that you are connected to the network, or that
>> > your network is functioning correctly. If this problem
>> > persists, contact your network administrator.
>> >
>> > DETAIL - Insufficient system resources exist to complete the
>> > requested
>> > service.
>> > ==================================================
>> >
>> > EventID:1508
>> > Source: Userenv
>> > ==================================================
>> > Windows was unable to load the registry. This is often caused
>> > by insufficient memory or insufficient security rights.
>> >
>> > DETAIL - Insufficient system resources exist to complete the
>> > requested
>> > service. for C:\Documents and Settings\hiren.shah\ntuser.dat
>> > ==================================================
>> >
>> > Then I have to restart the server and then only users can
>> > logon to the server. What might be the problem?
>> >
>> >
>> >
>> >
>> > Sometimes UPHClean gives the following error:
>> > EventID: 1401
>> > Source: UPHCLean
>> > ==================================================
>> > The following handles in user profile hive DOMAIN\tsuser1
>> > (S-1-5-21-3543008478-1094292863-2038503728-1544) have been
>> > remapped because they were preventing the profile from
>> > unloading successfully:
>> >
>> > winlogon.exe (7956)
>> > HKCU\Printers\DevModePerUser (0x454)
>> > ==================================================
>> >
>> > EventID: 1101
>> > Source: UPHClean
>> > ==================================================
>> > User profile hive
>> > (S-1-5-21-3543008478-1094292863-2038503728-1239) unloaded.
>> > ==================================================
>> >
>> > Is this what is creating problems on the Terminal Server?
>> >
>> >
>> >
>> > Thanks in Advance,
>> > Regards,
>> > Denis

Dellboy · May 12, 2008

I have the same problem. Every week I reboot the servers to free resources
but the problem comes back normally after 6 or 7 days. I generally log out
dormant users to free resources and that helps. I am hoping this will solve
the problem once an for all.

"Denis" wrote:

> Thanks Vera, for your valued reply.
> I have made changes as per your suggestions. Now let me observe and check.
>
> Meanwhile, do you have any other confirm solution to this problem?
>
>
> Regards,
> Denis
>
>
>
>
> "Vera Noest [MVP]" wrote:
>
> > Check if this helps:
> >
> > 935649 - Error message when you try to log on to a Windows Server
> > 2003-based terminal server: "Windows cannot load the user's profile
> > but has logged you on with the default profile for the system"
> > http://support.microsoft.com/?kbid=935649
> >
> > _________________________________________________________
> > Vera Noest
> > MCSE, CCEA, Microsoft MVP - Terminal Server
> > TS troubleshooting: http://ts.veranoest.net
> > ___ please respond in newsgroup, NOT by private email ___
> >
> > =?Utf-8?B?RGVuaXM=?= <Denis@discussions.microsoft.com> wrote on 09
> > maj 2008 in microsoft.public.windows.terminal_services:
> >
> > > We use Terminal Server on Windows Server 2003. 50 Users log on
> > > to this server. Performance wise it is working extremely fine.
> > >
> > > But, every 3-4 days, users start getting problem while logging
> > > on to the server with the error given below:
> > >
> > > EventID: 1500
> > > Source: Userenv
> > > ==================================================
> > > Windows cannot log you on because your profile cannot be loaded.
> > > Check that you are connected to the network, or that your
> > > network is functioning correctly. If this problem persists,
> > > contact your network administrator.
> > >
> > > DETAIL - Insufficient system resources exist to complete the
> > > requested
> > > service.
> > > ==================================================
> > >
> > > EventID:1508
> > > Source: Userenv
> > > ==================================================
> > > Windows was unable to load the registry. This is often caused by
> > > insufficient memory or insufficient security rights.
> > >
> > > DETAIL - Insufficient system resources exist to complete the
> > > requested
> > > service. for C:\Documents and Settings\hiren.shah\ntuser.dat
> > > ==================================================
> > >
> > > Then I have to restart the server and then only users can logon
> > > to the server. What might be the problem?
> > >
> > >
> > >
> > >
> > > Sometimes UPHClean gives the following error:
> > > EventID: 1401
> > > Source: UPHCLean
> > > ==================================================
> > > The following handles in user profile hive DOMAIN\tsuser1
> > > (S-1-5-21-3543008478-1094292863-2038503728-1544) have been
> > > remapped because they were preventing the profile from unloading
> > > successfully:
> > >
> > > winlogon.exe (7956)
> > > HKCU\Printers\DevModePerUser (0x454)
> > > ==================================================
> > >
> > > EventID: 1101
> > > Source: UPHClean
> > > ==================================================
> > > User profile hive
> > > (S-1-5-21-3543008478-1094292863-2038503728-1239) unloaded.
> > > ==================================================
> > >
> > > Is this what is creating problems on the Terminal Server?
> > >
> > >
> > >
> > > Thanks in Advance,
> > > Regards,
> > > Denis
> >

Denis · May 13, 2008

Thanks Dellboy and Vera for your valued reply.

Vera, I have applied changes as suggested by you, and now I will have to
wait and watch. Will surely update you on the status in this same post.

Now, is there any way to automatically logoff a user forcefully, after
certain period of inactivity? And will the unsaved data of user will get
lost, in case of forcefull logoff?

Also, will disconnecting a user for server will keep taking its toll on
Server's Resources?

Thanks in Advance,
Regards,
Denis

"Dellboy" wrote:

> I have the same problem. Every week I reboot the servers to free resources
> but the problem comes back normally after 6 or 7 days. I generally log out
> dormant users to free resources and that helps. I am hoping this will solve
> the problem once an for all.
>
> "Denis" wrote:
>
> > Thanks Vera, for your valued reply.
> > I have made changes as per your suggestions. Now let me observe and check.
> >
> > Meanwhile, do you have any other confirm solution to this problem?
> >
> >
> > Regards,
> > Denis
> >
> >
> >
> >
> > "Vera Noest [MVP]" wrote:
> >
> > > Check if this helps:
> > >
> > > 935649 - Error message when you try to log on to a Windows Server
> > > 2003-based terminal server: "Windows cannot load the user's profile
> > > but has logged you on with the default profile for the system"
> > > http://support.microsoft.com/?kbid=935649
> > >
> > > _________________________________________________________
> > > Vera Noest
> > > MCSE, CCEA, Microsoft MVP - Terminal Server
> > > TS troubleshooting: http://ts.veranoest.net
> > > ___ please respond in newsgroup, NOT by private email ___
> > >
> > > =?Utf-8?B?RGVuaXM=?= <Denis@discussions.microsoft.com> wrote on 09
> > > maj 2008 in microsoft.public.windows.terminal_services:
> > >
> > > > We use Terminal Server on Windows Server 2003. 50 Users log on
> > > > to this server. Performance wise it is working extremely fine.
> > > >
> > > > But, every 3-4 days, users start getting problem while logging
> > > > on to the server with the error given below:
> > > >
> > > > EventID: 1500
> > > > Source: Userenv
> > > > ==================================================
> > > > Windows cannot log you on because your profile cannot be loaded.
> > > > Check that you are connected to the network, or that your
> > > > network is functioning correctly. If this problem persists,
> > > > contact your network administrator.
> > > >
> > > > DETAIL - Insufficient system resources exist to complete the
> > > > requested
> > > > service.
> > > > ==================================================
> > > >
> > > > EventID:1508
> > > > Source: Userenv
> > > > ==================================================
> > > > Windows was unable to load the registry. This is often caused by
> > > > insufficient memory or insufficient security rights.
> > > >
> > > > DETAIL - Insufficient system resources exist to complete the
> > > > requested
> > > > service. for C:\Documents and Settings\hiren.shah\ntuser.dat
> > > > ==================================================
> > > >
> > > > Then I have to restart the server and then only users can logon
> > > > to the server. What might be the problem?
> > > >
> > > >
> > > >
> > > >
> > > > Sometimes UPHClean gives the following error:
> > > > EventID: 1401
> > > > Source: UPHCLean
> > > > ==================================================
> > > > The following handles in user profile hive DOMAIN\tsuser1
> > > > (S-1-5-21-3543008478-1094292863-2038503728-1544) have been
> > > > remapped because they were preventing the profile from unloading
> > > > successfully:
> > > >
> > > > winlogon.exe (7956)
> > > > HKCU\Printers\DevModePerUser (0x454)
> > > > ==================================================
> > > >
> > > > EventID: 1101
> > > > Source: UPHClean
> > > > ==================================================
> > > > User profile hive
> > > > (S-1-5-21-3543008478-1094292863-2038503728-1239) unloaded.
> > > > ==================================================
> > > >
> > > > Is this what is creating problems on the Terminal Server?
> > > >
> > > >
> > > >
> > > > Thanks in Advance,
> > > > Regards,
> > > > Denis
> > >

Vera Noest [MVP] · May 14, 2008

Sure, you can configure a time-out limit for idle and disconnected
sessions, in tscc.msc. Unsaved data will be lost.

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?RGVuaXM=?= <Denis@discussions.microsoft.com> wrote on 13
maj 2008 in microsoft.public.windows.terminal_services:

> Thanks Dellboy and Vera for your valued reply.
>
> Vera, I have applied changes as suggested by you, and now I will
> have to wait and watch. Will surely update you on the status in
> this same post.
>
> Now, is there any way to automatically logoff a user forcefully,
> after certain period of inactivity? And will the unsaved data
> of user will get lost, in case of forcefull logoff?
>
> Also, will disconnecting a user for server will keep taking its
> toll on Server's Resources?
>
> Thanks in Advance,
> Regards,
> Denis
>
>
>
>
>
>
>
> "Dellboy" wrote:
>
>> I have the same problem. Every week I reboot the servers to
>> free resources but the problem comes back normally after 6 or 7
>> days. I generally log out dormant users to free resources and
>> that helps. I am hoping this will solve the problem once an for
>> all.
>>
>> "Denis" wrote:
>>
>> > Thanks Vera, for your valued reply.
>> > I have made changes as per your suggestions. Now let me
>> > observe and check.
>> >
>> > Meanwhile, do you have any other confirm solution to this
>> > problem?
>> >
>> >
>> > Regards,
>> > Denis
>> >
>> >
>> >
>> >
>> > "Vera Noest [MVP]" wrote:
>> >
>> > > Check if this helps:
>> > >
>> > > 935649 - Error message when you try to log on to a Windows
>> > > Server 2003-based terminal server: "Windows cannot load the
>> > > user's profile but has logged you on with the default
>> > > profile for the system"
>> > > http://support.microsoft.com/?kbid=935649
>> > >
>> > > _________________________________________________________
>> > > Vera Noest
>> > > MCSE, CCEA, Microsoft MVP - Terminal Server
>> > > TS troubleshooting: http://ts.veranoest.net
>> > > ___ please respond in newsgroup, NOT by private email ___
>> > >
>> > > =?Utf-8?B?RGVuaXM=?= <Denis@discussions.microsoft.com>
>> > > wrote on 09 maj 2008 in
>> > > microsoft.public.windows.terminal_services:
>> > >
>> > > > We use Terminal Server on Windows Server 2003. 50 Users
>> > > > log on to this server. Performance wise it is working
>> > > > extremely fine.
>> > > >
>> > > > But, every 3-4 days, users start getting problem while
>> > > > logging on to the server with the error given below:
>> > > >
>> > > > EventID: 1500
>> > > > Source: Userenv
>> > > > ==================================================
>> > > > Windows cannot log you on because your profile cannot be
>> > > > loaded. Check that you are connected to the network, or
>> > > > that your network is functioning correctly. If this
>> > > > problem persists, contact your network administrator.
>> > > >
>> > > > DETAIL - Insufficient system resources exist to complete
>> > > > the requested
>> > > > service.
>> > > > ==================================================
>> > > >
>> > > > EventID:1508
>> > > > Source: Userenv
>> > > > ==================================================
>> > > > Windows was unable to load the registry. This is often
>> > > > caused by insufficient memory or insufficient security
>> > > > rights.
>> > > >
>> > > > DETAIL - Insufficient system resources exist to complete
>> > > > the requested
>> > > > service. for C:\Documents and
>> > > > Settings\hiren.shah\ntuser.dat
>> > > > ==================================================
>> > > >
>> > > > Then I have to restart the server and then only users can
>> > > > logon to the server. What might be the problem?
>> > > >
>> > > >
>> > > >
>> > > >
>> > > > Sometimes UPHClean gives the following error:
>> > > > EventID: 1401
>> > > > Source: UPHCLean
>> > > > ==================================================
>> > > > The following handles in user profile hive DOMAIN\tsuser1
>> > > > (S-1-5-21-3543008478-1094292863-2038503728-1544) have
>> > > > been remapped because they were preventing the profile
>> > > > from unloading successfully:
>> > > >
>> > > > winlogon.exe (7956)
>> > > > HKCU\Printers\DevModePerUser (0x454)
>> > > > ==================================================
>> > > >
>> > > > EventID: 1101
>> > > > Source: UPHClean
>> > > > ==================================================
>> > > > User profile hive
>> > > > (S-1-5-21-3543008478-1094292863-2038503728-1239)
>> > > > unloaded.
>> > > > ==================================================
>> > > >
>> > > > Is this what is creating problems on the Terminal Server?
>> > > >
>> > > >
>> > > >
>> > > > Thanks in Advance,
>> > > > Regards,
>> > > > Denis
>> > >
>

--
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

User Logon Problem

Denis

Vera Noest [MVP]

Denis

Vera Noest [MVP]

Dellboy

Denis

Vera Noest [MVP]

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