USB: works with Linux but not with Windows XP

[myemail.an@googlemail.com]

Hi all,

I have a Dell Latitute D630 laptop with Windows XP SP2.

I have a problem with USB ports: the only USB device that works is a
Microsoft wired mouse. Everything else (keyboards, wireless mice, USB
keys, external hard drives) does not: every time I plug one of these
devices, Windows asks for the drivers but then fails to find them.
Evem if I install them first (e.g., as I did for a Microsoft wireless
mouse), when I connect the device Windows asks me for drivers anyway
and then fails to find them.

The IT department of my company (it's not a private laptop) has no
clue, nor does Dell. They made me run all sorts of diagnostics, and
the hardware is fine, as confirmed by Linux: I ran a Linux Live
Knoppix distribution (off the dvd, without installing on the hard
drive) and all the USB devices I mentioned work perfectly under Linux!

Dell suggested I get in touch with Microsoft, but those @@###$$## want
£ 46 for the "support" even if it's a brand new laptop. My company is
not willing to pay for that, nor am I willing to spend my money to fix
the company's laptop!

Dell made me upgrade the Bios and a number of drivers, but nothing
changed.

The only alternative they proposed was the classic IT "solution", the
equivalent of killing a mosquito with a nuclear bomb: reformatting the
hard drive and reinstalling everything from scratch, which would be
very annoying and time-consuming.

Do you have any ideas or suggestions on how to fix this?

Any help would be greatly appreciated!

Thanks!

 

[smlunatick]

On Nov 16, 11:17 am, "myemail...@googlemail.com"
<myemail...@googlemail.com> wrote:
> Hi all,
>
> I have a Dell Latitute D630 laptop with Windows XP SP2.
>
> I have a problem with USB ports: the only USB device that works is a
> Microsoft wired mouse. Everything else (keyboards, wireless mice, USB
> keys, external hard drives) does not: every time I plug one of these
> devices, Windows asks for the drivers but then fails to find them.
> Evem if I install them first (e.g., as I did for a Microsoft wireless
> mouse), when I connect the device Windows asks me for drivers anyway
> and then fails to find them.
>
> The IT department of my company (it's not a private laptop) has no
> clue, nor does Dell. They made me run all sorts of diagnostics, and
> the hardware is fine, as confirmed by Linux: I ran a Linux Live
> Knoppix distribution (off the dvd, without installing on the hard
> drive) and all the USB devices I mentioned work perfectly under Linux!
>
> Dell suggested I get in touch with Microsoft, but those @@###$$## want
> £ 46 for the "support" even if it's a brand new laptop. My company is
> not willing to pay for that, nor am I willing to spend my money to fix
> the company's laptop!
>
> Dell made me upgrade the Bios and a number of drivers, but nothing
> changed.
>
> The only alternative they proposed was the classic IT "solution", the
> equivalent of killing a mosquito with a nuclear bomb: reformatting the
> hard drive and reinstalling everything from scratch, which would be
> very annoying and time-consuming.
>
> Do you have any ideas or suggestions on how to fix this?
>
> Any help would be greatly appreciated!
>
> Thanks!

If the re-format is scheduled, it would not hurt to try to look thru
this following web site:

http://www.uwe-sieber.de/usbtrouble_e.html

Look at: "XP asks for drivers or just want to install new hardware"

 

[philo]

Re: works with Linux but not with Windows XP

<myemail.an@googlemail.com> wrote in message
news:4bddf327-8b10-4e71-aa6a-20ba7ec9784d@41g2000hsh.googlegroups.com...
Hi all,

I have a Dell Latitute D630 laptop with Windows XP SP2.

I have a problem with USB ports: the only USB device that works is a
Microsoft wired mouse. Everything else (keyboards, wireless mice, USB
keys, external hard drives) does not: every time I plug one of these
devices, Windows asks for the drivers but then fails to find them.
Evem if I install them first (e.g., as I did for a Microsoft wireless
mouse), when I connect the device Windows asks me for drivers anyway
and then fails to find them.

The IT department of my company (it's not a private laptop) has no
clue, nor does Dell. They made me run all sorts of diagnostics, and
the hardware is fine, as confirmed by Linux: I ran a Linux Live
Knoppix distribution (off the dvd, without installing on the hard
drive) and all the USB devices I mentioned work perfectly under Linux!

Dell suggested I get in touch with Microsoft, but those @@###$$## want
£ 46 for the "support" even if it's a brand new laptop. My company is
not willing to pay for that, nor am I willing to spend my money to fix
the company's laptop!

Dell made me upgrade the Bios and a number of drivers, but nothing
changed.

The only alternative they proposed was the classic IT "solution", the
equivalent of killing a mosquito with a nuclear bomb: reformatting the
hard drive and reinstalling everything from scratch, which would be
very annoying and time-consuming.

Do you have any ideas or suggestions on how to fix this?

Any help would be greatly appreciated!

Thanks!

You mentioned the computer is new...
so I'd have the manufacturer fix it under warranty...as a matter of fact you
will need to insist on it.
If you try something yourself you may end up voiding the warranty

 

[Anteaus]

Re: works with Linux but not with Windows XP

Try resetting the ESCD data area in the BIOS.

This is normally under the PCI settings.

Or, if that is not available, just default the entire bios.