Updating AOL email server settings

[Tony D]

Verizon/AOL has sent out a notice to users stating that they need to update their email client server settings.
For a POP3 account, this means changing:

incoming.verizon.net --> pop.verizon.net, port 995, SSL enabled
outgoing.verizon.net --> SMTP.verizon.net, port 465, SSL enabled

So I did this for someone today. Everything worked. I didn't expect the email client would proceed to download emails from about a year ago. It downloaded over 3,000 emails. I guess the new server doesn't know that these emails had already been downloaded.

I called AOL tech support. The person who answered ended up telling me that they were actually from billing and couldn't address the issue. I'd have to sign up for paid support.

 

[allheart55 (Cindy E)]

The very same thing happened to me with a customer last week.
AOL doesn't recognize the fact that the emails have already been received.

 

[Tony D]

I wonder if moving to IMAP before changing the settings would have helped.

Cindy, did you empty the user's Deleted email folders before changing the settings? I hadn't. I'm going to empty the Deleted email folder before doing the next user.

 

[allheart55 (Cindy E)]

Cindy, did you empty the user's Deleted email folders before changing the settings?

I did not but guaranteed I will the next time.