Unable to restart

  • Thread starter Thread starter JEMF
  • Start date Start date
J

JEMF

I did shut down my computer because it was not responding. When I tried to
restart the system it asked me to if it want to restart under "safe mode"
........ and normal setting. Even though I selected "safe mode" my screen
remained black, I could the window arrow, but I can't my icons, etc. What
could be causing this problem? How do I fix it?

Thank you,

JEMF
 
Try this..

Press Ctrl + Alt + Del and get the task manager
click new task and try explorer.exe -> Ok

Are you sure you get blank desktop in the safe mode?

Above step should work otherwise let me know whether you atleast get
the task manager..

Bala


On Jun 2, 10:13 pm, JEMF <JEMF @discussions.microsoft.com> wrote:
> I did shut down my computer because it was not responding. When I tried to
> restart the system it asked me to if it want to restart under "safe mode"
> ....... and normal setting. Even though I selected "safe mode" my screen
> remained black, I could the window arrow, but I can't my icons, etc. What
> could be causing this problem? How do I fix it?
>
> Thank you,
>
> JEMF
 
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