Troubleshoot on Windows 8 *gone*

  • Thread starter Thread starter Tuck-Sauce
  • Start date Start date
T

Tuck-Sauce

Ok so my other computer is a Samsung with windows 8, my dad was using it and he made a virus, i learned this virus is called the Watchdog virus, it's a hoax pop-up, "virus protection" scanner and stuff...anyways it doesn't allow you to access any icons, except the trash bin and every document, you can see everything( i even identified the virus) but i cannot delete or open anything, i STILL have internet access, i have now tried to restart windows for troubleshooting...THE ONLY THING I GET IS: continue to window, use a device, and shutdown. OK sooo i have all these websites on my other computer telling me how to get rid of this, but all of them require me to get on a browser, or start troubleshooting to get into safemode, sooo actually if someone knows either how to access safemode without going to troubleshoot( and with out trying to open anything) or if there is some way i can make a troubleshoot icon appear for my restart. ALSO i have tried to use msconfig on windows-run but it says i am not administrator, EVEN know i went through a video to make me an administrator, but i was already one!!! This is very frustrating, i believe i am getting juked because i see alot of people have a troubleshoot, but i do not....Thank you......

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