So, I have had this note coming up for a couple of weeks. Not sure why I am getting it and I cannot just re-enter my legitimate code that is printed on a factory sticker on the sid eof my box. Each time I go to fix it, I redownload the exe, stater the
install and it ends up with the same error:
Update installation failed. Error information - 0xC8000247
Some research gives me absolutely nothing to go on other than some noise about not having a anti-virus installed or having an infection. Run Norton religiously and do full scans regularly. Anything anyone can chip in so I can get this repaired, I would
appreciate it.
I went ahead and grabbed the MGSDiag.exe and ran it:
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->
Validation Code: 0x8004FE21Cached Online Validation Code: 0x0Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=Windows Product ID: 00359-OEM-8992687-00095Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003ID: {3CDC261C-ED3A-4B5B-B50A-28FB895ECFCC}(3)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 Home PremiumArchitecture: 0x00000009Build lab: 7601.win7sp1_gdr.120503-2030TTS Error: Validation Diagnostic: Resolution Status: N/A
Vista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->Office Status: 100 GenuineMicrosoft Office Professional Plus 2007 - 100 GenuineOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible MSIE 8.0 Win32)Default Browser: C
rogram Files (x86)Mozilla Firefoxfirefox.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->File Mismatch: C:Windowssystem32watwatadminsvc.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:Windowssystem32watwatux.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:Windowssystem32sppobjs.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:Windowssystem32sppc.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppwinob.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:Windowssystem32slc.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32slcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32slui.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:Windowssystem32sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppsvc.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:Windowssystem32driversspsys.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:Windowssystem32driversspldr.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:Windowssystem32systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:Windowssystem32user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->Office Details: <GenuineResults><MachineData><UGUID>{3CDC261C-ED3A-4B5B-B50A-28FB895ECFCC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3644980244-2618887543-1293805173</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>27013307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>5ACEDD9AA4CDD86</Val><Hash>L2Df29gjUVM+p48aJPwvxcOq1rk=</Hash><Pid>89409-707-2739876-65864</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium editionDescription: Windows Operating System - Windows(R) 7, OEM_SLP channelActivation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64Application ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 00359-00178-926-800095-02-1033-7600.0000-1552010Installation ID: 017644161722370496791924827731271805614844359151704581Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340Partial Product Key: RMV82License Status: LicensedRemaining Windows rearm count: 4Trusted time: 1/21/2013 8:24:25 PM
Windows Activation Technologies-->HrOffline: 0x8004FE21HrOnline: N/AHealthStatus: 0x000000000001EFF0Event Time Stamp: 1:21:2013 19:31ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:Tampered File: %systemroot%system32sppobjs.dllTampered File: %systemroot%system32sppc.dll|sppc.dll.muiTampered File: %systemroot%system32sppcext.dll|sppcext.dll.muiTampered File: %systemroot%system32sppwinob.dllTampered File: %systemroot%system32slc.dll|slc.dll.muiTampered File: %systemroot%system32slcext.dll|slcext.dll.muiTampered File: %systemroot%system32sppuinotify.dll|sppuinotify.dll.muiTampered File: %systemroot%system32slui.exe|slui.exe.mui|COM RegistrationTampered File: %systemroot%system32sppcomapi.dll|sppcomapi.dll.muiTampered File: %systemroot%system32sppcommdlg.dll|sppcommdlg.dll.muiTampered File: %systemroot%system32sppsvc.exe|sppsvc.exe.muiTampered File: %systemroot%system32driversspsys.sys
HWID Data-->HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAonas64hAgsCYJ7oYYj1Ctw5H5jGUEkbK
OEM Activation 1.0 Data-->N/A
OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 022610 APIC1622 FACP 022610 FACP1622 HPET 022610 OEMHPET MCFG 022610 OEMMCFG SLIC DELL ECS OEMB 022610 OEMB1622 GSCI 022610 GMCHSCI SSDT DpgPmm CpuPm
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install and it ends up with the same error:
Update installation failed. Error information - 0xC8000247
Some research gives me absolutely nothing to go on other than some noise about not having a anti-virus installed or having an infection. Run Norton religiously and do full scans regularly. Anything anyone can chip in so I can get this repaired, I would
appreciate it.
I went ahead and grabbed the MGSDiag.exe and ran it:
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->
Validation Code: 0x8004FE21Cached Online Validation Code: 0x0Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=Windows Product ID: 00359-OEM-8992687-00095Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003ID: {3CDC261C-ED3A-4B5B-B50A-28FB895ECFCC}(3)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 Home PremiumArchitecture: 0x00000009Build lab: 7601.win7sp1_gdr.120503-2030TTS Error: Validation Diagnostic: Resolution Status: N/A
Vista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->Office Status: 100 GenuineMicrosoft Office Professional Plus 2007 - 100 GenuineOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible MSIE 8.0 Win32)Default Browser: C
rogram Files (x86)Mozilla Firefoxfirefox.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->File Mismatch: C:Windowssystem32watwatadminsvc.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:Windowssystem32watwatux.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:Windowssystem32sppobjs.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:Windowssystem32sppc.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppwinob.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:Windowssystem32slc.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32slcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:Windowssystem32slui.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:Windowssystem32sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:Windowssystem32sppsvc.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:Windowssystem32driversspsys.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:Windowssystem32driversspldr.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:Windowssystem32systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:Windowssystem32user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->Office Details: <GenuineResults><MachineData><UGUID>{3CDC261C-ED3A-4B5B-B50A-28FB895ECFCC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3644980244-2618887543-1293805173</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>27013307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>5ACEDD9AA4CDD86</Val><Hash>L2Df29gjUVM+p48aJPwvxcOq1rk=</Hash><Pid>89409-707-2739876-65864</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium editionDescription: Windows Operating System - Windows(R) 7, OEM_SLP channelActivation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64Application ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 00359-00178-926-800095-02-1033-7600.0000-1552010Installation ID: 017644161722370496791924827731271805614844359151704581Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340Partial Product Key: RMV82License Status: LicensedRemaining Windows rearm count: 4Trusted time: 1/21/2013 8:24:25 PM
Windows Activation Technologies-->HrOffline: 0x8004FE21HrOnline: N/AHealthStatus: 0x000000000001EFF0Event Time Stamp: 1:21:2013 19:31ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:Tampered File: %systemroot%system32sppobjs.dllTampered File: %systemroot%system32sppc.dll|sppc.dll.muiTampered File: %systemroot%system32sppcext.dll|sppcext.dll.muiTampered File: %systemroot%system32sppwinob.dllTampered File: %systemroot%system32slc.dll|slc.dll.muiTampered File: %systemroot%system32slcext.dll|slcext.dll.muiTampered File: %systemroot%system32sppuinotify.dll|sppuinotify.dll.muiTampered File: %systemroot%system32slui.exe|slui.exe.mui|COM RegistrationTampered File: %systemroot%system32sppcomapi.dll|sppcomapi.dll.muiTampered File: %systemroot%system32sppcommdlg.dll|sppcommdlg.dll.muiTampered File: %systemroot%system32sppsvc.exe|sppsvc.exe.muiTampered File: %systemroot%system32driversspsys.sys
HWID Data-->HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAonas64hAgsCYJ7oYYj1Ctw5H5jGUEkbK
OEM Activation 1.0 Data-->N/A
OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 022610 APIC1622 FACP 022610 FACP1622 HPET 022610 OEMHPET MCFG 022610 OEMMCFG SLIC DELL ECS OEMB 022610 OEMB1622 GSCI 022610 GMCHSCI SSDT DpgPmm CpuPm
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