Third Party Software Installation Hangs - XP Pro SP2

  • Thread starter Thread starter Tony
  • Start date Start date
T

Tony

Seasons Greetings and apologies for the lengthy post.

I'm experiencing problems installing Sony Ericsson's (SE) PC Suite (for
K800i) onto my desktop PC. The installation seems to get as far as ~80%
(looking at the download bars) and then just hangs. I've also tried
downloading and intsalling the program from the SE website but this also
failed to install.

I have XP Pro SP2 on my desktop PC and disabled both Norton 360 and
Spysweeper programs before attempting to install.

Searching the Net I see that quite a few folks have had problems with this
software but none of the problems seemed to match mine - hence this post.
Tech support at SE suggested uninstalling Windows Installer and installing
latest versions of:

Microsoft Windows Installer
Microsoft .NET framework and
Microsoft Visual C++ visual

My versions apppear to up to date i.e. the latest versions. I had a look at
the KB for "Windows Installer" (Article ID:555175) and ensured that it is
"registered" and that it is not "disabled"

Would it do any harm to uninstall and reinstall the above?

Thanks

Tony
 
"Tony" <Tony@discussions.microsoft.com> wrote in message
news:43E553D8-33E4-4871-A930-34C14ECC7135@microsoft.com...
> Seasons Greetings and apologies for the lengthy post.
>
> I'm experiencing problems installing Sony Ericsson's (SE) PC Suite (for
> K800i) onto my desktop PC. The installation seems to get as far as ~80%
> (looking at the download bars) and then just hangs. I've also tried
> downloading and intsalling the program from the SE website but this also
> failed to install.
>
> I have XP Pro SP2 on my desktop PC and disabled both Norton 360 and
> Spysweeper programs before attempting to install.
>
> Searching the Net I see that quite a few folks have had problems with this
> software but none of the problems seemed to match mine - hence this post.
> Tech support at SE suggested uninstalling Windows Installer and installing
> latest versions of:
>
> Microsoft Windows Installer
> Microsoft .NET framework and
> Microsoft Visual C++ visual
>
> My versions apppear to up to date i.e. the latest versions. I had a look
> at
> the KB for "Windows Installer" (Article ID:555175) and ensured that it is
> "registered" and that it is not "disabled"
>
> Would it do any harm to uninstall and reinstall the above?
>
> Thanks
>
> Tony

No, it won't do any harm. Create a Restore Point before you start.
 
Thanks for the prompt advice. I'll create a restore point before
uninstalling and reinstalling the programs.

Thanks

Tony
 
Hi Pegasus

Thanks for the prompt response the other day. I uninstalled Windows
Installer and reinstalled again and downloaded the latest versions of .NET
Framework and MS Visual C++ without any problems. I was worried that if I
unsinstalled the Windows Installer that I might have had problems
reinstalling!! - Thanks for the hand hold.

Unfortunately my third party software (Sony Ericsson's PC Suite) still hangs
- like a monkey. I've just dropped their Tech Support an e-mail to see if
they have any further advice or suggestions.

Once again thanks for your help and advice.

Cheers

Tony
 
"Tony" <Tony@discussions.microsoft.com> wrote in message
news:EC6F45F6-C11F-476B-8A48-E5632C6A11B0@microsoft.com...
> Hi Pegasus
>
> Thanks for the prompt response the other day. I uninstalled Windows
> Installer and reinstalled again and downloaded the latest versions of .NET
> Framework and MS Visual C++ without any problems. I was worried that if I
> unsinstalled the Windows Installer that I might have had problems
> reinstalling!! - Thanks for the hand hold.
>
> Unfortunately my third party software (Sony Ericsson's PC Suite) still
> hangs
> - like a monkey. I've just dropped their Tech Support an e-mail to see if
> they have any further advice or suggestions.
>
> Once again thanks for your help and advice.
>
> Cheers
>
> Tony

Thanks for the feedback. I think it is now really up to the Sony
HelpDesk to resolve this problem.
 
Back
Top