"The page failed to load"

  • Thread starter Thread starter Russ
  • Start date Start date
R

Russ

Legitimate copy of Win Vista Ultimate SP1, all updates through last week ...

When I attempt to open Windows Update, I get an error message "The page
failed to load".
 
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Russ wrote:
> Legitimate copy of Win Vista Ultimate SP1, all updates through last week
> ...
>
> When I attempt to open Windows Update, I get an error message "The page
> failed to load".
 
Problem solved.

Evidently it was caused by the installation of "Xerobank Browser" version
2.0.0.14a. This application is a version of the Firefox Browser based on
Tor, and allows anonymous browsing. I installed it, not because I needed it,
but I was curious as to how it worked. After a trial run, I left it
installed and then, realizing it was Update Tuesday, attempted to check for
updates that may have been added today. That is when I got the "The page
failed to load".

Another person tried to help me and mentioned the Hosts file. This made me
think of the internet, which took me back to the Xerobank installation. I
uninstalled it and tried Win Update. Still no page. I then rebooted and
tried Win Update again. I got it and found that there was a new version of
Windows Defender.

All, again, is allright with the world and Windows Update will update (when
I want it to do so).

But beware of Xerobank Browser. I don't think the software is malicious, but
they've got a bad bug.

Russ
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:OBatypdxIHA.4876@TK2MSFTNGP02.phx.gbl...
> PS: See http://support.microsoft.com/kb/822798
> PA Bear [MS MVP] wrote:
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>>
>> Russ wrote:
>>> Legitimate copy of Win Vista Ultimate SP1, all updates through last week
>>> ...
>>>
>>> When I attempt to open Windows Update, I get an error message "The page
>>> failed to load".
 
Just so you guys and gals understand what just happened, I sent the first
message through my computer (Russ) and the second (and this one) through my
wife's laptop. That is why one was sent from "Russ" and the other from
"Cathie".

Russ


"Cathie" <c.coovernospam@verizon.net> wrote in message
news:OvnamQexIHA.4772@TK2MSFTNGP03.phx.gbl...
> Problem solved.
>
> Evidently it was caused by the installation of "Xerobank Browser" version
> 2.0.0.14a. This application is a version of the Firefox Browser based on
> Tor, and allows anonymous browsing. I installed it, not because I needed
> it, but I was curious as to how it worked. After a trial run, I left it
> installed and then, realizing it was Update Tuesday, attempted to check
> for updates that may have been added today. That is when I got the "The
> page failed to load".
>
> Another person tried to help me and mentioned the Hosts file. This made me
> think of the internet, which took me back to the Xerobank installation. I
> uninstalled it and tried Win Update. Still no page. I then rebooted and
> tried Win Update again. I got it and found that there was a new version of
> Windows Defender.
>
> All, again, is allright with the world and Windows Update will update
> (when I want it to do so).
>
> But beware of Xerobank Browser. I don't think the software is malicious,
> but they've got a bad bug.
>
> Russ
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:OBatypdxIHA.4876@TK2MSFTNGP02.phx.gbl...
>> PS: See http://support.microsoft.com/kb/822798
>> PA Bear [MS MVP] wrote:
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>>
>>>
>>> Russ wrote:
>>>> Legitimate copy of Win Vista Ultimate SP1, all updates through last
>>>> week
>>>> ...
>>>>
>>>> When I attempt to open Windows Update, I get an error message "The page
>>>> failed to load".
>
 
Thanks for your feedback, Russ. Making IE the default browser may have
resolved the problem, too.

Cathie wrote:
> Just so you guys and gals understand what just happened, I sent the first
> message through my computer (Russ) and the second (and this one) through
> my
> wife's laptop. That is why one was sent from "Russ" and the other from
> "Cathie".
>
> Russ
>
>
> "Cathie" <c.coovernospam@verizon.net> wrote in message
> news:OvnamQexIHA.4772@TK2MSFTNGP03.phx.gbl...
>> Problem solved.
>>
>> Evidently it was caused by the installation of "Xerobank Browser" version
>> 2.0.0.14a. This application is a version of the Firefox Browser based on
>> Tor, and allows anonymous browsing. I installed it, not because I needed
>> it, but I was curious as to how it worked. After a trial run, I left it
>> installed and then, realizing it was Update Tuesday, attempted to check
>> for updates that may have been added today. That is when I got the "The
>> page failed to load".
>>
>> Another person tried to help me and mentioned the Hosts file. This made
>> me
>> think of the internet, which took me back to the Xerobank installation. I
>> uninstalled it and tried Win Update. Still no page. I then rebooted and
>> tried Win Update again. I got it and found that there was a new version
>> of
>> Windows Defender.
>>
>> All, again, is allright with the world and Windows Update will update
>> (when I want it to do so).
>>
>> But beware of Xerobank Browser. I don't think the software is malicious,
>> but they've got a bad bug.
>>
>> Russ
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:OBatypdxIHA.4876@TK2MSFTNGP02.phx.gbl...
>>> PS: See http://support.microsoft.com/kb/822798
>>> PA Bear [MS MVP] wrote:
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>>
>>>> Russ wrote:
>>>>> Legitimate copy of Win Vista Ultimate SP1, all updates through last
>>>>> week
>>>>> ...
>>>>>
>>>>> When I attempt to open Windows Update, I get an error message "The
>>>>> page
>>>>> failed to load".
 
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