>>>> The Outlook freezes sometimes but the internet hangs everytime I go to
>>>> ancestry.com and view images of the census records. I get an error
>>>> message "not responding". Usually ccsvrhst is having trouble closing.
Assuming that's CCSVCHST, are you aware that it's a Norton 360 file &
Service?
[ cf.
http://www.google.com/search?hl=en&rls=com.microsoft:en-US&q=ccsvchst+++leak ]
> As part of this I spent yesterday trying to fix the problem. I have fixed
> it although it is only a temporary fix. That is if I disable Norton and
> reset the internet options (in the advanced tab). Start ancestry.com, I
> can
> download the ancestry.com enhanced image viewer then reinstate Norton as
> my
> protect and phlishing protection and it will work until I turn off my
> machine.
All this suggests that your install of Norton 360 is the source of the
problems, BB, not OL, IE or Windows.
>>> I have had a Norton product on my machine since 1991 when I got my
>>> first computer.
Did you upgrade to Norton 360 from an earlier application (e.g., from NIS
2005)? If so, I've found that it's usually best to (1) uninstall the
current application, (2) run the Norton Removal Tool, and then (3) do a
fresh install of any new anti-virus application or security suite (including
Norton).
That being said, try the following:
1. After making certain you have a copy of your Product Key, uninstall
Norton 360 and LiveUpdate via Add/Remove Programs.
2. Make certain that the Windows Firewall is enabled!
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing reading email chatting) except #3 through #5 below until your new
anti-virus application has been installed and fully updated!
3. Norton applications are notorious for not uninstalling cleanly, so Run
this removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
4. Reboot and /immediately/ install Avira AntiVir* (free), or the 30-day
free trial version of, e.g., NOD32**, KAV7***
5. Manually update your new anti-virus application then run a full system
scan (preferably in Safe Mode).
6. Do your problems persist now?
[Don't forget to subscribe to your new AV app or uninstall it then reinstall
the Norton application before the free-trial period expires! Should you
decide to reinstall the Norton application, I recommend not installing any
Norton Add-ons for a while.]
*
http://www.free-av.com/
**
www.eset.com/download/index.php
***
http://usa.kaspersky.com/trials/home-users/anti-virus-7/
[While I admire your loyalty, 2008 Norton applications have no resemblance
to the applications Peter Norton wrote back in 1991. I wouldn't allow a
current Norton application in my house, let alone install it on one of my
machines.]
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
birdbrain wrote:
> Thanks,
>
> First I didn't know this was completely volunteer. I thought it was
> monitored by Microsoft personnel. From the MS MVP I assumed you were
> affliated with Microsoft.
>
> I'm certainly not a computer wiz as many on this help site must be but
> will
> try to follow the procedures you have recommended.
>
> As part of this I spent yesterday trying to fix the problem. I have fixed
> it although it is only a temporary fix. That is if I disable Norton and
> reset the internet options (in the advanced tab). Start ancestry.com, I
> can
> download the ancestry.com enhanced image viewer then reinstate Norton as
> my
> protect and phlishing protection and it will work until I turn off my
> machine. Then I have to go through the same thing. Really not
> accepatable
> since this was not a problem before April or May 08.
>
> Dare I say I think Microsoft may working or really maybe not working so as
> to leveage some pressure on Norton and others. Just a thought and as I
> say
> maybe not the best forum to voice it but this seems a very real possiblity
> as it works fine without Norton but add Norton and oh my it will not work.
>
>>> ...Are you employed by Microsoft to help people fix problem
>>> with Microsoft products?
>>
>> No, we're all volunteers here, including MS MVPs:
>> http://mvp.support.microsoft.com/gp/mvpexecsum
>>
>> The only thing I might suggest would be to start by running a /thorough/
>> check for hijackware, including posting your hijackthis log to an
>> appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine2.blogspot.com/
>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
>> It will help you to both identify and remove any hijackware/spyware with
>> assistance from an expert. **Post your log to
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://castlecops.com/forum67.html,
>> http://forums.subratam.org/index.php?showforum=7,
>> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
>> review
>> by an expert in such matters, not here.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> birdbrain wrote:
>>> Well, that's a lot of help. I was having these problems before I
>>> downloaded
>>> SP3. I have had a Norton product on my machine since 1991 when I got my
>>> first computer. Are you employed by Microsoft to help people fix
>>> problem
>>> with Microsoft products?
>>>
>>> I have a problem. Are you able to help or is it you won't?
>>>
<paste>
PA Bear [MS MVP] wrote:
> Upgrading to (WinXP?) SP3 with the machine in such a state was NOT a wise
> idea, especially with Norton 360 installed!...
>
> About Norton AntiVirus (SymProtect) & installing WinXP SP3
> http://windowssecrets.com/2008/05/29/02-Norton-software-conflicts-with-Windows-XP-SP3
> http://aumha.net/viewtopic.php?f=62&t=33522
> http://norton.lithium.com/norton/board/message?board.id=nis_feedback&message.id=1624#M1624
>
> I wouldn't know where to start to assist you, BB. Sorry.
</paste>
>>>
>>>> I have recently had frequent freezes in Outlook and IExplorer. I have
>>>> downloaded and installed SP3 no change. I have Norton 360 and even
>>>> went
>>>> to
>>>> them to get a PC Tune up in hopes of clearing the problem. I have no
>>>> viruses and the Norton has fixed everything possible. Nothing has
>>>> helped.
>>>>
>>>> The Outlook freezes sometimes but the internet hangs everytime I go to
>>>> ancestry.com and view images of the census records. I get an error
>>>> message
>>>> "not responding". Usually ccsvrhst is having trouble closing.
>>>>
>>>> It's getting where I can't bearly pickup my emails and searching the
>>>> internet is pretty iffy. Ancestry.com is "no way". These are about
>>>> 90%
>>>> of
>>>> computer use and I do my billing via Quickbooks (thankfully no problems
>>>> here) but concerned and frustrated by the problems.
>>>>
>>>> Can y'all help?
>>>> --
>>>> huntnpeckn