(Surface Pro 2) Cannot Complete Updates

  • Thread starter Thread starter JPeG1991
  • Start date Start date
J

JPeG1991

I recently started up my Surface Pro 2 for the first time in a while, and it began updating to what I assume was Windows 8.1. However, near the end, the updates failed and I now have the following message:


We couldn't complete the updates

Undoing changes

Don't turn off your computer


There are no error codes, and I'm assuming I've fallen to the same issue as most others seem to have had before. I cannot make a boot image, as my laptop is running windows 7, which makes it impossible for me to boot into recovery mode. And because I cannot access the desktop, I cannot restart/refresh.


I would appreciate any help, I love the product, and want to continue to use it.


Jordan

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