DD
It would help if you were to post a complete copy of the Stop Error
message.
Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.
Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.
An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.
If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.
Background information on Stop Error code:
http://msdn2.microsoft.com/en-us/library/ms797159.aspx
This occurs when Windows switches into kernel mode and a user-mode
subsystem, such as Winlogon or the Client Server Runtime Subsystem
(CSRSS), is compromised. Security can no longer be guaranteed. Because
Win XP can't run without Winlogon or CSRSS, this is one of the few
situations where the failure of a user-mode service can cause the system
to stop responding. This Stop message also can occur as a result of
malware infestation or when the computer is restarted after a system
administrator has modified permissions so that the SYSTEM account no
longer has adequate permissions to access system files and folders.
http://aumha.org/a/stop.htm
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
DD wrote:
> DD wrote:
>> Andrew E. wrote:
>>> That update is over 2 years old,if that was just installed,then
>>> where are the rest of the xp updates that should already be on the
>>> OS.Try booting to xp cd,recovery,in recovery type:Fixboot
>>> Type:CHKDSK C: /R When its thru,type:EXIT Let xp start.
>>>
>>> "DD" wrote:
>>>
>>>> I have successfully installed SP3 on two computers running XP Home
>>>> and with such confidence I offered to install it for my
>>>> granddaughter on her XP computer. Unfortunately I got the error
>>>> message "Stop: C000021a {fatal system error} status of oxc 000012f
>>>> (0x00000000 0x00000000)The system has been closed down" on a blue
>>>> screen, just after the Windows splash screen. After this, the
>>>> computer reboots and continues to do so time and time again.
>>>> I have found several references to this problem on the Internet
>>>> but mostly without the blue screen or, some with the blue screen
>>>> have been able to boot into safe mode but it does not work for me!
>>>> From my reading, it would appear to be due to windows update
>>>> 890859 which was installed just prior to installing SP3 but I
>>>> cannot get into the computer to delete this update...
>>>>
>>>> Any help would be much appreciated.
>>>>
>>>> DD
>>>>
>> Thanks for your suggestions, the reason the updates were so old
>> was because the computer has not been connected to the internet very
>> often and when it was, I don't think she would have known enough to
>> download and install the updates. The windows update yellow shield
>> was in the task tray when I first booted it up. I installed those
>> that were already on the computer and then went into windows updates
>> to find if there were any more, the only one on offer was SP3 which
>> I downloaded and installed. It asked me to restart the computer and
>> that is where it all started.
>> I tried to boot it up with my own Win XP disc but all I got was a
>> series of multicoloured lines so I guess I am going to have to ask
>> for the original disk? [fingers crossed]. I will post my progress.
>>
>> Thanks again DD
>>
> I have tried the disc that came with the computer, an original Windows
> disk and it will not even boot up from that, it does not come up with
> the menu for installation etc. Any ideas?
>
> DD