Motorola is correct in this.
Unfortunate fact of modern broadband life is that the modem manufacturer
merely produces the hardware and neccesary drivers/firmwares, but leaves
the configuration part up to the ISP, as the ISP's working environment
can vary wildly depending on their business plans for this equipment.
As such, it may be possible the newer modems have had certain functions
disabled by your ISP either as a part of some new management policy,
software issue, update, or otherwise.
Another unfortunate fact is as you say, most ISPs are clueless
The tech that is coming to your home to investigate your issue will
likely have a better marble collection up in the ol' attic, as the
'field' techs are usually the only ones who truly know their ISP's
hardware.
I wish you good luck. Please post back with your results.
"DB" <x@x.com> wrote in news:13gceep4q22c303@corp.supernews.com:
> I got the same advice from Motorola.
>
> Motorola: "The ISP can enable or disable any features on anything that
> is connected to their equipment. They do this remotely through what is
> called 'firmware' which is basically software or programming loaded
> onto the modem itself. The ISP can send this information to the modem
> directly through the cable line itself. The equipment used to do this
> is very specialized."
>
> Unfortunately my cable company (so far) appears clueless. I have a
> tech coming out next week. I'm going to force them to deal with it.
> Somebody has to know something.
>
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