Sophos Antivirus- "could not contact server"

  • Thread starter Thread starter fme008 via WindowsKB.com
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fme008 via WindowsKB.com

hi, recently i installed Sophos antivirus and everything worked fine, but
recently i see the Sopho's icon in the notification tray with a red "X" mark
on it, i clicked "update now" but all i see is the message "could not contact
server," could anyone help me enable or fix the problem, also i cannot open
the antivirus anymore. I have this installed on my Windows XP and Vista and
they both have this problem.

--
Message posted via WindowsKB.com
http://www.windowskb.com/Uwe/Forums.aspx/windows-virus/200803/1
 
fme008 via WindowsKB.com wrote:

> hi, recently i installed Sophos antivirus and everything worked fine, but
> recently i see the Sopho's icon in the notification tray with a red "X"
> mark on it, i clicked "update now" but all i see is the message "could not
> contact server," could anyone help me enable or fix the problem, also i
> cannot open the antivirus anymore. I have this installed on my Windows XP
> and Vista and they both have this problem.
>

Since the problem occurs on two computers running different Windows
operating systems, your first step is to contact Sophos tech support.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
 
fme008 via WindowsKB.com wrote:
> hi, recently i installed Sophos antivirus and everything worked fine,
> but recently i see the Sopho's icon in the notification tray with a
> red "X" mark on it, i clicked "update now" but all i see is the
> message "could not contact server," could anyone help me enable or
> fix the problem, also i cannot open the antivirus anymore. I have
> this installed on my Windows XP and Vista and they both have this
> problem.

Right click on the Sophos icon on the task bar and select "Configure
Updating". The documentation that came with Sophos should tell you what the
server settings should be.
 
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