Windows NT slow logoff with redirected printers

  • Thread starter Thread starter Roy
  • Start date Start date
R

Roy

Hi,

one of our clients is experiencing this problem,
i did get the hotfix to resolve this problem
however when trying to install it the installer says that the sp level is
higher
and it stops
Can I assume that the latest winsrv.dll also has the fix for this problem or
should i install this dll manually?

the server is running win2k3 std sp2

tia

Roy
 
Since you don't mention which hotfix you received, it's impossible
to say for sure.
But my guess is that you received the following hotfix:

828326 - It takes longer than you expect to log off from a Terminal
Services session in Windows 2000 or Windows Server 2003
http://support.microsoft.com/?kbid=828326

The version and date of the winsrv.dll are
5.2.3790.146, 31-Mar-2004

That's much older than the same dll in SP2. You can compare the
versions on your own system.
So you should *not* install the file manually!
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*

=?Utf-8?B?Um95?= <Roy@discussions.microsoft.com> wrote on 24 aug
2007:

> Hi,
>
> one of our clients is experiencing this problem,
> i did get the hotfix to resolve this problem
> however when trying to install it the installer says that the sp
> level is higher
> and it stops
> Can I assume that the latest winsrv.dll also has the fix for
> this problem or should i install this dll manually?
>
> the server is running win2k3 std sp2
>
> tia
>
> Roy
 
thank you for your reply

that was the hotfix i received from MS

how can i figure out what is causing this now then?




"Vera Noest [MVP]" wrote:

> Since you don't mention which hotfix you received, it's impossible
> to say for sure.
> But my guess is that you received the following hotfix:
>
> 828326 - It takes longer than you expect to log off from a Terminal
> Services session in Windows 2000 or Windows Server 2003
> http://support.microsoft.com/?kbid=828326
>
> The version and date of the winsrv.dll are
> 5.2.3790.146, 31-Mar-2004
>
> That's much older than the same dll in SP2. You can compare the
> versions on your own system.
> So you should *not* install the file manually!
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> *----------- Please reply in newsgroup -------------*
>
> =?Utf-8?B?Um95?= <Roy@discussions.microsoft.com> wrote on 24 aug
> 2007:
>
> > Hi,
> >
> > one of our clients is experiencing this problem,
> > i did get the hotfix to resolve this problem
> > however when trying to install it the installer says that the sp
> > level is higher
> > and it stops
> > Can I assume that the latest winsrv.dll also has the fix for
> > this problem or should i install this dll manually?
> >
> > the server is running win2k3 std sp2
> >
> > tia
> >
> > Roy
>
 
Now that you know that the problem *might* be totally unrelated to
redirected printers, you'll have to post the details of your
problem if you want more than educated guesses.

* how long does it take to logoff - seconds, minutes, hours?
* at which stage of the logoff process does this occur?
* any messages on screen, like "Windows is saving your profile"?
* does this happen to all users?
* does this happen always, or at random, or more frequently when
the server hasn't been rebooted for some time, or....?
* does this happen with local TS profiles, or roaming TS profiles,
or in both cases?
* while this happens, how does the TS behave to other existing
users? Can they continue working, or does the server "hang" for
them?
* any errors or warning in the EventLog when this occurs?
* have you checked in Task manager on the server which processes
are running in the user session when this happens?

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?Um95?= <Roy@discussions.microsoft.com> wrote on 24 aug
2007 in microsoft.public.windows.terminal_services:

> thank you for your reply
>
> that was the hotfix i received from MS
>
> how can i figure out what is causing this now then?
>
>
> "Vera Noest [MVP]" wrote:
>
>> Since you don't mention which hotfix you received, it's
>> impossible to say for sure.
>> But my guess is that you received the following hotfix:
>>
>> 828326 - It takes longer than you expect to log off from a
>> Terminal Services session in Windows 2000 or Windows Server
>> 2003
>> http://support.microsoft.com/?kbid=828326
>>
>> The version and date of the winsrv.dll are
>> 5.2.3790.146, 31-Mar-2004
>>
>> That's much older than the same dll in SP2. You can compare the
>> versions on your own system.
>> So you should *not* install the file manually!
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> *----------- Please reply in newsgroup -------------*
>>
>> =?Utf-8?B?Um95?= <Roy@discussions.microsoft.com> wrote on 24
>> aug 2007:
>>
>> > Hi,
>> >
>> > one of our clients is experiencing this problem,
>> > i did get the hotfix to resolve this problem
>> > however when trying to install it the installer says that the
>> > sp level is higher
>> > and it stops
>> > Can I assume that the latest winsrv.dll also has the fix for
>> > this problem or should i install this dll manually?
>> >
>> > the server is running win2k3 std sp2
>> >
>> > tia
>> >
>> > Roy
 
Just for completeness' sake: yes, SP2 should include that update.

Checking...

Interestingly neither SP1 nor SP2 for W2k3 include that hotfix. See:

http://support.microsoft.com/kb/914962
http://support.microsoft.com/kb/824721

That is rather unusual. It is normal, though, that a hotfix will not
replace newer files with older versions of the same files. And I must
agree with Vera: do not try to do that manually.

Helge

On 24 Aug., 14:01, "Vera Noest [MVP]" <Vera.No...@remove-
this.hem.utfors.se> wrote:
> Since you don't mention which hotfix you received, it's impossible
> to say for sure.
> But my guess is that you received the following hotfix:
>
> 828326 - It takes longer than you expect to log off from a Terminal
> Services session in Windows 2000 or Windows Server 2003http://support.microsoft.com/?kbid=828326
>
> The version and date of the winsrv.dll are
> 5.2.3790.146, 31-Mar-2004
>
> That's much older than the same dll in SP2. You can compare the
> versions on your own system.
> So you should *not* install the file manually!
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> *----------- Please reply in newsgroup -------------*
>
> =?Utf-8?B?Um95?= <R...@discussions.microsoft.com> wrote on 24 aug
> 2007:
>
> > Hi,
>
> > one of our clients is experiencing this problem,
> > i did get the hotfix to resolve this problem
> > however when trying to install it the installer says that the sp
> > level is higher
> > and it stops
> > Can I assume that the latest winsrv.dll also has the fix for
> > this problem or should i install this dll manually?
>
> > the server is running win2k3 std sp2
>
> > tia
>
> > Roy
 
Hi Helge,

Yes, I noticed that too.

Article
914962 - List of updates in Windows Server 2003 Service Pack 2
http://support.microsoft.com/?kbid=914962

has a confusing history. A couple of months ago, a separate article
with the same title was published, and it's content *differed*
slightly from the content in 914962. That second article has been
removed again, but 914962 still has omissions. I've reported it and
have asked for article 828326 to be added to the list in 914962.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

Helge Klein <Helge.Klein@googlemail.com> wrote on 24 aug 2007 in
microsoft.public.windows.terminal_services:

> Just for completeness' sake: yes, SP2 should include that
> update.
>
> Checking...
>
> Interestingly neither SP1 nor SP2 for W2k3 include that hotfix.
> See:
>
> http://support.microsoft.com/kb/914962
> http://support.microsoft.com/kb/824721
>
> That is rather unusual. It is normal, though, that a hotfix will
> not replace newer files with older versions of the same files.
> And I must agree with Vera: do not try to do that manually.
>
> Helge
>
> On 24 Aug., 14:01, "Vera Noest [MVP]" <Vera.No...@remove-
> this.hem.utfors.se> wrote:
>> Since you don't mention which hotfix you received, it's
>> impossible to say for sure.
>> But my guess is that you received the following hotfix:
>>
>> 828326 - It takes longer than you expect to log off from a
>> Terminal Services session in Windows 2000 or Windows Server
>> 2003http://support.microsoft.com/?kbid=828326
>>
>> The version and date of the winsrv.dll are
>> 5.2.3790.146, 31-Mar-2004
>>
>> That's much older than the same dll in SP2. You can compare the
>> versions on your own system.
>> So you should *not* install the file manually!
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> *----------- Please reply in newsgroup -------------*
>>
>> =?Utf-8?B?Um95?= <R...@discussions.microsoft.com> wrote on 24
>> aug 2007:
>>
>> > Hi,
>>
>> > one of our clients is experiencing this problem,
>> > i did get the hotfix to resolve this problem
>> > however when trying to install it the installer says that the
>> > sp level is higher
>> > and it stops
>> > Can I assume that the latest winsrv.dll also has the fix for
>> > this problem or should i install this dll manually?
>>
>> > the server is running win2k3 std sp2
>>
>> > tia
>>
>> > Roy
 
Thanks Vera, that is interesting to know. Nobody is perfect, not even
MS employees -)

Helge

On 24 Aug., 22:18, "Vera Noest [MVP]" <vera.no...@remove-
this.hem.utfors.se> wrote:
> Hi Helge,
>
> Yes, I noticed that too.
>
> Article
> 914962 - List of updates in Windows Server 2003 Service Pack 2http://support.microsoft.com/?kbid=914962
>
> has a confusing history. A couple of months ago, a separate article
> with the same title was published, and it's content *differed*
> slightly from the content in 914962. That second article has been
> removed again, but 914962 still has omissions. I've reported it and
> have asked for article 828326 to be added to the list in 914962.
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> Helge Klein <Helge.Kl...@googlemail.com> wrote on 24 aug 2007 in
> microsoft.public.windows.terminal_services:
>
> > Just for completeness' sake: yes, SP2 should include that
> > update.
>
> > Checking...
>
> > Interestingly neither SP1 nor SP2 for W2k3 include that hotfix.
> > See:
>
> >http://support.microsoft.com/kb/914962
> >http://support.microsoft.com/kb/824721
>
> > That is rather unusual. It is normal, though, that a hotfix will
> > not replace newer files with older versions of the same files.
> > And I must agree with Vera: do not try to do that manually.
>
> > Helge
>
> > On 24 Aug., 14:01, "Vera Noest [MVP]" <Vera.No...@remove-
> > this.hem.utfors.se> wrote:
> >> Since you don't mention which hotfix you received, it's
> >> impossible to say for sure.
> >> But my guess is that you received the following hotfix:
>
> >> 828326 - It takes longer than you expect to log off from a
> >> Terminal Services session in Windows 2000 or Windows Server
> >> 2003http://support.microsoft.com/?kbid=828326
>
> >> The version and date of the winsrv.dll are
> >> 5.2.3790.146, 31-Mar-2004
>
> >> That's much older than the same dll in SP2. You can compare the
> >> versions on your own system.
> >> So you should *not* install the file manually!
> >> _________________________________________________________
> >> Vera Noest
> >> MCSE, CCEA, Microsoft MVP - Terminal Server
> >> TS troubleshooting: http://ts.veranoest.net
> >> *----------- Please reply in newsgroup -------------*
>
> >> =?Utf-8?B?Um95?= <R...@discussions.microsoft.com> wrote on 24
> >> aug 2007:
>
> >> > Hi,
>
> >> > one of our clients is experiencing this problem,
> >> > i did get the hotfix to resolve this problem
> >> > however when trying to install it the installer says that the
> >> > sp level is higher
> >> > and it stops
> >> > Can I assume that the latest winsrv.dll also has the fix for
> >> > this problem or should i install this dll manually?
>
> >> > the server is running win2k3 std sp2
>
> >> > tia
>
> >> > Roy
 
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