C
ChuckP
SUBJECT: Major Slowdown in Upload Speed after using MS Vista-Help?
HERE IS MY SYSTEM CONFIGURATION:
-HP Pavilion Slimline s3100y PC
-Genuine Windows Vista Home Premium (32-bit)
- Intel Core 2 Duo processor E4500 (2.2GHz)
- 2GB DDR2-667MHz dual channel SDRAM (2x1024)
- 256MB NVIDIA GeForce 8400GS, DVI-I, HDMI
-NETWORK ADAPTER: Intel PRO/100VE
- 400GB 7200 rpm SATA 3Gb/s hard drive
- 16X DVD+/-R/RW SuperMulti drive
- 15-in-1 memory card reader, USB, headphone port
- Integrated 7.1 channel sound w/front audio ports
- HP wireless keyboard and HP wireless optical mouse
No outside vendor Firewalls-only the built in MS one
AVG Anti Virus (Free Editon) installed
CABLE INFO:
Cox HSI Premier Service 12down/1up
Direct-No Router
Modem to Computer connection: Ethernet Cable
Modem:
AMBIT U10C018
Cable RF MAC Addy: 00197E3C4E18
HERE IS MY PROBLEM:
When I first start up MS Vista I get speeds of about 15Mbps Down/1Mbps Up
with Ping times in the 20-30ms range.
After a few mins I notice things starting to slow down and taking longer to
load. Clearly, running Vista is killing my Broadband Connection speeds...but
WHY?
I run another speed test from Speedtest.net and find that I have dropped to
about 10Mbps Down/100kbps Up and my Ping times have gone up to over 300ms!!
I can then shut down Vista and when I start it back up...I am back down to
what I should have in the 15/1 25ms range?
I had two techs out from Cox and they basicially said "This is a
hardware/software problem...all of your readings on our test equipment are
just fine...your signal strength is excellent..When we unplug the Ethernet
Cable to your computer, our ping times are excellent and when we plug it
back in, they go way up" They also replaced the Modem to no effect.
The suggested that I contact Customer Support at HP...I did so and explained
the problem only to have the Tech Support person tell me that "You have a
Cable problem, not a hardware problem...call your ISP"!!!
I tried to contact MS Vista Support, but they wanted $59 a question!
Then I found this excellent Forum.
Can anyone help me....it is SO frustrating to have an Expensive ($56.95/mo)
superfast connection capable of such high speeds (I saw over 25kb/s Download
speed once!) dragged down like this and not be able to determine why or what
to do to correct the problem!
Here are three representative tests done on Speedtest.net: The first right
after I started up Vista, the second after it had been running for 13mins
(Note the tremendous drop in especially the Upload speed and the very sharp
increase in Ping time in ms) and the third after shutting down Vista and
starting it up again (Note that theUpload speed is now back up and the ping
times are back down)
If the above 3 test results don't properly show in this forum, here are two
URLs that show the speed readings right after booting up Vista and then
after running it for a while:
http://www.speedtest.net/result/186484236.png
http://www.speedtest.net/result/186488007.png
So far I have done the following to try and fix this BUG:
1. Disabled "Autotune" in the "Command Prompt"
2. Turned off the MS Windows "Phishing Filter"
3. Ran full AVG Virus Scan with negative results
I read about but have not been able to do the following that apparently
worked for others:
1. Tried to "Rollback my Network Adapter" but the "Rollback" option is
grayed out and there are no "Updates"
2. Disable IPv6 (Don't feel comfortable trying this as I don't feel
competent to do so)
My next step is to drop $100 and call out "MAKE IT WORK" to see if they know
how to correct this intolerable situation.
I am hoping someone here will help me so I can cancel the MIW tech house
call!
Sincerely,
Charles I. Proche
HERE IS MY SYSTEM CONFIGURATION:
-HP Pavilion Slimline s3100y PC
-Genuine Windows Vista Home Premium (32-bit)
- Intel Core 2 Duo processor E4500 (2.2GHz)
- 2GB DDR2-667MHz dual channel SDRAM (2x1024)
- 256MB NVIDIA GeForce 8400GS, DVI-I, HDMI
-NETWORK ADAPTER: Intel PRO/100VE
- 400GB 7200 rpm SATA 3Gb/s hard drive
- 16X DVD+/-R/RW SuperMulti drive
- 15-in-1 memory card reader, USB, headphone port
- Integrated 7.1 channel sound w/front audio ports
- HP wireless keyboard and HP wireless optical mouse
No outside vendor Firewalls-only the built in MS one
AVG Anti Virus (Free Editon) installed
CABLE INFO:
Cox HSI Premier Service 12down/1up
Direct-No Router
Modem to Computer connection: Ethernet Cable
Modem:
AMBIT U10C018
Cable RF MAC Addy: 00197E3C4E18
HERE IS MY PROBLEM:
When I first start up MS Vista I get speeds of about 15Mbps Down/1Mbps Up
with Ping times in the 20-30ms range.
After a few mins I notice things starting to slow down and taking longer to
load. Clearly, running Vista is killing my Broadband Connection speeds...but
WHY?
I run another speed test from Speedtest.net and find that I have dropped to
about 10Mbps Down/100kbps Up and my Ping times have gone up to over 300ms!!
I can then shut down Vista and when I start it back up...I am back down to
what I should have in the 15/1 25ms range?
I had two techs out from Cox and they basicially said "This is a
hardware/software problem...all of your readings on our test equipment are
just fine...your signal strength is excellent..When we unplug the Ethernet
Cable to your computer, our ping times are excellent and when we plug it
back in, they go way up" They also replaced the Modem to no effect.
The suggested that I contact Customer Support at HP...I did so and explained
the problem only to have the Tech Support person tell me that "You have a
Cable problem, not a hardware problem...call your ISP"!!!
I tried to contact MS Vista Support, but they wanted $59 a question!
Then I found this excellent Forum.
Can anyone help me....it is SO frustrating to have an Expensive ($56.95/mo)
superfast connection capable of such high speeds (I saw over 25kb/s Download
speed once!) dragged down like this and not be able to determine why or what
to do to correct the problem!
Here are three representative tests done on Speedtest.net: The first right
after I started up Vista, the second after it had been running for 13mins
(Note the tremendous drop in especially the Upload speed and the very sharp
increase in Ping time in ms) and the third after shutting down Vista and
starting it up again (Note that theUpload speed is now back up and the ping
times are back down)
If the above 3 test results don't properly show in this forum, here are two
URLs that show the speed readings right after booting up Vista and then
after running it for a while:
http://www.speedtest.net/result/186484236.png
http://www.speedtest.net/result/186488007.png
So far I have done the following to try and fix this BUG:
1. Disabled "Autotune" in the "Command Prompt"
2. Turned off the MS Windows "Phishing Filter"
3. Ran full AVG Virus Scan with negative results
I read about but have not been able to do the following that apparently
worked for others:
1. Tried to "Rollback my Network Adapter" but the "Rollback" option is
grayed out and there are no "Updates"
2. Disable IPv6 (Don't feel comfortable trying this as I don't feel
competent to do so)
My next step is to drop $100 and call out "MAKE IT WORK" to see if they know
how to correct this intolerable situation.
I am hoping someone here will help me so I can cancel the MIW tech house
call!
Sincerely,
Charles I. Proche