I have already preformed those troubleshooting steps.
This is the set up:
Two Computer in a on a home network. One computer connected directly to the
Hughesnet (dirceway) modem via USB. This computer also has a NIC card that
is connected to local network that has a switch (no router). There is a
second computer connected network that accesses the internet via Microsoft’s
Internet Connection Sharing (ICS).
I can get to hotmail.com from the computer connected directly to Hughesnet
modem but can NOT LOG IN so the hotmail problem is on the computer connected
directly to the modem (no router).
A second issue is that all internet access is slow. The computer connected
directly to the modem is slow but useable. The second computer that uses ICS
is so slow it is unusable (websites time out). In trouble shooting the slow
issue I have taken a laptop and plugged it in where the second computer is
and receive the same results. I get good ping time response to the first
computer but anything outside the local network is very high ping time
response. From my office network I can ping google.com and receive about
36ms when I ping it from the home network I receive about 875ms response
time.
I have also taken the second computer to the office and put it on another
network and it is able to connect to Hotmail.com and MSMessenger and internet
access is normal.
Thank you for your help this is a complicated problem
--
Keivn
"thecreator" wrote:
> Hi Kevin,
>
> From home, can you log into Hotmail and Messenger? Do you have a Laptop
> computer, that you can use at home and make sure you can use Messenger and
> Hotmail at home? Then take it to work and without making any changes, test
> the connection.
>
> Is the Router involved with Hughesnet? Can you do a Factory Reset on
> that router, then log into the Router's settings to restore the Router's
> settings you were using, using a Wired Computer, to restore the settings for
> the Wireless Internet?
>
>
> --
> thecreator
>
> "Kevin" <coxtrans@hotmail.com.(donotspam)> wrote in message
> news:ABCC4F76-2A01-4EDF-9E5C-F771C6D9500B@microsoft.com...
> >I have a Comcast for my home internet that is how I have a Comcast account.
> > I just used the Comcast email account to test the system to see if it the
> > problem was a hotmail problem or an internet email problem.
> >
> > I am able to get to the log on screen for hotmail and put in my user name
> > and password but it will not let me long in.
> >
> > I have taken one of the computers from the location that I am having the
> > problem and put it on another network and I am able to long in the hotmail
> > and Messenger. I believe it is a Hughesnet (direcway) problem but I can
> > not
> > get any support from them. I was hopping to find someone on this forum
> > that
> > has run into a similar problem that could point me in the correct
> > direction.
> >
> >
> > --
> > Keivn
> >
> >
> > "thecreator" wrote:
> >
> >> Hi Kevin,
> >>
> >> Curious. How can you have a Comcast E-mail Web-mail Account without
> >> being a Customer?
> >>
> >> As for Hotmail, it changed, from Hotmail to Windows Live Hotmail.
> >>
> >> If you click this link : http://www.msn.com/
> >>
> >> It takes you to MSN. If you click Hotmail, it takes you to:
> >> http://login.live.com/login.srf?wa=...ly=http://mail.live.com/default.aspx&id=64855
> >>
> >> to sign in.
> >>
> >>
> >> --
> >> thecreator
> >>
> >>
> >> "Kevin" <coxtrans@hotmail.com.(donotspam)> wrote in message
> >> news:63CBC817-F205-4262-83B3-66DEF94D65DC@microsoft.com...
> >> > Sorry for the confusion. Internet connection is Hughesnet (direcway).
> >> > I
> >> > have an email account w/ Comcast that I used to test the system. I was
> >> > not
> >> > able to log in to hotmail so I used my Comcast webmail as a test and I
> >> > was
> >> > able to log in. Originally I thought it might be a https issue but I
> >> > was
> >> > able to log into a bank website.
> >> >
> >> > I have been struggling with this issue for a few months. When I first
> >> > started working on it I updated the MS Messanger so I think it is the
> >> > lastest
> >> > version, if not is it one version back so I don't think that is an
> >> > issue.
> >> > I
> >> > have tried to use it on three different computers on that network w/
> >> > out
> >> > successes.
> >> >
> >> > --
> >> > Keivn
> >> >
> >> >
> >> > "thecreator" wrote:
> >> >
> >> >> Hi Kevin,
> >> >>
> >> >> Not completely understanding you.
> >> >> Not long in, but it is login into Comcast.
> >> >>
> >> >> Is Comcast, your ramp onto the Super Highway (Internet) or is
> >> >> Hughesnet?
> >> >> What is Hughesnet?
> >> >>
> >> >> What version of Windows Messenger is installed?
> >> >> http://www.microsoft.com/downloads/...73-5f8c-4b9a-940f-9157a3b3d774&displayLang=en
> >> >>
> >> >> What version of Windows Live Messenger is installed?
> >> >> http://get.live.com/messenger/overview
> >> >>
> >> >>
> >> >> --
> >> >> thecreator
> >> >>
> >> >>
> >> >>
> >> >> "Kevin" <coxtrans@hotmail.com.(donotspam)> wrote in message
> >> >> news:8BCBAB37-ACAD-4BC6-8E3D-C45FA0D73440@microsoft.com...
> >> >> > Antivirus is and was up to date and runs a full scan every night on
> >> >> > both
> >> >> > computers. One computer is connected directly to the Hughesnet
> >> >> > hardware
> >> >> > via
> >> >> > usb and has a nic connected to a Lan. On the lan is another
> >> >> > computer
> >> >> > that
> >> >> > uses Internet Connection Sharing to access the internet. I am
> >> >> > experianceing
> >> >> > some issues on the computer connected directly to the Hughesnet like
> >> >> > I
> >> >> > can
> >> >> > go
> >> >> > to www.hotmail.com but I can't long in. I can go to Comcast and
> >> >> > long
> >> >> > into
> >> >> > my
> >> >> > webmail. I have tried to long on to MS Messanger to establish a
> >> >> > remote
> >> >> > control session but Messanger times out. When I run the
> >> >> > troubleshooting
> >> >> > wizard it tells me there is something wrong with the gateway. I
> >> >> > contacted
> >> >> > Hugesnet and was assured that the gateway was configured properly
> >> >> > because
> >> >> > I
> >> >> > could get to other internet sites.
> >> >> > --
> >> >> > Keivn
> >> >> >
> >> >> >
> >> >> > "thecreator" wrote:
> >> >> >
> >> >> >> Hi Kevin,
> >> >> >>
> >> >> >> Did you run an anti-virus scan? You have not mentioned any
> >> >> >> Router
> >> >> >> being
> >> >> >> used. Do you have a Router and have you reset the Router and
> >> >> >> restored
> >> >> >> its
> >> >> >> settings?
> >> >> >>
> >> >> >>
> >> >> >> --
> >> >> >> thecreator
> >> >> >>
> >> >> >> "Kevin" <coxtrans@hotmail.com.(donotspam)> wrote in message
> >> >> >> news:B7A8BBCA-CE63-4DB2-A11F-6E4391F8512A@microsoft.com...
> >> >> >> >I have been dealing with a few problems with a very slow computers
> >> >> >> >and
> >> >> >> > Hughesnet. I have two computers in a location that does not have
> >> >> >> > any
> >> >> >> > other
> >> >> >> > option than Hughesnet Satellite for "high speed" internet. The
> >> >> >> > computer
> >> >> >> > that
> >> >> >> > is connected to Hughesnet's equipment is slow accessing and using
> >> >> >> > the
> >> >> >> > internet but it is useable. The second computer accesses the
> >> >> >> > internet
> >> >> >> > via
> >> >> >> > Microsoft's internet connection sharing. Under most
> >> >> >> > circumstances
> >> >> >> > the
> >> >> >> > second
> >> >> >> > computer is so slow that it almost unseable. I have contacted
> >> >> >> > hugesnet
> >> >> >> > and
> >> >> >> > all I get for support is that they check the speed on the
> >> >> >> > computer
> >> >> >> > connected
> >> >> >> > to their equipment and determine that they get a certain amount
> >> >> >> > of
> >> >> >> > signal
> >> >> >> > and
> >> >> >> > have determined that it is working properly. As a last resort we
> >> >> >> > tried
> >> >> >> > to
> >> >> >> > Reset Internet Explorer Setting. The computer now will not
> >> >> >> > access
> >> >> >> > the
> >> >> >> > internet at all. When you launch IE7 it tries to get to
> >> >> >> > Microsoft's
> >> >> >> > IE7
> >> >> >> > set
> >> >> >> > up site but the computer is so slow that it times out and will
> >> >> >> > not
> >> >> >> > let
> >> >> >> > me
> >> >> >> > change the home page on anything else until it runs the one time
> >> >> >> > set
> >> >> >> > up.
> >> >> >> > --
> >> >> >> > Keivn
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>