security updates stopped

  • Thread starter Thread starter hjensen
  • Start date Start date
H

hjensen

On my home computer (not this one), I deleted a foreign language support and
since then it does not want to accept Microsoft security updates.

I went to the Microsoft problem solving page entitled: 'Cannot install some
updates'

http://support.microsoft.com/kb/822798#appliesto

The first method to try was as below

Method 1: Rename the Edb.log file
Rename the Edb.log file, and then try to install the program again. To
rename the Edb.log file, follow these steps: 1. Click Start, click Run, type
cmd in the Open box, and then OK.
2. At the command prompt, type the following command, and then press ENTER:
ren %systemroot%\system32\catroot2\Edb.log *.tst


when I typed in the required command above and it said it did not recognise
it.

I did not know what to do about that, so just ploughed through all the other
methods on that page none of which worked. Finally I did the 'repair'
re-install.

At the end of that, when I again tried to do an upgrade on the MS update
page, it told me that the set up was unable to load file
D:\i386\WINNTUPG\NETGRD.DLL.

I again did the repair reinstall and again it will not download MS updates.
This
time after it does the searching for the required updates it says:
it has encountered a problem and needs to close.

grateful for any advice please. thanks
 
Did you mean to post NETUPGRD.DLL instead of NETGRD.DLL ?
Was IE7 installed and NOT uninstalled prior to the Repair Installation ?

How to perform a repair installation of Windows XP if Internet Explorer
7 is installed
http://support.microsoft.com/kb/917964

To diagnose Windows Update issues open it's related log
Start > Run > type in

%windir%\windowsupdate.log
Click OK
Scroll down towards the bottom for the most recent entries:
How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

When you locate relevant error codes, post them to the Windows Update
newsgroup, along with the OS, the KB# of specific updates that won't
install, and the AV/security software that is installed:

news://msnews.microsoft.com/microsoft.public.windowsupdate


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


hjensen wrote:

> On my home computer (not this one), I deleted a foreign language support and
> since then it does not want to accept Microsoft security updates.
>
> I went to the Microsoft problem solving page entitled: 'Cannot install some
> updates'
>
> http://support.microsoft.com/kb/822798#appliesto
>
> The first method to try was as below
>
> Method 1: Rename the Edb.log file
> Rename the Edb.log file, and then try to install the program again. To
> rename the Edb.log file, follow these steps: 1. Click Start, click Run, type
> cmd in the Open box, and then OK.
> 2. At the command prompt, type the following command, and then press ENTER:
> ren %systemroot%\system32\catroot2\Edb.log *.tst
>
>
> when I typed in the required command above and it said it did not recognise
> it.
>
> I did not know what to do about that, so just ploughed through all the other
> methods on that page none of which worked. Finally I did the 'repair'
> re-install.
>
> At the end of that, when I again tried to do an upgrade on the MS update
> page, it told me that the set up was unable to load file
> D:\i386\WINNTUPG\NETGRD.DLL.
>
> I again did the repair reinstall and again it will not download MS updates.
> This
> time after it does the searching for the required updates it says:
> it has encountered a problem and needs to close.
>
> grateful for any advice please. thanks
>
>
>
>
>
>
>
>
>
>
 
"MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in message
news:OBNBwqZvHHA.484@TK2MSFTNGP06.phx.gbl...
> Did you mean to post NETUPGRD.DLL instead of NETGRD.DLL ?
> Was IE7 installed and NOT uninstalled prior to the Repair Installation ?
>
> How to perform a repair installation of Windows XP if Internet Explorer 7
> is installed
> http://support.microsoft.com/kb/917964
>
> To diagnose Windows Update issues open it's related log
> Start > Run > type in
>
> %windir%\windowsupdate.log
> Click OK
> Scroll down towards the bottom for the most recent entries:
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> When you locate relevant error codes, post them to the Windows Update
> newsgroup, along with the OS, the KB# of specific updates that won't
> install, and the AV/security software that is installed:
>
> news://msnews.microsoft.com/microsoft.public.windowsupdate
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
_________________________________________________________________________________
Many thanks for your advice. I'm a bit daunted by this procedure, since i
have IE 7
installed and have to use the 'recovery console'. Then find its advised for
only for use by people who know what they are doing!!

If I simply did a 'clean install' with the CD that came with my pc, would
this be sufficient to get me going again? thanks for any further guidance.

_____________________________________________________________________________________


> hjensen wrote:
>
>> On my home computer (not this one), I deleted a foreign language support
>> and
>> since then it does not want to accept Microsoft security updates.
>>
>> I went to the Microsoft problem solving page entitled: 'Cannot install
>> some
>> updates'
>>
>> http://support.microsoft.com/kb/822798#appliesto
>>
>> The first method to try was as below
>>
>> Method 1: Rename the Edb.log file
>> Rename the Edb.log file, and then try to install the program again. To
>> rename the Edb.log file, follow these steps: 1. Click Start, click Run,
>> type
>> cmd in the Open box, and then OK.
>> 2. At the command prompt, type the following command, and then press
>> ENTER:
>> ren %systemroot%\system32\catroot2\Edb.log *.tst
>>
>>
>> when I typed in the required command above and it said it did not
>> recognise
>> it.
>>
>> I did not know what to do about that, so just ploughed through all the
>> other
>> methods on that page none of which worked. Finally I did the 'repair'
>> re-install.
>>
>> At the end of that, when I again tried to do an upgrade on the MS update
>> page, it told me that the set up was unable to load file
>> D:\i386\WINNTUPG\NETGRD.DLL.
>>
>> I again did the repair reinstall and again it will not download MS
>> updates.
>> This
>> time after it does the searching for the required updates it says:
>> it has encountered a problem and needs to close.
>>
>> grateful for any advice please. thanks
>>
>>
>>
>>
>>
>>
>>
>>
>>
 
JWBH wrote:
> _________________________________________________________________________________
> Many thanks for your advice. I'm a bit daunted by this procedure, since i
> have IE 7
> installed and have to use the 'recovery console'. Then find its advised for
> only for use by people who know what they are doing!!
>
> If I simply did a 'clean install' with the CD that came with my pc, would
> this be sufficient to get me going again? thanks for any further guidance.
>
> _____________________________________________________________________________________
>
>

Can you uninstall IE7 from the Control Panel > Add/Remove Programs ?
Then run sfc /scannow to ensure that core system files are at their
correct version.
If not, nuke the puppy and start over.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
 
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