Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).
In other countries, see
http://support.microsoft.com/security > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.
For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
Wally3178 wrote:
> Hi Carey,
>
> I tried your recommendation but received an error "This package could not
> be
> opened. Verify that the package exists.........etc"
>
> I am using the latest Windows Installer, is it, perhaps, the wrong version
> for the package?
>
>> Download the KB928365 security update file directly from
>> http://www.microsoft.com/downloads/...78-8e1b-4c38-adfd-e8bc95ae548d&DisplayLang=en
>> and install it (NDP20-KB928365-X86.exe).
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows - Shell/User
>>
>> --------------------------------------------------------------------------------
>>
>> "Frank Martin" wrote:
>>
>> As usual the computer automatically downloads
>> security updates, but this time I get the
>> following message.
>>
>> "Security Update for Microsoft .NET
>> Framework, Version 2.0 (KB928365)"
>>
>> Why does this happen and how can I get around
>> it?
>>
>> Please help, Frank