Bob 1,
thanks for your latest. Scanner works great on my wife's computer, where I
have installed it for the present. I have sent email to Epson asking if they
have something (uninstaller?) to remove all traces of Epson from the com-
puter; no reply as of today. They kind of kicked me off after telling me the
problem was software related, same kind of response from BestBuy where
I bought the computer. I took out the 3 year extended warranty when I
bought it. I usually am able to figure out most of these things given enough
time, but this one has me stumped. I think I could add the information to
the registry, or edit it, it I knew what the entries should be. I tried
importing
the files from the registry on my wife's computer, that didn't work. No big
surprise since I know the configuration of her maching is not the same as
mine.
Thanks again for your efforts
"Bob I" wrote:
> Perfect! You got it removed. Comparing to the other machine is a good
> idea. I went nosing around at Epson but got called away before I located
> anything useful, If you are unsuccessful with your comparison, I will
> look again to see if they have some kind of uninstall tool.
>
> ozarkopa wrote:
> > Bob 1,
> > I'm not sure what the "tag line" seperator is. I hope I removed the right
> > thing.
> > Yes, in the device manager there is a yellow exclamation mark next to the
> > scanner entry. I have gone into the registry and removed everything that says
> > "Epson" (after uninstalling the program), emptied the Recycled folder, and
> > then reinstalled the software. No change. I'm going to check the registry on
> > my wife's computer and see what the entries are for Epson, then compare it
> > with mine. Thanks again for your reply
> >
> >
> > "Bob I" wrote:
> >
> >
> >>Please remove the tagline separator, as I have to edit as new to prevent
> >>losing previous quotes.
> >> As to the Scanner issue. Is there a "yellow exclaimation mark" on it
> >>in Device manager? You may try UNinstalling again, and then look in the
> >>registry for Entries that are related to "Epson Perfection" and remove them.
> >>
> >>
> >>Hi Bob 1,
> >>Thanks for your reply. I have always used the software buttons to perform a
> >>scan function, never a problem before this current one. Currently, the
> >>scanner
> >>Ready Lamp will blink brightly several times when power is applied, and then
> >>dim to the point it is barely visible. I have tried restoring to the last
> >>available
> >>restore point; no change in problem. what I haven't done that I just thought
> >>of is to start in the 'last settings that worked properly" as a boot-up
> >>choice. I
> >>could probably use the Recover disks, but really don't want to do that
> >>exvcept
> >>as a last resort. I can also install the scanner on my wife's computer,
> >>but it
> >>would be hard to find space to put it in her little computer cubby hole.
> >>
> >>I've got to believe there is a simple solution to this if I could find it.
> >>Also,
> >>the buttons on the scanner itself don't work either.
> >>
> >>EVERY other function, program, internet etc. on the computer work perfectly.
> >>Thanks again.
> >>--
> >>older but not wiser
> >>
> >>
> >>"Bob I" wrote:
> >>
> >>
> >>>Hi,
> >>>
> >>>Are you pressing a button on the scanner to initiate the scan or is it
> >>>from clicking on the scan new document button in the software. It sound
> >>>like the "uninstall info" that Epsons uninstaller provides is sort of
> >>>sketchy. Have you tried a system restore to just prior to this issue
> >>>cropping up?
> >>>
> >>>(Also when posting, if you are going to use a tag line seperator, don't
> >>>top post as you will cause all previous quoted messages to be lost if
> >>>someone replies)
> >>>
> >>>ozarkopa wrote:
> >>>
> >>>
> >>>>>I have used this scanner for about 2 years with no problems. Suddenly, with
> >>>>>no
> >>>>>apparent reason, when I now try to start a scan, the following message
> >>>>>pops up
> >>>>>in the properties section for the scanner:
> >>>>>"Windows cannot start this hardware device because its configuration
> >>>>>information
> >>>>>(in the registry) is incomplete or damaged. (Code 19)
> >>>>>Click Troubleshoot to start the troubleshooter for this device."
> >>>>>
> >>>>>I installed the scanner on another XP system and it worked fine.
> >>>>>
> >>>>>I talked to Epson tech support; no help there. They say to ask Microsoft.
> >>>>>
> >>>>>I have never asked for or received any tech support from Microsoft
> >>>>>for this computer since it was new, and I will not pay Microsoft for
> >>>>>help on this issue. they used to give a couple of free calls; now it looks
> >>>>>like you have to pay for email support.
> >>>>>
> >>>>>All help would be appreciated.
> >>>>
> >>>>
> >>>>PS: I guess I posted this in the wrong forum earlier. Still appreciated any
> >>>>help.
> >>>>
> >>>>
> >>>>>--
> >>>>>older but not wiser
> >>>>
> >>>>
> >>>>
> >>>
> >>
>
>