E
Eugene Spencer
If Software Distribution Service is preventing your computer from posting "restore points", simply don't download the updates until AFTER the restore point has been posted.
1. Open System Properties by clicking on "run" then typing sysdm.cpl then click ok
2. click "automatic update" tab
3. Select "Notify me but don't automatically install them"
4. Click "apply then OK
5. You will start getting a Nag down in RH corner.Let it Nag until you are ready to download the updates which will be after your restore point is posted
PA Bear [MS MVP] wrote:
That checkpoint only means that some updates were install via Automatic
13-Sep-08
That checkpoint only means that some updates were install via Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what updates
were installed on 10 Sept-08. These will be listed in Add/Remove Programs
(if Show Updates option is checked) and in the Update History section at
http://windowsupdate.microsoft.com.
Or you can...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin DTS-L.net
piecm wrote:
Previous Posts In This Thread:
On Saturday, September 13, 2008 5:01 PM
piec wrote:
Software Distribution Service 3
On Wed 10 Sep 09 software was automatically installed on my pc. The system
checkpoint is called 'Software Distribution Service 3'. Since then every time
a screen saver activates the pc hangs. It is also running very slow. I am
running Windows XP home edition. Not sure if I have provided enough
information here. Can anyone advise please?
On Saturday, September 13, 2008 5:24 PM
PA Bear [MS MVP] wrote:
That checkpoint only means that some updates were install via Automatic
That checkpoint only means that some updates were install via Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what updates
were installed on 10 Sept-08. These will be listed in Add/Remove Programs
(if Show Updates option is checked) and in the Update History section at
http://windowsupdate.microsoft.com.
Or you can...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin DTS-L.net
piecm wrote:
On Saturday, September 13, 2008 5:49 PM
piec wrote:
Thanks very much for replying. I've checked Add/Remove Programs.
Thanks very much for replying. I've checked Add/Remove Programs. Under
Windows XP Software Updates I can see that KB938464 was installed on that
day. If you need any more information than that I will have to provide it
tomorrow as I am in the uk. Thanks
"PA Bear [MS MVP]" wrote:
On Saturday, September 13, 2008 8:48 PM
PA Bear [MS MVP] wrote:
Chances are that a few other updates were all installed on 10 September (cf.
Chances are that a few other updates were all installed on 10 September (cf.
http://aumha.net/viewtopic.php?f=29&t=35913).
That being said, your best bet would be to open a free support incident.
NB: The support tech will need to know which updates were installed to be
able to help you. Check your Update History at Windows Update (which can be
accessed in Safe Mode with Networking, if need be).
--
~PA Bear
piecm wrote:
On Monday, September 15, 2008 8:01 AM
piec wrote:
Hi, I've tried raising free support incident.
Hi, I've tried raising free support incident. After 24 hrs I received a very
general response advising me to look in knowledgebase or visit newsgroups to
talk to MVP. So I've come full circle. Microsoft UK site directs me to my
manufacturer if my microsoft product came pre-installed, and I can't seem to
get free help from Dell. I also now have a bit more information.
I have found my Windows Update History which shows that KB890830 and
KB938464 were successfully installed on 10th Sept. I have tried to restore to
a checkpoint prior to that installation. This failed, saying it was not
possible. I now have a better understanding of the symptoms as well. It is
not that the PC hangs when the screensaver activates. It is that the PC runs
very very slowly when it is at a blue screen just prior to the screen which
allows users to log in. Therefore if we try to switch users or if we leave
for a while and get switched out we experience the problem. As I am unable to
restore prior to the checkpoint before this Windows Update was applied I do
not know how to get round this.
"PA Bear [MS MVP]" wrote:
On Monday, September 15, 2008 1:02 PM
MowGreen [MVP] wrote:
Please do this first.
Please do this first. Go to Start > Run > copy and paste the below into
the Open: line and then click OK or press Enter
%windir%\debug\mrt.log
Scroll to the bottom of the log for the most recent entry. Copy and
paste that entry into your reply, please.
EX:
Microsoft Windows Malicious Software Removal Tool v2.2, September 2008
Started On Tue Sep 09 11:18:46 2008
->Scan ERROR: resource process://pid:2628 (code 0x00000057 (87))
Results Summary:
----------------
No infection found.
Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Sep 09
11:20:31 2008
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
piecm wrote:
On Monday, September 15, 2008 1:15 PM
PA Bear [MS MVP] wrote:
Reply to Mow's post.
Reply to Mow's post.
Also:
=> Start | Run | (type) winver | OK => post the results.
=> What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
--
~PA Bear
piecm wrote:
On Wednesday, September 17, 2008 10:07 AM
piec wrote:
I have tracked this problem down to an upgrade of Zonealarm Security Suite
I have tracked this problem down to an upgrade of Zonealarm Security Suite
which I installed 2 days before receiving these Windows Updates.
Unfortunately I only noticed the symptoms the day after Windows updates so
assumed the connection. I became suspicious when I found no other references
to symptoms I am experiencing on this message board. Very sorry to have taken
up your time and thank you to PA Bear and Mow for helping.
"PA Bear [MS MVP]" wrote:
On Wednesday, September 17, 2008 1:21 PM
PA Bear [MS MVP] wrote:
What ZA application (e.
What ZA application (e.g, ZA Free ZA Pro ZA Security Suite) and
upgrade/update to this application are you referring to? Your answer might
assist others with the same problem.
piecm wrote:
On Wednesday, September 17, 2008 3:02 PM
piec wrote:
It was ZA Security Suite v 8.0.020.
It was ZA Security Suite v 8.0.020. There is a lot about it on ZA user forum
http://forum.zonelabs.org/zonelabs/board?board.id=inst
ZA recommend reverting to previous version (7.0.483) and waiting for a fix.
"PA Bear [MS MVP]" wrote:
On Wednesday, September 17, 2008 5:08 PM
PA Bear [MS MVP] wrote:
Re: Software Distribution Service 3
Thank you.
piecm wrote:
On Friday, September 26, 2008 3:52 AM
ItHelpGu wrote:
Ok i researched This pretty thoroughly and finally found what was happening
Ok i researched This pretty thoroughly and finally found what was happening
with the
Software Distribution Service 3.0
1st when the Microsoft Rep said it was not a microsoft issue he was Wrong.
This is a microsoft Software Distribution
Im sure in many cases it is related to various microsoft products that are
not part of the Core Automatic updates, so disabling or manually enabling
these will do nothing.
If you really want to find out exactly what update it is do what i did
Go to Run and copy this
%windir%\softwaredistribution\reportingevents.log
Then click ok
It will pull up a log of events. Now Go to Start / Accessories / System
Restore
Click through the dates until you find the last time that Software
Distribution Service 3.0 installed
Now cross reference that date and exact time with the log.
You will have to do quite a bit of scrolling.
I found out exactly what update was causing the Software Distribution
Service 3.0 to show up on my system restore logs.
It was WINDOWS DEFENDER adding new definitions to the spyware protection
It might be the same for you it might be different but its a sure fire way
to figure out exactly whats causing the SOFTWARE DISTRIBUTION SERVICE 3.0 to
auto update without your permission
And about the internet explorer or other internet connection acting up.
This is going to cause errors in bringing up pages etc because it usually
downloads around 2 am (for defender at least) check the system restore log to
find out what time yours is downloading. You may be able to change this in
the advanced settings feature of Defender or whatever program is causing
SOFTWARE DISTRIBUTION SERVICE 3.0 to run. If you happen to be on within an
hour or 2 from when it began downloading your going to have slow or NO
CONNECTIVITY.
Also for the impatient people or those who randomly tried to delete or turn
off updates, that is why you are getting an UNSTABLE Environment.
Hope this helps everyone. Can we get a Sticky on this so everyone with the
same question will get the CORRECT ANSWER.
"michele2007" wrote:
"PA Bear [MS MVP]" wrote:
On Friday, September 26, 2008 3:15 PM
PA Bear [MS MVP] wrote:
Please spare us the FUD.
Please spare us the FUD.
=> A Restore Point named 'Software Distribution Service 3' is created
anytime Automatic Updates (AU) installs an update.
=> Your WindowsUpdate.log will tell you what updates were installed.
How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093
=> Properly configured, AU will *not* download or install an update without
your permission. [1]
Automatic Updates in Vista
http://www.microsoft.com/windows/products/windowsvista/features/details/windowsupdate.mspx
Excellent tutorial:
http://www.bleepingcomputer.com/tutorials/tutorial140.html
How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/kb/306525
How to configure and use Automatic Updates in Win2K:
http://support.microsoft.com/kb/327850
=> Windows Defender will automatically update itself by default using AU.
If AU is configured properly, Defender updates will not download or install
without your permission.
=> Free support for any issue related to a security update is available to
all comers.
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin DTS-L.net
ItHelpGuy wrote:
On Friday, September 26, 2008 3:50 PM
PA Bear [MS MVP] wrote:
[Forgot the footnote!
[Forgot the footnote!]
PA Bear [MS MVP] wrote:
===================
[1] Except for the software that Windows uses to run AU cf.
http://blogs.technet.com/mu/archive/2008/07/03/upcoming-update-to-windows-update.aspx
Submitted via EggHeadCafe - Software Developer Portal of Choice
BizTalk: Incorporating conditional If / Else Functoid Logic in a map.
http://www.eggheadcafe.com/tutorial...0b-bba39e4bbcf0/biztalk-incorporating-co.aspx
1. Open System Properties by clicking on "run" then typing sysdm.cpl then click ok
2. click "automatic update" tab
3. Select "Notify me but don't automatically install them"
4. Click "apply then OK
5. You will start getting a Nag down in RH corner.Let it Nag until you are ready to download the updates which will be after your restore point is posted
PA Bear [MS MVP] wrote:
That checkpoint only means that some updates were install via Automatic
13-Sep-08
That checkpoint only means that some updates were install via Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what updates
were installed on 10 Sept-08. These will be listed in Add/Remove Programs
(if Show Updates option is checked) and in the Update History section at
http://windowsupdate.microsoft.com.
Or you can...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin DTS-L.net
piecm wrote:
Previous Posts In This Thread:
On Saturday, September 13, 2008 5:01 PM
piec wrote:
Software Distribution Service 3
On Wed 10 Sep 09 software was automatically installed on my pc. The system
checkpoint is called 'Software Distribution Service 3'. Since then every time
a screen saver activates the pc hangs. It is also running very slow. I am
running Windows XP home edition. Not sure if I have provided enough
information here. Can anyone advise please?
On Saturday, September 13, 2008 5:24 PM
PA Bear [MS MVP] wrote:
That checkpoint only means that some updates were install via Automatic
That checkpoint only means that some updates were install via Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what updates
were installed on 10 Sept-08. These will be listed in Add/Remove Programs
(if Show Updates option is checked) and in the Update History section at
http://windowsupdate.microsoft.com.
Or you can...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin DTS-L.net
piecm wrote:
On Saturday, September 13, 2008 5:49 PM
piec wrote:
Thanks very much for replying. I've checked Add/Remove Programs.
Thanks very much for replying. I've checked Add/Remove Programs. Under
Windows XP Software Updates I can see that KB938464 was installed on that
day. If you need any more information than that I will have to provide it
tomorrow as I am in the uk. Thanks
"PA Bear [MS MVP]" wrote:
On Saturday, September 13, 2008 8:48 PM
PA Bear [MS MVP] wrote:
Chances are that a few other updates were all installed on 10 September (cf.
Chances are that a few other updates were all installed on 10 September (cf.
http://aumha.net/viewtopic.php?f=29&t=35913).
That being said, your best bet would be to open a free support incident.
NB: The support tech will need to know which updates were installed to be
able to help you. Check your Update History at Windows Update (which can be
accessed in Safe Mode with Networking, if need be).
--
~PA Bear
piecm wrote:
On Monday, September 15, 2008 8:01 AM
piec wrote:
Hi, I've tried raising free support incident.
Hi, I've tried raising free support incident. After 24 hrs I received a very
general response advising me to look in knowledgebase or visit newsgroups to
talk to MVP. So I've come full circle. Microsoft UK site directs me to my
manufacturer if my microsoft product came pre-installed, and I can't seem to
get free help from Dell. I also now have a bit more information.
I have found my Windows Update History which shows that KB890830 and
KB938464 were successfully installed on 10th Sept. I have tried to restore to
a checkpoint prior to that installation. This failed, saying it was not
possible. I now have a better understanding of the symptoms as well. It is
not that the PC hangs when the screensaver activates. It is that the PC runs
very very slowly when it is at a blue screen just prior to the screen which
allows users to log in. Therefore if we try to switch users or if we leave
for a while and get switched out we experience the problem. As I am unable to
restore prior to the checkpoint before this Windows Update was applied I do
not know how to get round this.
"PA Bear [MS MVP]" wrote:
On Monday, September 15, 2008 1:02 PM
MowGreen [MVP] wrote:
Please do this first.
Please do this first. Go to Start > Run > copy and paste the below into
the Open: line and then click OK or press Enter
%windir%\debug\mrt.log
Scroll to the bottom of the log for the most recent entry. Copy and
paste that entry into your reply, please.
EX:
Microsoft Windows Malicious Software Removal Tool v2.2, September 2008
Started On Tue Sep 09 11:18:46 2008
->Scan ERROR: resource process://pid:2628 (code 0x00000057 (87))
Results Summary:
----------------
No infection found.
Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Sep 09
11:20:31 2008
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
piecm wrote:
On Monday, September 15, 2008 1:15 PM
PA Bear [MS MVP] wrote:
Reply to Mow's post.
Reply to Mow's post.
Also:
=> Start | Run | (type) winver | OK => post the results.
=> What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
--
~PA Bear
piecm wrote:
On Wednesday, September 17, 2008 10:07 AM
piec wrote:
I have tracked this problem down to an upgrade of Zonealarm Security Suite
I have tracked this problem down to an upgrade of Zonealarm Security Suite
which I installed 2 days before receiving these Windows Updates.
Unfortunately I only noticed the symptoms the day after Windows updates so
assumed the connection. I became suspicious when I found no other references
to symptoms I am experiencing on this message board. Very sorry to have taken
up your time and thank you to PA Bear and Mow for helping.
"PA Bear [MS MVP]" wrote:
On Wednesday, September 17, 2008 1:21 PM
PA Bear [MS MVP] wrote:
What ZA application (e.
What ZA application (e.g, ZA Free ZA Pro ZA Security Suite) and
upgrade/update to this application are you referring to? Your answer might
assist others with the same problem.
piecm wrote:
On Wednesday, September 17, 2008 3:02 PM
piec wrote:
It was ZA Security Suite v 8.0.020.
It was ZA Security Suite v 8.0.020. There is a lot about it on ZA user forum
http://forum.zonelabs.org/zonelabs/board?board.id=inst
ZA recommend reverting to previous version (7.0.483) and waiting for a fix.
"PA Bear [MS MVP]" wrote:
On Wednesday, September 17, 2008 5:08 PM
PA Bear [MS MVP] wrote:
Re: Software Distribution Service 3
Thank you.
piecm wrote:
On Friday, September 26, 2008 3:52 AM
ItHelpGu wrote:
Ok i researched This pretty thoroughly and finally found what was happening
Ok i researched This pretty thoroughly and finally found what was happening
with the
Software Distribution Service 3.0
1st when the Microsoft Rep said it was not a microsoft issue he was Wrong.
This is a microsoft Software Distribution
Im sure in many cases it is related to various microsoft products that are
not part of the Core Automatic updates, so disabling or manually enabling
these will do nothing.
If you really want to find out exactly what update it is do what i did
Go to Run and copy this
%windir%\softwaredistribution\reportingevents.log
Then click ok
It will pull up a log of events. Now Go to Start / Accessories / System
Restore
Click through the dates until you find the last time that Software
Distribution Service 3.0 installed
Now cross reference that date and exact time with the log.
You will have to do quite a bit of scrolling.
I found out exactly what update was causing the Software Distribution
Service 3.0 to show up on my system restore logs.
It was WINDOWS DEFENDER adding new definitions to the spyware protection
It might be the same for you it might be different but its a sure fire way
to figure out exactly whats causing the SOFTWARE DISTRIBUTION SERVICE 3.0 to
auto update without your permission
And about the internet explorer or other internet connection acting up.
This is going to cause errors in bringing up pages etc because it usually
downloads around 2 am (for defender at least) check the system restore log to
find out what time yours is downloading. You may be able to change this in
the advanced settings feature of Defender or whatever program is causing
SOFTWARE DISTRIBUTION SERVICE 3.0 to run. If you happen to be on within an
hour or 2 from when it began downloading your going to have slow or NO
CONNECTIVITY.
Also for the impatient people or those who randomly tried to delete or turn
off updates, that is why you are getting an UNSTABLE Environment.
Hope this helps everyone. Can we get a Sticky on this so everyone with the
same question will get the CORRECT ANSWER.
"michele2007" wrote:
"PA Bear [MS MVP]" wrote:
On Friday, September 26, 2008 3:15 PM
PA Bear [MS MVP] wrote:
Please spare us the FUD.
Please spare us the FUD.
=> A Restore Point named 'Software Distribution Service 3' is created
anytime Automatic Updates (AU) installs an update.
=> Your WindowsUpdate.log will tell you what updates were installed.
How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093
=> Properly configured, AU will *not* download or install an update without
your permission. [1]
Automatic Updates in Vista
http://www.microsoft.com/windows/products/windowsvista/features/details/windowsupdate.mspx
Excellent tutorial:
http://www.bleepingcomputer.com/tutorials/tutorial140.html
How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/kb/306525
How to configure and use Automatic Updates in Win2K:
http://support.microsoft.com/kb/327850
=> Windows Defender will automatically update itself by default using AU.
If AU is configured properly, Defender updates will not download or install
without your permission.
=> Free support for any issue related to a security update is available to
all comers.
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin DTS-L.net
ItHelpGuy wrote:
On Friday, September 26, 2008 3:50 PM
PA Bear [MS MVP] wrote:
[Forgot the footnote!
[Forgot the footnote!]
PA Bear [MS MVP] wrote:
===================
[1] Except for the software that Windows uses to run AU cf.
http://blogs.technet.com/mu/archive/2008/07/03/upcoming-update-to-windows-update.aspx
Submitted via EggHeadCafe - Software Developer Portal of Choice
BizTalk: Incorporating conditional If / Else Functoid Logic in a map.
http://www.eggheadcafe.com/tutorial...0b-bba39e4bbcf0/biztalk-incorporating-co.aspx
