Remove corrupted program

  • Thread starter Thread starter DRJET
  • Start date Start date
D

DRJET

I tried to remove Office 2007 Beta. Add/Remove says it is there ocupying
680MB. Remove option says it cannot find it. Says version number
12.0.4017.1006. Also says system corrupted, reload CD. I got this from
Microsoft web site, do not have a CD. I cannot install my new Office 2007
from CD since it says
already installed. Catch 22. Help!
 
Stick to your original thread, please, or post to one of the Office
newsgroups as previously suggested.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

DRJET wrote:
> I tried to remove Office 2007 Beta. Add/Remove says it is there ocupying
> 680MB. Remove option says it cannot find it. Says version number
> 12.0.4017.1006. Also says system corrupted, reload CD. I got this from
> Microsoft web site, do not have a CD. I cannot install my new Office 2007
> from CD since it says
> already installed. Catch 22. Help!
 
"PA Bear" wrote:

> Stick to your original thread, please, or post to one of the Office
> newsgroups as previously suggested.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> DRJET wrote:
> > I tried to remove Office 2007 Beta. Add/Remove says it is there ocupying
> > 680MB. Remove option says it cannot find it. Says version number
> > 12.0.4017.1006. Also says system corrupted, reload CD. I got this from
> > Microsoft web site, do not have a CD. I cannot install my new Office 2007
> > from CD since it says
> > already installed. Catch 22. Help!
>
>
I did also post in the original thread! But you told me to start another
one. Please answer my question somewhere!
 
Hi DRJET..dont think I can be of much help but only to say that Im
experiencing the same thing with MSN Windows Live Messenging...part of the
8.5 photo library failed to download..cant delete it...says fatal error in
downloading..tried the repair option..says I need the cd disc which ...I dont
have as it was downloaded...(MSN as usual..is picking their nose.).cant
download..cant delete..and cant get rid of the yellow shield saying I have
downloads waiting to be installed..

"DRJET" wrote:

> I tried to remove Office 2007 Beta. Add/Remove says it is there ocupying
> 680MB. Remove option says it cannot find it. Says version number
> 12.0.4017.1006. Also says system corrupted, reload CD. I got this from
> Microsoft web site, do not have a CD. I cannot install my new Office 2007
> from CD since it says
> already installed. Catch 22. Help!
 
"DRJET" <DRJET@discussions.microsoft.com> wrote in message
news:9C653826-692B-43C1-AD85-E86CAB8B176B@microsoft.com...
>I tried to remove Office 2007 Beta. Add/Remove says it is there ocupying
> 680MB. Remove option says it cannot find it. Says version number
> 12.0.4017.1006. Also says system corrupted, reload CD.

Please, if you can be clearer on "Also says system corrupted, reload CD."

When does this message occur, and is it referring to XP or to Office?

If it's to XP, you need to find that CD or the restore media. And you
need to back up your files first, if you haven't already done so.

HTH
-pk


> I got this from
> Microsoft web site, do not have a CD. I cannot install my new Office 2007
> from CD since it says
> already installed. Catch 22. Help!
 
"Patrick Keenan" wrote:

> "DRJET" <DRJET@discussions.microsoft.com> wrote in message
> news:9C653826-692B-43C1-AD85-E86CAB8B176B@microsoft.com...
> >I tried to remove Office 2007 Beta. Add/Remove says it is there ocupying
> > 680MB. Remove option says it cannot find it. Says version number
> > 12.0.4017.1006. Also says system corrupted, reload CD.
>
> Please, if you can be clearer on "Also says system corrupted, reload CD."
>
> When does this message occur, and is it referring to XP or to Office?
>
> If it's to XP, you need to find that CD or the restore media. And you
> need to back up your files first, if you haven't already done so.
>
> HTH
> -pk
>
>
> > I got this from
> > Microsoft web site, do not have a CD. I cannot install my new Office 2007
> > from CD since it says
> > already installed. Catch 22. Help!
>
>
>
Here are specifics. When I start the 2007 install CD, I get this message:
Setup is unable to proceed due to the following error(s):
The 2007 Microsoft Office system does not support upgrading from a
prerelease version of the 2007 Microsoft Office system. You must first
uninstall any prerelease versions of the 2007 Microsoft Office system
products and associated technologies.
Correct the issue(s) listed above and re-run setup.

When I select Add/Remove programs, the Professional Plus 2007 (Beta) is
listed as: Size 680.00MB Used Frequently. When I select Change, I get this
message:
This product installation has been corrupted. Run setup again from the CD,
DVD. or other original installation source.

I do not have an install CD, since this was installed directly from the
Microsoft internet site.

When I select Remove, I get this message:
Setup could not find any available products to install. Please contact your
system administrator.

This is my home system I do not have an administrator.

I suspect that there is some file that needs to be changed or removed. Do
you know how either the Install or Change/Remove programs detect an error?

Jim Turney
 
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