http://windows.microsoft.com/is-is/windows7/see-which-windows-updates-are-installed
http://windows.microsoft.com/en-in/windows7/remove-an-updateYou may try to install the update manually from the link:
Microsoft Download Center
http://www.microsoft.com/en-us/download/default.aspx
Method 2:Perform a clean boot and check if the issue is caused due to any third party software.How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7http://support.microsoft.com/kb/929135Note: After trouble shooting put the computer to start as usual by performing step 7 from the above Knowledge Base article.
Method 3:You may perform a system restore to the previous stage when the system was working fine and check.http://windows.microsoft.com/en-US/windows7/products/features/system-restore
Please let us know if you face any further issue with Windows. I would be glad to assist.
[URL="
Found this helpful 0
[URL="*** Email address is removed for privacy *** replied on
Thank you for your response. I went through all the suggestions you made and nothing. In following your suggestions I reviewed each update / install and its purpose from 2/1 through today. Only one had an obvious tie to remote desktop - KB2592687 - but that
wasn't installed on my machine until 2/25, several days after the loss of the accessories folder and specifically remote desktop (the other items in the accessories folder have also disappered such as the calculator). None of the updates had any reference
to accessories.
We made the 2/25 install in an effort to fix the issue but it did not fix the problem. I unistalled it today with no impact.
What else do you suggest? Loss of the remote desktop severely impacts my ability to do my job.
In closing - I have seen several web sites offering remote desktop downloads. None were Microsoft certified and most were off-shore sites. Needless to say I did attempt the downloads.
Hoping the next note is the charm!
John
View this thread
http://windows.microsoft.com/en-in/windows7/remove-an-updateYou may try to install the update manually from the link:
Microsoft Download Center
http://www.microsoft.com/en-us/download/default.aspx
Method 2:Perform a clean boot and check if the issue is caused due to any third party software.How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7http://support.microsoft.com/kb/929135Note: After trouble shooting put the computer to start as usual by performing step 7 from the above Knowledge Base article.
Method 3:You may perform a system restore to the previous stage when the system was working fine and check.http://windows.microsoft.com/en-US/windows7/products/features/system-restore
Please let us know if you face any further issue with Windows. I would be glad to assist.
[URL="
Found this helpful 0
[URL="*** Email address is removed for privacy *** replied on
Thank you for your response. I went through all the suggestions you made and nothing. In following your suggestions I reviewed each update / install and its purpose from 2/1 through today. Only one had an obvious tie to remote desktop - KB2592687 - but that
wasn't installed on my machine until 2/25, several days after the loss of the accessories folder and specifically remote desktop (the other items in the accessories folder have also disappered such as the calculator). None of the updates had any reference
to accessories.
We made the 2/25 install in an effort to fix the issue but it did not fix the problem. I unistalled it today with no impact.
What else do you suggest? Loss of the remote desktop severely impacts my ability to do my job.
In closing - I have seen several web sites offering remote desktop downloads. None were Microsoft certified and most were off-shore sites. Needless to say I did attempt the downloads.
Hoping the next note is the charm!
John
View this thread