Receiving I/O Error

  • Thread starter Thread starter davey1108
  • Start date Start date
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davey1108

Hello everyone - I need help!

I am trying to access some files (videos & photos) from a USB external hard
drive. However - when I try to open a few certain folders on the HD, It
freezes and eventually displays that the folder was not accessible and had an
I/O device error.
It has worked in the past and I have accessed these files many times in the
previous weeks/months. Is there something I can do?
I'm allowed to open numerous other files with no problems.
 
"davey1108" <davey1108@discussions.microsoft.com> wrote in message
news:826180CC-A0B7-47EA-9FDB-C199E9F4F6AB@microsoft.com...
> Hello everyone - I need help!
>
> I am trying to access some files (videos & photos) from a USB external
> hard
> drive. However - when I try to open a few certain folders on the HD, It
> freezes and eventually displays that the folder was not accessible and had
> an
> I/O device error.
> It has worked in the past and I have accessed these files many times in
> the
> previous weeks/months. Is there something I can do?
> I'm allowed to open numerous other files with no problems.

See what the Event Viewer reports.
 
On Sep 26, 7:52 am, davey1108 <davey1...@discussions.microsoft.com>
wrote:
> Hello everyone - I need help!
>
> I am trying to access some files (videos & photos) from a USB external hard
> drive. However - when I try to open a few certain folders on the HD, It
> freezes and eventually displays that the folder was not accessible and had an
> I/O device error.
> It has worked in the past and I have accessed these files many times in the
> previous weeks/months. Is there something I can do?
> I'm allowed to open numerous other files with no problems.

Sounds/looks like the hard drive may be failing. Hard drives are a
mecanical device and they do fail. You need to run the USB drive
manufacturer's diagnostics but after saving the files you can
eleswhere.
 
Where do I find the hard drive manufacturer's diagnostics?

"smlunatick" wrote:

> On Sep 26, 7:52 am, davey1108 <davey1...@discussions.microsoft.com>
> wrote:
> > Hello everyone - I need help!
> >
> > I am trying to access some files (videos & photos) from a USB external hard
> > drive. However - when I try to open a few certain folders on the HD, It
> > freezes and eventually displays that the folder was not accessible and had an
> > I/O device error.
> > It has worked in the past and I have accessed these files many times in the
> > previous weeks/months. Is there something I can do?
> > I'm allowed to open numerous other files with no problems.
>
> Sounds/looks like the hard drive may be failing. Hard drives are a
> mecanical device and they do fail. You need to run the USB drive
> manufacturer's diagnostics but after saving the files you can
> eleswhere.
>
>
 
"davey1108" <davey1108@discussions.microsoft.com> wrote in message
news:AAADD79F-889C-40EC-9E73-96673EACA6AF@microsoft.com...
> "See what the Event Viewer reports. "
>
>
> Sorry - I don't fully understand this reply.
>

If you don't understand such terms, click "Start / Help",
then search for Event Viewer. Right at the bottom there
is a nice menu item titled "Using Event Viewer".

There is a lot of help in Windows Help!
 
Click Start, Help and Support, look up Event Viewer. (It records error
messages)

davey1108 wrote:

> "See what the Event Viewer reports. "
>
>
> Sorry - I don't fully understand this reply.
>
 
At the web site they maintain. If its a Seagate drive, start at the
seagate web site, etc.

davey1108 wrote:

> Where do I find the hard drive manufacturer's diagnostics?
>
> "smlunatick" wrote:
>
>
>>On Sep 26, 7:52 am, davey1108 <davey1...@discussions.microsoft.com>
>>wrote:
>>
>>>Hello everyone - I need help!
>>>
>>>I am trying to access some files (videos & photos) from a USB external hard
>>>drive. However - when I try to open a few certain folders on the HD, It
>>>freezes and eventually displays that the folder was not accessible and had an
>>>I/O device error.
>>>It has worked in the past and I have accessed these files many times in the
>>>previous weeks/months. Is there something I can do?
>>>I'm allowed to open numerous other files with no problems.
>>
>>Sounds/looks like the hard drive may be failing. Hard drives are a
>>mecanical device and they do fail. You need to run the USB drive
>>manufacturer's diagnostics but after saving the files you can
>>eleswhere.
>>
>>
 
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