R
Robersabel
Attempted to correct problem not able to access update page to no avail. I
receive the following: "Network policy settings prevent you from using this
website to get updates for your computer."
Also receive an error message: "Persistence module has encountered a
problem and needs to close."
"Peter Foldes" wrote:
> From TaurArian [MS-MVP]
>
> <snip)
>
> If you have a Wireless Router:-
> In the security tab, make sure you aren't blocking AcitveX.
>
> Possible reasons for the error :-
> 1. Internet Explorer temporary files corrupted.
> 2. Background Intelligent and Event Log service not started
> 3. SoftwareDistribution folder has become corrupted
> 4. You may need to re-registered some dlls files
> 5. You may need to add Windows Update to the Trusted Sites Zone:
> 6. Spyware.
> 7. Third party programs running in background.
> 8. ActiveX controls corrupted
>
> Suggestion 1:-
> Clearing Temporary Internet files, cookies and history in Internet Explorer
> Tools>Internet Options>General
> You'll see Delete Cookies, Delete files, Delete History
> NB: "Delete all offline content", will delete all files needed to browse the websites
> offline.
> Reboot and try Windows Update again.
>
> Suggestion 2:-
> 1: Check that the Background Intelligent Transfer Service to is set to Automatic and
> verify the Status is Started.
> Click Start, Choose Run, and in the Run box, type services.msc, Click OK
> Locate the Background Intelligent Transfer Service service, and right-click to select it.
> Select Properties, and in the Startup Type list, select Automatic. Verify the service
> Status is Started. Click OK.
>
> 2. Check that the Set Event Log service is set to Automatic and verify that the Status is
> Started
> Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
> Locate the Event Log service, and right-click to select it.
> Select Properties., and in the Startup type list, select Automatic. Verify the Service
> status is Started. Click OK.
>
> 3. Register qmgr.dll and qmgrprxy.dll
> Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click OK.
> Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll, Click OK.
>
> Suggestion 3:-
> It is possible that the contents of the SoftwareDistribution folder have become corrupted,
> so try Renaming the SoftwareDistribution folder
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder:
> a. Click Start, click Run, type: %systemroot%
> Click OK.
> b. Right-click the SoftwareDistribution folder, and then click Rename.
> c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
>
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> Please note that your update history is contained in the "datastore" folder and when you
> rename the Software Distribution folder, the history is lost but it's not important. You
> can if need be, copy the contents back from the renamed softwareDistribution.old folder.
> Losing the history of Windows Updates is not important.
>
> Suggestion 4:-
> Certain files may have become unregistered, and you will need to register them again:-
> Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll, Click OK.
>
> Do the same for the other files:-
> wucltui.dll
> wuaueng.dll
> wuapi.dll
> jscript.dll
> MSXML.DLL
> MSXML2.DLL
> MSXML3.DLL
>
> Suggestion 5:-
>
> Add Windows Update to the Trusted Sites Zone:
> Please note that Security settings in Internet Explorer must be set to Medium or lower for
> ActiveX files to correctly pass to your computer.
> Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be affected by
> the lowering of Security settings. Your current security settings for all other Web sites
> will remain as they are currently configured.
>
> Open Internet Explorer, click Tools, and then click Internet Options, Click Security.
> Click Trusted Sites Zone. Click Sites.
> Clear the Require server verification (https
for all sites in this zone check box.
> Use the Add button next to the Add this Web site to the zone box to add the following
> sites:
> http://*.windowsupdate.microsoft.com
> https://*.windowsupdate.microsoft.com
> http://download.windowsupdate.com
>
> Suggestion 6:-
> The below links assist you in checking your system for parasites:-
> http://aumha.org/a/noads.htm
> http://inetexplorer.mvps.org/tshoot.html
> Please note that some malware may kill the internet connection when it is removed, the
> program on the link below will enable you to regain the internet connection.
> http://www.cexx.org/lspfix.htm
>
> Spyware Programs links:-
> http://www.microsoft.com/athome/security/spyware/software/default.mspx (Windows Defender)
> www.lavasoftusa.com Ad-Aware
> www.security.kolla.de Spybot
>
> Suggestion 7:-
> Make sure you haven't got anything blocking Windows Update like Nortons, Zonealarm etc
> Also make sure you don't have a Web Accelerator working in the background such as
> NetZerio, HiSpeed, Speedband etc.
>
> Suggestion 8:
> If you need to reinstall the ActiveX controls (because they may have become corrupt):-
>
> Follow this article -
> The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
> you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
> Pack 1
> http://support.microsoft.com/kb/916259
>
> <end snip>
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> " Gino" <lets@have.org> wrote in message news:efQFx%23KhHHA.4064@TK2MSFTNGP02.phx.gbl...
> >I have Windows XP Home Edition.
> > I was unable to use Windows Update as it wasn't going anywhere when it would
> > state:
> > Checking if your computer has the latest version of Windows updating
> > software for use with the website..
> > I closed IE and downloaded IE7 and installed. I thougth this would solve the
> > issue somehow, however it still says Checking for the latest version and
> > nothing else happens.
> >
> > What can I do at this point?
> > Thanks in advance.
> > Gino
> >
> >
>
receive the following: "Network policy settings prevent you from using this
website to get updates for your computer."
Also receive an error message: "Persistence module has encountered a
problem and needs to close."
"Peter Foldes" wrote:
> From TaurArian [MS-MVP]
>
> <snip)
>
> If you have a Wireless Router:-
> In the security tab, make sure you aren't blocking AcitveX.
>
> Possible reasons for the error :-
> 1. Internet Explorer temporary files corrupted.
> 2. Background Intelligent and Event Log service not started
> 3. SoftwareDistribution folder has become corrupted
> 4. You may need to re-registered some dlls files
> 5. You may need to add Windows Update to the Trusted Sites Zone:
> 6. Spyware.
> 7. Third party programs running in background.
> 8. ActiveX controls corrupted
>
> Suggestion 1:-
> Clearing Temporary Internet files, cookies and history in Internet Explorer
> Tools>Internet Options>General
> You'll see Delete Cookies, Delete files, Delete History
> NB: "Delete all offline content", will delete all files needed to browse the websites
> offline.
> Reboot and try Windows Update again.
>
> Suggestion 2:-
> 1: Check that the Background Intelligent Transfer Service to is set to Automatic and
> verify the Status is Started.
> Click Start, Choose Run, and in the Run box, type services.msc, Click OK
> Locate the Background Intelligent Transfer Service service, and right-click to select it.
> Select Properties, and in the Startup Type list, select Automatic. Verify the service
> Status is Started. Click OK.
>
> 2. Check that the Set Event Log service is set to Automatic and verify that the Status is
> Started
> Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
> Locate the Event Log service, and right-click to select it.
> Select Properties., and in the Startup type list, select Automatic. Verify the Service
> status is Started. Click OK.
>
> 3. Register qmgr.dll and qmgrprxy.dll
> Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click OK.
> Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll, Click OK.
>
> Suggestion 3:-
> It is possible that the contents of the SoftwareDistribution folder have become corrupted,
> so try Renaming the SoftwareDistribution folder
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder:
> a. Click Start, click Run, type: %systemroot%
> Click OK.
> b. Right-click the SoftwareDistribution folder, and then click Rename.
> c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
>
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> Please note that your update history is contained in the "datastore" folder and when you
> rename the Software Distribution folder, the history is lost but it's not important. You
> can if need be, copy the contents back from the renamed softwareDistribution.old folder.
> Losing the history of Windows Updates is not important.
>
> Suggestion 4:-
> Certain files may have become unregistered, and you will need to register them again:-
> Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll, Click OK.
>
> Do the same for the other files:-
> wucltui.dll
> wuaueng.dll
> wuapi.dll
> jscript.dll
> MSXML.DLL
> MSXML2.DLL
> MSXML3.DLL
>
> Suggestion 5:-
>
> Add Windows Update to the Trusted Sites Zone:
> Please note that Security settings in Internet Explorer must be set to Medium or lower for
> ActiveX files to correctly pass to your computer.
> Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be affected by
> the lowering of Security settings. Your current security settings for all other Web sites
> will remain as they are currently configured.
>
> Open Internet Explorer, click Tools, and then click Internet Options, Click Security.
> Click Trusted Sites Zone. Click Sites.
> Clear the Require server verification (https
for all sites in this zone check box.> Use the Add button next to the Add this Web site to the zone box to add the following
> sites:
> http://*.windowsupdate.microsoft.com
> https://*.windowsupdate.microsoft.com
> http://download.windowsupdate.com
>
> Suggestion 6:-
> The below links assist you in checking your system for parasites:-
> http://aumha.org/a/noads.htm
> http://inetexplorer.mvps.org/tshoot.html
> Please note that some malware may kill the internet connection when it is removed, the
> program on the link below will enable you to regain the internet connection.
> http://www.cexx.org/lspfix.htm
>
> Spyware Programs links:-
> http://www.microsoft.com/athome/security/spyware/software/default.mspx (Windows Defender)
> www.lavasoftusa.com Ad-Aware
> www.security.kolla.de Spybot
>
> Suggestion 7:-
> Make sure you haven't got anything blocking Windows Update like Nortons, Zonealarm etc
> Also make sure you don't have a Web Accelerator working in the background such as
> NetZerio, HiSpeed, Speedband etc.
>
> Suggestion 8:
> If you need to reinstall the ActiveX controls (because they may have become corrupt):-
>
> Follow this article -
> The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
> you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
> Pack 1
> http://support.microsoft.com/kb/916259
>
> <end snip>
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> " Gino" <lets@have.org> wrote in message news:efQFx%23KhHHA.4064@TK2MSFTNGP02.phx.gbl...
> >I have Windows XP Home Edition.
> > I was unable to use Windows Update as it wasn't going anywhere when it would
> > state:
> > Checking if your computer has the latest version of Windows updating
> > software for use with the website..
> > I closed IE and downloaded IE7 and installed. I thougth this would solve the
> > issue somehow, however it still says Checking for the latest version and
> > nothing else happens.
> >
> > What can I do at this point?
> > Thanks in advance.
> > Gino
> >
> >
>