Re: Knowledge base fix

  • Thread starter Thread starter Ryan
  • Start date Start date
R

Ryan

I'm looking for the hotfix listed in article # 834565. When I go through the
contact us it says "your credit card will be charged $59.00." I can't take
that chance that I will be charged to fix this wireless network freeze up
annoyance. Is there anything different I can do?

Ryan

"Carey Frisch [MVP]" wrote:

> To resolve this problem immediately, contact Microsoft Product Support Services
> to obtain the hotfix, just as the article points out. If you mention the specific
> Knowledge Base Article, you'll not be assessed a monetary charge.
> http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
>
> Be Smart! Protect Your PC!
> http://www.microsoft.com/athome/security/protect/default.aspx
>
> --------------------------------------------------------------------
>
> "Shane" wrote:
>
> | Does anyone know how to fix this problem:
> | Microsoft Knowledge Base Article - 828940
> | I was trying to troubleshoot my Linksys wireless USB
> | device and it told me to go into my wireless network
> | connection, and go to the Authentication tab. And if I
> | don't have an authetication tab, it referred me to the
> | Microsoft fix, which makes you pay for an answer. Can
> | anyone out there help me out?
>
 
Only ask for the hotfix, no other questions.

Ryan wrote:

> I'm looking for the hotfix listed in article # 834565. When I go through the
> contact us it says "your credit card will be charged $59.00." I can't take
> that chance that I will be charged to fix this wireless network freeze up
> annoyance. Is there anything different I can do?
>
> Ryan
>
> "Carey Frisch [MVP]" wrote:
>
>
>>To resolve this problem immediately, contact Microsoft Product Support Services
>>to obtain the hotfix, just as the article points out. If you mention the specific
>>Knowledge Base Article, you'll not be assessed a monetary charge.
>>http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
>>
>>--
>>Carey Frisch
>>Microsoft MVP
>>Windows XP - Shell/User
>>
>>Be Smart! Protect Your PC!
>>http://www.microsoft.com/athome/security/protect/default.aspx
>>
>>--------------------------------------------------------------------
>>
>>"Shane" wrote:
>>
>>| Does anyone know how to fix this problem:
>>| Microsoft Knowledge Base Article - 828940
>>| I was trying to troubleshoot my Linksys wireless USB
>>| device and it told me to go into my wireless network
>>| connection, and go to the Authentication tab. And if I
>>| don't have an authetication tab, it referred me to the
>>| Microsoft fix, which makes you pay for an answer. Can
>>| anyone out there help me out?
>>
 
If you only mention the Article number, the hotfix and your issue specific to the
hf you shouldn't be charged.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Ryan" <Ryan@discussions.microsoft.com> wrote in message
news:35ACB9B3-9316-47B5-A70F-A24A61BE27DB@microsoft.com...
> I'm looking for the hotfix listed in article # 834565. When I go through the
> contact us it says "your credit card will be charged $59.00." I can't take
> that chance that I will be charged to fix this wireless network freeze up
> annoyance. Is there anything different I can do?
>
> Ryan
>
> "Carey Frisch [MVP]" wrote:
>
>> To resolve this problem immediately, contact Microsoft Product Support Services
>> to obtain the hotfix, just as the article points out. If you mention the specific
>> Knowledge Base Article, you'll not be assessed a monetary charge.
>> http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows XP - Shell/User
>>
>> Be Smart! Protect Your PC!
>> http://www.microsoft.com/athome/security/protect/default.aspx
>>
>> --------------------------------------------------------------------
>>
>> "Shane" wrote:
>>
>> | Does anyone know how to fix this problem:
>> | Microsoft Knowledge Base Article - 828940
>> | I was trying to troubleshoot my Linksys wireless USB
>> | device and it told me to go into my wireless network
>> | connection, and go to the Authentication tab. And if I
>> | don't have an authetication tab, it referred me to the
>> | Microsoft fix, which makes you pay for an answer. Can
>> | anyone out there help me out?
>>
 
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