M
Mike
DSG,
I have the correct settings you outlined below however in Services but my
Help & Support still doesn't connect. Something I noticed is that the Help &
Support Service is a Local Service but RPC is a Network Service. Would that
make any difference?
Thank you in advance for any help, Mike
"DSG" wrote:
> Hopefully, you haven't deleted any svchost items.
> You need administrator privileges for this procedure.
>
> In Services, Help and Support should be marked as "automatic" and "started."
> Also, it depends on Remote Procedure Call, so if RPC is not marked as
> "automatic" and "started", then Help and Support will not work.
>
> GoTo Start, Control Panel, Administrative tools, Services.
> 1. First, go down the list and select Remote Procedure Call (not RPC
> Locater; that should be on Manual).. In your left pane read the RPC
> definition. If not marked as automatic and started, that is why you're
> having an internet problem. If it is not marked that way, double-click on
> Remote Procedure Call.
> 2. Click on the dropdown arrow for Startup type and select 'automatic.' If
> Service Status does not say 'started', click the 'start' button.
> 3. OK (and go to 4.)
>
> If RPC was already marked as automatic and started:
>
> 4. Now go up the list and select Help and Support. Use the same 1.2.3.
> procedure,
> ...................................
> If you want to see a list of everything that depends on RPC, go back down to
> RPC, double-click it, click on the Dependencies tab, and scroll the list in
> the bottom window.
> DSG
> .............................................................................................
>
> "TigerTim36" <TigerTim36@discussions.microsoft.com> wrote in message
> news:BCEEFDC7-7C51-4133-93A7-2C1DE25F46B1@microsoft.com...
> > Hi All,
> > When I try to open "help" I just get the message: Windows cannot open Help
> > and Support because a system service is not running. To fix this problem,
> > start the service named 'Help and Support'.
> >
> > Can anyone help me please?
> >
> > The reason I was trying to access 'Help and Support'is because my internet
> > explorer won't connect (unable to find page) once it has started? If you
> > can
> > help with this problem also, I would be very grateful.
> >
> > Many Thanks
> > Tim
> > --
> > Life''s Too Short to Worry about things that you have no control of.
>
>
>
I have the correct settings you outlined below however in Services but my
Help & Support still doesn't connect. Something I noticed is that the Help &
Support Service is a Local Service but RPC is a Network Service. Would that
make any difference?
Thank you in advance for any help, Mike
"DSG" wrote:
> Hopefully, you haven't deleted any svchost items.
> You need administrator privileges for this procedure.
>
> In Services, Help and Support should be marked as "automatic" and "started."
> Also, it depends on Remote Procedure Call, so if RPC is not marked as
> "automatic" and "started", then Help and Support will not work.
>
> GoTo Start, Control Panel, Administrative tools, Services.
> 1. First, go down the list and select Remote Procedure Call (not RPC
> Locater; that should be on Manual).. In your left pane read the RPC
> definition. If not marked as automatic and started, that is why you're
> having an internet problem. If it is not marked that way, double-click on
> Remote Procedure Call.
> 2. Click on the dropdown arrow for Startup type and select 'automatic.' If
> Service Status does not say 'started', click the 'start' button.
> 3. OK (and go to 4.)
>
> If RPC was already marked as automatic and started:
>
> 4. Now go up the list and select Help and Support. Use the same 1.2.3.
> procedure,
> ...................................
> If you want to see a list of everything that depends on RPC, go back down to
> RPC, double-click it, click on the Dependencies tab, and scroll the list in
> the bottom window.
> DSG
> .............................................................................................
>
> "TigerTim36" <TigerTim36@discussions.microsoft.com> wrote in message
> news:BCEEFDC7-7C51-4133-93A7-2C1DE25F46B1@microsoft.com...
> > Hi All,
> > When I try to open "help" I just get the message: Windows cannot open Help
> > and Support because a system service is not running. To fix this problem,
> > start the service named 'Help and Support'.
> >
> > Can anyone help me please?
> >
> > The reason I was trying to access 'Help and Support'is because my internet
> > explorer won't connect (unable to find page) once it has started? If you
> > can
> > help with this problem also, I would be very grateful.
> >
> > Many Thanks
> > Tim
> > --
> > Life''s Too Short to Worry about things that you have no control of.
>
>
>
