Re: Corrupted DVD driver

[anniebird]

Hi all, I just purchased a Toshiba Laptop, running Vista Premium, and
after a massive Windows update download, the DVD-CD drive didn't work.
Error message 39, corrupt or missing driver. The driver isn't missing,
so it must be corrupt. Have followed the above instructions regarding
upper and lower filters, except haen't actioned the removal yet, as
there doesn't appear to be an upper filter listed... only the lower
filter. Also, the information states "you may lose functionality in
certain programs such as CD recording programs. In this scenario, you
must reinstall any affected programs." which is a problem, as
everything was already loaded and no software came with the laptop. I'm
a little chicken to go ahead and remove the lower filter registry entry,
seeing as there's no upper entry to delete. What do you think I should
do???
Thanks in advance folks, Anniebird


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[tek101]

Hi Annie. read this..

To solve this Code 39 error, follow these instructions:

NOTE: After removing these registry keys and rebooting, it may be
necessary to reinstall any CD or DVD recording applications.

1) Close all open programs


2) Click on Start, Run, and type REGEDIT and press Enter


3) Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the
registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on
them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot your computer

8) Open My Computer and check to see if your CD or DVD drives have
returned. You may also want to open Device Manager and verify that the
yellow exclamation and error code on the CD or DVD drive is gone.
It worked for me.


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[Peter Foldes]

Annie

Read the following from the Microsoft KB on this error 39 and follow the instructions to the letter.

http://support.microsoft.com/default.aspx?scid=kben-us314060

--
Peter

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Requests for assistance by email can not and will not be acknowledged.

"anniebird" <anniebird.3fq8ne@DoNotSpam.com> wrote in message news:anniebird.3fq8ne@DoNotSpam.com...
>
> Hi all, I just purchased a Toshiba Laptop, running Vista Premium, and
> after a massive Windows update download, the DVD-CD drive didn't work.
> Error message 39, corrupt or missing driver. The driver isn't missing,
> so it must be corrupt. Have followed the above instructions regarding
> upper and lower filters, except haen't actioned the removal yet, as
> there doesn't appear to be an upper filter listed... only the lower
> filter. Also, the information states "you may lose functionality in
> certain programs such as CD recording programs. In this scenario, you
> must reinstall any affected programs." which is a problem, as
> everything was already loaded and no software came with the laptop. I'm
> a little chicken to go ahead and remove the lower filter registry entry,
> seeing as there's no upper entry to delete. What do you think I should
> do???
> Thanks in advance folks, Anniebird
>
>
> --
> anniebird
> ------------------------------------------------------------------------
> anniebird's Profile: http://forums.techarena.in/members/anniebird.htm
> View this thread: http://forums.techarena.in/vista-help/771598.htm
>
> http://forums.techarena.in
>

 

[anniebird]

Thanks to all for the solution. The next thing I guess is how do I get
my hands on a copy of the software to reinstall the dvd player so it
will record... not just play, but the notebook didn't have any cd's with
purchase.

This really is a bit much. I purchased this model (Toshiba Satellite
L300, model PSLBOA-08H022) because I want to save large graphic files to
DVD discs. Buying a new notebook, I thought I'd be free of problems,
but after reading all the google stuff on Toshiba Satellites and Vista,
I feel I probably should have researched further before buying! Makes
me scared to download anymore Vista updates!

I appreciate the input from all of you. Where would us novices be
without you.


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[joe]

This worked for me like a charm. Thanks tek101!!

"tek101" wrote:

>
> Hi Annie. read this..
>
> To solve this Code 39 error, follow these instructions:
>
> NOTE: After removing these registry keys and rebooting, it may be
> necessary to reinstall any CD or DVD recording applications.
>
> 1) Close all open programs
>
>
> 2) Click on Start, Run, and type REGEDIT and press Enter
>
>
> 3) Click on the plus signs (+) next to the following folders
>
> HKEY_LOCAL_MACHINE
> SYSTEM
> CurrentControlSet
> Control
> Class
> {4D36E965-E325-11CE-BFC1-08002BE10318}
> 4) This folder is the DVD/CD-ROM Drive Class Description in the
> registry. Look for any of the following names in the right hand column.
>
> UpperFilters
> LowerFilters
> UpperFilters.bak
> LowerFilters.bak
> 5) If any of the above keys shown in step 4 are listed, right-click on
> them and choose Delete
>
> 6) After deleting the keys, close the Registry Editor
>
> 7) Reboot your computer
>
> 8) Open My Computer and check to see if your CD or DVD drives have
> returned. You may also want to open Device Manager and verify that the
> yellow exclamation and error code on the CD or DVD drive is gone.
> It worked for me.
>
>
> --
> tek101
> ------------------------------------------------------------------------
> tek101's Profile: http://winvistaclub.com/forum/member.php?userid=441
> View this thread: http://winvistaclub.com/forum/showthread.php?t=22123
>
>