RDC 6 crashes when connecting

  • Thread starter Thread starter chris.roberts@optima-ws.com
  • Start date Start date
C

chris.roberts@optima-ws.com

Hi,

We use Terminal Services to connect to many of our clients to provide
support, there is a mix of servers from 2000 to 2003.

Since installing XP SP3, I can't connect to anyone. When ever I try
and connect as the logon screen appears I get the "Windows had to
close program window", send error message.

Does anybody have any ideas. Some of my colleagues downloaded RDC 6.0
and experienced simiar problems.

Thanks in advance

Chris
 
Sorry to hear about your experience with the 6.0 client! Next time when
client crashes, will it be possible to collect a dump and send it to us for
debugging? You will see the option to collect the dump when the client
crashes.

--
This posting is provided "AS IS" with no warranties, and confers no rights.
<chris.roberts@optima-ws.com> wrote in message
news:ch0d44tg2muf5ukqmb64hprc025ch6q5n2@4ax.com...
> Hi,
>
> We use Terminal Services to connect to many of our clients to provide
> support, there is a mix of servers from 2000 to 2003.
>
> Since installing XP SP3, I can't connect to anyone. When ever I try
> and connect as the logon screen appears I get the "Windows had to
> close program window", send error message.
>
> Does anybody have any ideas. Some of my colleagues downloaded RDC 6.0
> and experienced simiar problems.
>
> Thanks in advance
>
> Chris
 
Re: RDC 6 crashes when connecting - af92_appcompat.txt (0/1)

Hi Munindra,

Is this what you wanted? If not can you send me some instructions.

Thanks in advance.

AppName: mstsc.exe AppVer: 6.0.6001.18000 ModName: unknown
ModVer: 0.0.0.0 Offset: 00f2739f

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="617472"
CHECKSUM="0xA36CE71D" BIN_FILE_VERSION="5.1.2600.5512"
BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"
FILE_DESCRIPTION="Advanced Windows 32 Base API"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2113)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9B625"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008
00:09:22" UPTO_LINK_DATE="04/14/2008 00:09:22" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="285184"
CHECKSUM="0xB1A18A22" BIN_FILE_VERSION="5.1.2600.5512"
BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"
FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x472FF" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008
00:09:34" UPTO_LINK_DATE="04/14/2008 00:09:34" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696"
CHECKSUM="0x7D737C09" BIN_FILE_VERSION="5.1.2600.5512"
BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF44A2"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008
00:11:24" UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="706048"
CHECKSUM="0x864EA42F" BIN_FILE_VERSION="5.1.2600.5512"
BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"
FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xB62BC"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008
00:11:24" UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1287168"
CHECKSUM="0xB764FEEA" BIN_FILE_VERSION="5.1.2600.5512"
BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.5512 (xpsp.080413-2108)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x14744B"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008
00:10:57" UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="551936"
CHECKSUM="0xE8E0E87" BIN_FILE_VERSION="5.1.2600.5512"
BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.5512"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x8D4E3" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008
00:10:58" UPTO_LINK_DATE="04/14/2008 00:10:58" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8461312"
CHECKSUM="0x63091084" BIN_FILE_VERSION="6.0.2900.5512"
BIN_PRODUCT_VERSION="6.0.2900.5512" PRODUCT_VERSION="6.00.2900.5512"
FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="6.00.2900.5512 (xpsp.080413-2105)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x81AD5D"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.5512"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.5512" LINK_DATE="04/14/2008
00:10:57" UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="578560"
CHECKSUM="0x6280E825" BIN_FILE_VERSION="5.1.2600.5512"
BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"
FILE_DESCRIPTION="Windows XP USER API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)"
ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x8FC76" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008
00:11:07" UPTO_LINK_DATE="04/14/2008 00:11:07" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="826368"
CHECKSUM="0xC4C00069" BIN_FILE_VERSION="7.0.6000.16640"
BIN_PRODUCT_VERSION="7.0.6000.16640" PRODUCT_VERSION="7.00.6000.16640"
FILE_DESCRIPTION="Internet Extensions for Win32"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet
Explorer" FILE_VERSION="7.00.6000.16640 (vista_gdr.080213-1606)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCB7EE"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16640"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16640" LINK_DATE="03/01/2008
13:06:30" UPTO_LINK_DATE="03/01/2008 13:06:30" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864"
CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System"
FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
API for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United
States) [0x409]" />
</EXE>
</DATABASE>


On Fri, 6 Jun 2008 16:59:59 -0700, "Munindra Das [MSFT]"
<munind@online.microsoft.com> wrote:

>Sorry to hear about your experience with the 6.0 client! Next time when
>client crashes, will it be possible to collect a dump and send it to us for
>debugging? You will see the option to collect the dump when the client
>crashes.
 
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