Windows NT Problems printing pdf on shared printer

[HDI]

Hi,

Probably one user has done something special because now it isn't
possible to print a pdf file on his shared printer with his profile.

Other user can print pdf files on that computer and on that printer.

Anyone any idea where to look?

Thx

 

[Vera Noest [MVP]]

So what happens when the user tries to print a pdf file?
Error message?
Can the same user print other documenst to the same printer?
Can the same user print pdf's to another printer?
What exactly do you mean with "his shared printer"? Where is the
printer installed? Is it a network printer? Is it a redirected
printer?
Have you tried to give the user a new profile?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

HDI <hdinf@hotmail.com> wrote on 02 aug 2007 in
microsoft.public.windows.terminal_services:

> Hi,
>
> Probably one user has done something special because now it
> isn't possible to print a pdf file on his shared printer with
> his profile.
>
> Other user can print pdf files on that computer and on that
> printer.
>
> Anyone any idea where to look?
>
> Thx

 

[HDI]

> So what happens when the user tries to print a pdf file?
Acrobat reader hangs (when sending to the printer, printer don't
receive anything)

> Error message?
No

> Can the same user print other documenst to the same printer?
Yes

> Can the same user print pdf's to another printer?
Yes

> What exactly do you mean with "his shared printer"? Where is the
> printer installed? Is it a network printer? Is it a redirected
> printer?
It is a redirected printer (on the user's pc)

> Have you tried to give the user a new profile?
No, want to try onther things first.

On 2 aug, 15:16, "Vera Noest [MVP]" <vera.no...@remove-
this.hem.utfors.se> wrote:
> So what happens when the user tries to print a pdf file?
> Error message?
> Can the same user print other documenst to the same printer?
> Can the same user print pdf's to another printer?
> What exactly do you mean with "his shared printer"? Where is the
> printer installed? Is it a network printer? Is it a redirected
> printer?
> Have you tried to give the user a new profile?
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> HDI <hd...@hotmail.com> wrote on 02 aug 2007 in
> microsoft.public.windows.terminal_services:
>
>
>
> > Hi,
>
> > Probably one user has done something special because now it
> > isn't possible to print a pdf file on his shared printer with
> > his profile.
>
> > Other user can print pdf files on that computer and on that
> > printer.
>
> > Anyone any idea where to look?
>
> > Thx- Tekst uit oorspronkelijk bericht niet weergeven -
>
> - Tekst uit oorspronkelijk bericht weergeven -

 

[Vera Noest [MVP]]

OK, one more question:
can the user print a pdf file to the same printer locally, on his
workstation?
If that also fails, then the problem has nothing to do with
Terminal Services.
If that works, then I would carefully compare all printer related
settings for the user in Acrobat reader on the TS.

You might also want to search the Acrobat user forums:
http://www.adobeforums.com/cgi-bin/webx/.3bbf42f7.ee6b2e6/
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

HDI <hdinf@hotmail.com> wrote on 02 aug 2007 in
microsoft.public.windows.terminal_services:

>> So what happens when the user tries to print a pdf file?
> Acrobat reader hangs (when sending to the printer, printer don't
> receive anything)
>
>> Error message?
> No
>
>> Can the same user print other documenst to the same printer?
> Yes
>
>> Can the same user print pdf's to another printer?
> Yes
>
>> What exactly do you mean with "his shared printer"? Where is the
>> printer installed? Is it a network printer? Is it a redirected
>> printer?
> It is a redirected printer (on the user's pc)
>
>> Have you tried to give the user a new profile?
> No, want to try onther things first.
>
> On 2 aug, 15:16, "Vera Noest [MVP]" <vera.no...@remove-
> this.hem.utfors.se> wrote:
>> So what happens when the user tries to print a pdf file?
>> Error message?
>> Can the same user print other documenst to the same printer?
>> Can the same user print pdf's to another printer?
>> What exactly do you mean with "his shared printer"? Where is the
>> printer installed? Is it a network printer? Is it a redirected
>> printer?
>> Have you tried to give the user a new profile?
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> HDI <hd...@hotmail.com> wrote on 02 aug 2007 in
>> microsoft.public.windows.terminal_services:
>>
>>
>>
>> > Hi,
>>
>> > Probably one user has done something special because now it
>> > isn't possible to print a pdf file on his shared printer with
>> > his profile.
>>
>> > Other user can print pdf files on that computer and on that
>> > printer.
>>
>> > Anyone any idea where to look?

 

[HDI]

Never checked it because:
- when I log in (on TS) with an other user account I can print the
pdf.
- tried to logon from other computers but same problem.

So I gues it the profile.

Btw all computers startup as administrator.

On 2 aug, 16:07, "Vera Noest [MVP]" <vera.no...@remove-
this.hem.utfors.se> wrote:
> OK, one more question:
> can the user print a pdf file to the same printer locally, on his
> workstation?
> If that also fails, then the problem has nothing to do with
> Terminal Services.
> If that works, then I would carefully compare all printer related
> settings for the user in Acrobat reader on the TS.
>
> You might also want to search the Acrobat user forums:http://www.adobeforums.com/cgi-bin/webx/.3bbf42f7.ee6b2e6/
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> HDI <hd...@hotmail.com> wrote on 02 aug 2007 in
> microsoft.public.windows.terminal_services:
>
>
>
> >> So what happens when the user tries to print a pdf file?
> > Acrobat reader hangs (when sending to the printer, printer don't
> > receive anything)
>
> >> Error message?
> > No
>
> >> Can the same user print other documenst to the same printer?
> > Yes
>
> >> Can the same user print pdf's to another printer?
> > Yes
>
> >> What exactly do you mean with "his shared printer"? Where is the
> >> printer installed? Is it a network printer? Is it a redirected
> >> printer?
> > It is a redirected printer (on the user's pc)
>
> >> Have you tried to give the user a new profile?
> > No, want to try onther things first.
>
> > On 2 aug, 15:16, "Vera Noest [MVP]" <vera.no...@remove-
> > this.hem.utfors.se> wrote:
> >> So what happens when the user tries to print a pdf file?
> >> Error message?
> >> Can the same user print other documenst to the same printer?
> >> Can the same user print pdf's to another printer?
> >> What exactly do you mean with "his shared printer"? Where is the
> >> printer installed? Is it a network printer? Is it a redirected
> >> printer?
> >> Have you tried to give the user a new profile?
> >> _________________________________________________________
> >> Vera Noest
> >> MCSE, CCEA, Microsoft MVP - Terminal Server
> >> TS troubleshooting: http://ts.veranoest.net
> >> ___ please respond in newsgroup, NOT by private email ___
>
> >> HDI <hd...@hotmail.com> wrote on 02 aug 2007 in
> >> microsoft.public.windows.terminal_services:
>
> >> > Hi,
>
> >> > Probably one user has done something special because now it
> >> > isn't possible to print a pdf file on his shared printer with
> >> > his profile.
>
> >> > Other user can print pdf files on that computer and on that
> >> > printer.
>
> >> > Anyone any idea where to look?- Tekst uit oorspronkelijk bericht niet weergeven -
>
> - Tekst uit oorspronkelijk bericht weergeven -