problem with msinfo32.exe

  • Thread starter Thread starter lonely_2006
  • Start date Start date
L

lonely_2006

Whenever I type ''msinfo32.exe'' on run and hit enter ''help and support''
page opens instead of ''system information''....can anyone help me to solve
this problem?
I am using windows xp.
 
Hi lonely -2006,

The problem you are describing is often attributable to a missing index.dat
file in the WINDOWS\pchealth\helpctr\OfflineCache folder. If you have access
to another computer running the same version of WINXP, and that computer is
not experiencing the same problem, copy the index.dat file from the
above-mentioned folder into the same folder on the "problem" computer using
whatever means is easiest for you (eg., network, floppy, USB drive, etc.)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"lonely_2006" wrote:

> Whenever I type ''msinfo32.exe'' on run and hit enter ''help and support''
> page opens instead of ''system information''....can anyone help me to solve
> this problem?
> I am using windows xp.
>
>
 
--
windows xp laptop user


"Patti MacLeod" wrote:

> Hi lonely -2006,
>
> The problem you are describing is often attributable to a missing index.dat
> file in the WINDOWS\pchealth\helpctr\OfflineCache folder. If you have access
> to another computer running the same version of WINXP, and that computer is
> not experiencing the same problem, copy the index.dat file from the
> above-mentioned folder into the same folder on the "problem" computer using
> whatever means is easiest for you (eg., network, floppy, USB drive, etc.)
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
>
> "lonely_2006" wrote:
>
> > Whenever I type ''msinfo32.exe'' on run and hit enter ''help and support''
> > page opens instead of ''system information''....can anyone help me to solve
> > this problem?
> > I am using windows xp.
> >
> >Thank you very much for your response but if I don't have another computer then how can I solve the problem?
 
You could email me (remove the "nospam" in my email address) requesting it,
and I'll attach and send it to you, or you could download it from Response #5
in this thread at TechSupportGuy's forum:
http://forums.techguy.org/windows-nt-2000-xp/380596-solved-system-information-help-support.html
(I have downloaded the zipped file and ran a few AV/malware scans on it, all
report negative findings, but it's up to you whether you want to trust it or
not)
The zipped file contains the index.dat file and a readme file.

Another option would be to copy it from a friend/relative/coworker's computer.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"lonely_2006" wrote:

>Thank you very much for your response but if I don't have another computer then how can I solve the problem?
 
--
windows xp laptop user


"Patti MacLeod" wrote:

> You could email me (remove the "nospam" in my email address) requesting it,
> and I'll attach and send it to you, or you could download it from Response #5
> in this thread at TechSupportGuy's forum:
> http://forums.techguy.org/windows-nt-2000-xp/380596-solved-system-information-help-support.html
> (I have downloaded the zipped file and ran a few AV/malware scans on it, all
> report negative findings, but it's up to you whether you want to trust it or
> not)
> The zipped file contains the index.dat file and a readme file.
>
> Another option would be to copy it from a friend/relative/coworker's computer.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
>
> "lonely_2006" wrote:
>
> >Thank you very much for your response but if I don't have another computer then how can I solve the problem?


Thank you very much sir.I have done what you adviced and now the problem is
solved.Thanks again.

Regards
lonely_2006
 
You're welcome :-)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"lonely_2006" wrote:

> Thank you very much sir.I have done what you adviced and now the problem is
> solved.Thanks again.
>
> Regards
> lonely_2006
 
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