Problem viewing only one site?

[mikehende]

Hey guys, someone has an XP machine and all of a sudden only one site he visits [his website] is not showing as it used to, that site shows out of whack with both IE and FF. Only way to get the site to show as normal will be when he goes to VIEW and Zoom Out two times in succession, any ideas what's going on here or how to fix it please?

 

[PseFrank]

If you've not already done it try expanding the web page to the required size then close the page via the file menu.

 

[mikehende]

You mean to use the same double zoom to get the page showing right then go to File-Save?

 

[mikehende]

There is only a "save as" option but I just spoke to the guy and now I have abetter idea of his issue. On his 2 pc's running XP and win7 he is getting a little screwed up view of his site using both FF and IE but on my pc, I get a normal view of his site using both FF and IE. This suggests to me that it is not a website related problem? So then the problem has to be on his end only. I am going to tell him to clear his cache and also his router's cache and if same deal then try from another pc outside of his home.

 

[mikehende]

Update, guy just said everything started looking normal on his win7 machine so only his xp machine now so I was correct, nothing wrong with the site itself.

 

[PseFrank]

Sorry, I didn't make myself clear... I meant that once you have the website/page filling the screen, go File > Exit. This should close the browser. After that, open the browser again and see if the website is displaying correctly.

If you cannot see "File" in the top left hand corner of the screen, then you need to Right Click in blank space at the top of the screen (With either browser open) and check mark "Menu Bar"

The image below is what you will see after left clicking "File"



It may well be that there is another issue causing the problem, but lets get rid of the simple things first.

 

[mikehende]

Thanks but he's pretty much settled this issue. Since it's only his xp machine now that still has the issue, he's going to upgrade it to win7, I appreciate the help though!

 

[DSTM]

Hi Mike.
Make sure all his software and devices work with Windows 7?
Run a compatibility check would be a good idea first.

 

[mikehende]

He is not my customer, just someone who called me up asking for help/advice.