Problem uninstalling Symantec Endpoint Protection

[mikehende]

Hello Pete or anyone else, I am having problems uninstalling the Symantec software from this win7 lenovo Thinkpad. I tried Revo Uninstaller which usually does the trick for hard to uninstall software but doesn't work, I tried a few articles off the net but nothing is working?

 

[starbuck]

Hi Mike,


Give this a go: ESET AV Remover
It's a general AV removal tool.
There's a list on the page giving all of the programs it will remove....Symantec Endpoint Protection is on the list.
There are 2 versions... from the page you need to choose either the 32bit or 64bit version.

Let us know if this works, if not we can look at removing it manually.

 

[mikehende]

Thx Pete. 2 symantec items showed in the GUI [Symantec Endpoint protection [Firewall] and Symantec Endpoint protection but showed "an error has occured". I notice that during each f the uninstall methods I have tried including this one with Eset there would be a prompt "Symantec Teefer install has stopped working.

 

[Tony D]

Might want to try uninstalling while booted in Safe Mode.

 

[allheart55 (Cindy E)]

There is a Symantec Clean Wipe Tool for Endpoint but you have to open a support case in order to obtain the tool.
https://www.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

 

[mikehende]

Might want to try uninstalling while booted in Safe Mode.

Did not work.

 

[mikehende]

I called up Symantec and asked for their clean wipe tool, that did it, thanks a million Cindy!

 

[allheart55 (Cindy E)]

You're welcome, Mike.

 

[starbuck]

I notice that during each f the uninstall methods I have tried including this one with Eset there would be a prompt "Symantec Teefer install has stopped working.

From what I read, the Teefer driver has to be removed separately.
At least you got there in the end.
For future reference, this link explains the manual removal process ( and addresses the Teefer driver)

Manually uninstall Endpoint Protection