R
Rhysy
I'm having a problem starting the computer. It gets to the "Microsoft
Windows" screen, with the green loading bar, but then it just goes black.
Strangely the mouse pointer is visible and responds, as does the keyboard,
but the usual blue login screen does not appear. I've tried waiting several
minutes but nothing happens. Rebooting doesn't help. Ctrl+alt+delete does
nothing. I've tried clicking around randomly incase the login screen is
somehow active but not visible, but nothing happens.
I can't try starting in Safe Mode because the last time we took the machine
in to be repaired, a password appears to have been placed on the boot menu
and I don't know what that is. I'd prefer not to take the machine back into
the shop because that will undoubtedly cost a silly amount of money, and I
really only want access to the hard drive to transfer my old files to my new
PC.
Thanks for any help.
Windows" screen, with the green loading bar, but then it just goes black.
Strangely the mouse pointer is visible and responds, as does the keyboard,
but the usual blue login screen does not appear. I've tried waiting several
minutes but nothing happens. Rebooting doesn't help. Ctrl+alt+delete does
nothing. I've tried clicking around randomly incase the login screen is
somehow active but not visible, but nothing happens.
I can't try starting in Safe Mode because the last time we took the machine
in to be repaired, a password appears to have been placed on the boot menu
and I don't know what that is. I'd prefer not to take the machine back into
the shop because that will undoubtedly cost a silly amount of money, and I
really only want access to the hard drive to transfer my old files to my new
PC.
Thanks for any help.