Preparation guide for receiving Malware removal help

[starbuck]

All of the programs in this guide are compatible with:
Win XP (32bit only)
Vista (32bit and 64bit)
Win7 (32bit and 64bit)
Win8 (32bit and 64bit)
Win8.1 (32bit and 64bit)
Win10 (32bit and 64bit)

To help us to be able to assist you in quick and efficient way, we need to ask that you run the following programs as a minimum and post the reports as asked for.

If you have problems posting the reports ( if they are too big) feel free to add them as attachments.
But we would like the reports to be posted normally if possible

The reports will give us a good starting point in recognizing any malware/problems with your system.
Also don't forget to inform us of anything you have already tried to remove the malware/problem.


Step 1
Scan your computer with Malwarebytes

If you still have version 2 installed ..... Then just update the definitions and scan with that.

If you don't have MalwareBytes installed........
On installation the 14 day trial version will begin.
At the end of the 14 day trial, the program will switch to the free version. (and you will lose some of the functions)
Malwarebytes 3.0 Free will have the same capabilities as Malwarebytes Anti-Malware Free, but with a 3x to 4x scan speed improvement.

• Download Malwarebytes 3 and save it to your desktop
• Double click the desktop icon, click Run, then OK
• Click Next
• Select I accept the agreement then continue to click Next then finally click Install
• Click Finish

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MalwareBytes will now open to the Dashboard.

All protection should now enable and the update process should begin.
Once the update process has completed, Click Scan Now to start your Threat scan.

To find the reports

• From the main Dashboard click Reports (left hand side)
• Double click on the scan log which shows the Date and time of the scan that showed the infections.
• Click Export >> Copy to Clipboard
• Paste the contents of the clipboard into your reply.

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Step 2
Note:
There are both 32-bit and 64-bit versions of Farbar Recovery Scan Tool available. Please pick the version that matches your operating system's bit type.

If you are unsure what you're system bit type is..... click Here for help.

For x32 bit systems download Farbar Recovery Scan Tool and save it to your Desktop.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to your Desktop.

• Double-click the downloaded icon to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  
  
  
  
  
• When the tool opens click Yes to disclaimer.
  
  
  
  
  
• Make sure that Addition.txt is selected at the bottom
• Press Scan button.
  
  
  
  
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste it to your reply also.

When FRST is run it will make a backup of your registry before compiling the report.



Is your system the target of Adware, Toolbars, Potentially Unwanted Programs (PUP), and browser Hijackers
If so, please add this additional step.

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7,/8/10; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Please download AdwCleaner onto your desktop.

• Close all open programs and internet browsers.
• Double click on adwcleaner.exe to run the tool.
  Vista/Windows 7/8/10 users right-click and select Run As Administrator.
• Click on the Scan button.
• AdwCleaner will begin to scan your computer.
• After the scan has finished...
• Click on the Clean button.
• Press OK when asked to close all programs and follow the onscreen prompts.
• Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.

Note:
MalwareBytes, Jrt and AdwCleaner must be run before the FRST program.
This will ensure that the FRST reports information is the latest.

To summarize:
In your post, please supply:
A description of the problems you are experiencing.
Anything you have tried to rectify the problems.

MalwareBytes scan report (whether anything is found or not )
FRST.Txt and Addition.Txt.

Plus the JRT.txt and ADWCleaner report if applicable.



If you have any problems running any of the above requests, please inform the helper that replies to you.

Whilst we are helping you, please remember:

• Please do not run any other tools unless instructed.
• Please don't install or uninstall anything unless asked.
• The cleaning process is not instant. Please continue to review any answers given by your 'helper' until you are told that your computer is clean.
• If there's anything that you don't understand, please ask your question(s) before proceeding with the fixes.
• Please reply to your original thread. Do not start a new topic.

Thank you.