'Phantom' Office install process for new user

  • Thread starter Thread starter Steve H
  • Start date Start date
S

Steve H

On setting up a third user on our XPHome laptop, an unnecessary 'please wait
while Windows installs...' message cycle begins whenever an Office programme
is clicked. The process looks for the msi file on a network that does not
exist, but is not necessary in any case because if one simply cancels the
installer as soon as the pop up appears, the programmes load just fine.

There are quite a lot of references to similar messages found in searching,
but they seem to refer to fixes that don't apply in our case. Many refer to
downloading an 'Orctools.exe' file, which does not seem to be at the links
given changing a registry value, that does not exist in our case or
reinstalling Access - which seems a plainly weird thing to do!

Oddly, this problem has not occurred previously when setting up new users.
This user was initially set up as a 'User' account, but the problem still
persists if it is changed to an administrator.
It also persists when Office is set to be shared across the network.

How do I stop this unnecessary pop up?

Cheers,

S
 
"Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
news:edfJngXyIHA.4864@TK2MSFTNGP06.phx.gbl...
> On setting up a third user on our XPHome laptop, an unnecessary 'please
> wait while Windows installs...' message cycle begins whenever an Office
> programme is clicked. The process looks for the msi file on a network
> that does not exist, but is not necessary in any case because if one
> simply cancels the installer as soon as the pop up appears, the programmes
> load just fine.
>
> There are quite a lot of references to similar messages found in
> searching, but they seem to refer to fixes that don't apply in our case.
> Many refer to downloading an 'Orctools.exe' file, which does not seem to
> be at the links given changing a registry value, that does not exist in
> our case or reinstalling Access - which seems a plainly weird thing to
> do!
>
> Oddly, this problem has not occurred previously when setting up new users.
> This user was initially set up as a 'User' account, but the problem still
> persists if it is changed to an administrator.
> It also persists when Office is set to be shared across the network.
>
> How do I stop this unnecessary pop up?
>
> Cheers,
>
> S

Since your problem relates to MS Office, the best place to
ask the question would be an MS Office newsgroup.
 
"Pegasus (MVP)" <I.can@fly.com.oz> wrote in message
news:uhij6oXyIHA.1772@TK2MSFTNGP03.phx.gbl...
>
> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
> news:edfJngXyIHA.4864@TK2MSFTNGP06.phx.gbl...
>> On setting up a third user on our XPHome laptop, an unnecessary 'please
>> wait while Windows installs...' message cycle begins whenever an Office
>> programme is clicked. The process looks for the msi file on a network
>> that does not exist, but is not necessary in any case because if one
>> simply cancels the installer as soon as the pop up appears, the
>> programmes load just fine.
>>
>> There are quite a lot of references to similar messages found in
>> searching, but they seem to refer to fixes that don't apply in our case.
>> Many refer to downloading an 'Orctools.exe' file, which does not seem to
>> be at the links given changing a registry value, that does not exist in
>> our case or reinstalling Access - which seems a plainly weird thing to
>> do!
>>
>> Oddly, this problem has not occurred previously when setting up new
>> users.
>> This user was initially set up as a 'User' account, but the problem still
>> persists if it is changed to an administrator.
>> It also persists when Office is set to be shared across the network.
>>
>> How do I stop this unnecessary pop up?
>>
>> Cheers,
>>
>> S
>
> Since your problem relates to MS Office, the best place to
> ask the question would be an MS Office newsgroup.

Wasn't sure this was specifically an Office problem as it seems to relate to
one new profile set up in XPHome only. I will post the qestion there too
though.

S
>
 
Steve H wrote:
> On setting up a third user on our XPHome laptop, an unnecessary 'please wait
> while Windows installs...' message cycle begins whenever an Office programme
> is clicked. The process looks for the msi file on a network that does not
> exist, but is not necessary in any case because if one simply cancels the
> installer as soon as the pop up appears, the programmes load just fine.
>
> There are quite a lot of references to similar messages found in searching,
> but they seem to refer to fixes that don't apply in our case. Many refer to
> downloading an 'Orctools.exe' file, which does not seem to be at the links
> given changing a registry value, that does not exist in our case or
> reinstalling Access - which seems a plainly weird thing to do!
>
> Oddly, this problem has not occurred previously when setting up new users.
> This user was initially set up as a 'User' account, but the problem still
> persists if it is changed to an administrator.
> It also persists when Office is set to be shared across the network.
>
> How do I stop this unnecessary pop up?
>
> Cheers,
>
> S
>
>

This usually happens when there are different versions of MS Office
applications installed (e.g., Word 2003 and Word 2007).

If you have such different versions, see

Information about running multiple versions of Office with Office 2003
http://support.microsoft.com/kb/828956/?FR=1

and

Word 2007 and Word 2003 Coexisting
http://word2007bible.herbtyson.com/2007/04/15/word-2007-and-word-2003-coexisting/

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
"Lem" <lemp40@hotmail.com> wrote in message
news:uzslYrZyIHA.4848@TK2MSFTNGP05.phx.gbl...
> Steve H wrote:
>> On setting up a third user on our XPHome laptop, an unnecessary 'please
>> wait while Windows installs...' message cycle begins whenever an Office
>> programme is clicked. The process looks for the msi file on a network
>> that does not exist, but is not necessary in any case because if one
>> simply cancels the installer as soon as the pop up appears, the
>> programmes load just fine.
>>
>> There are quite a lot of references to similar messages found in
>> searching, but they seem to refer to fixes that don't apply in our case.
>> Many refer to downloading an 'Orctools.exe' file, which does not seem to
>> be at the links given changing a registry value, that does not exist in
>> our case or reinstalling Access - which seems a plainly weird thing to
>> do!
>>
>> Oddly, this problem has not occurred previously when setting up new
>> users.
>> This user was initially set up as a 'User' account, but the problem still
>> persists if it is changed to an administrator.
>> It also persists when Office is set to be shared across the network.
>>
>> How do I stop this unnecessary pop up?
>>
>> Cheers,
>>
>> S
>
> This usually happens when there are different versions of MS Office
> applications installed (e.g., Word 2003 and Word 2007).
>
> If you have such different versions, see
>
> Information about running multiple versions of Office with Office 2003
> http://support.microsoft.com/kb/828956/?FR=1
>
> and
>
> Word 2007 and Word 2003 Coexisting
> http://word2007bible.herbtyson.com/2007/04/15/word-2007-and-word-2003-coexisting/
>
> --
> Lem -- MS-MVP

Thanks Lem, I will check it out: I am always a bit wary of stripping out old
versions in case I delete something that turns out to be vital, so there may
be just such a mismatch as you describe.

Cheers,

S
 
Back
Top