G
go-to-lady
This is about Trend Micro PC-Cillin Internet Security version 14.6 on my
Dell Vista Home Premium SP1 computer. I bought this program with my Dell
and it's good until July 2010.
*Has anyone had the problem of "PCCVScan has stopped working" and
resolved it?* I run the scan for viruses and it stops after a short
while (it varies from a few minutes and longer) and displays that error
message.
*Is Trend Micro PC-Cillin Internet Security version 14.6 an all-in-one*
antivirus, antispyware and firewall program? *They told me I had to turn
off the windows firewall. They also told me to turn off Webroot
SpySweeper even though I bought it with my Dell and both were
preinstalled.*
The problem I'm having only developed after using the computer for a
year. Why would I suddenly get this error? If I remember correctly,
everything was fine until I updated Vista to the SP1 version, but I'm
not sure.
Before I go through all of the steps as instructed in their latest
email shown below my post, I'd like a few second opinions!
Here is what they are now telling me to try:
"This is (name deleted) from Trend Micro Consumer Support.
Thank you very much for your response. It seems that the suggested
solution did not resolve your issue. Please allow me to continue
assisting you in this case. I understand that your PCCVScan has stopped
working.
I apologize for the inconvenience. Regarding your concern, this may be
caused by conflicting softwares and possible viruses. Please do the
following to resolve the issue:
I. Uninstall any third-party software that conflicts with Trend Micro
Internet Security: 'How do I remove conflicting third party software
detected by the Trend Micro consumer product installer? [EN-1035905]'
(http://esupport.trendmicro.com/support/vie...ntentID=1035905)
II. Make sure that your computer is not infected with any virus or
spyware. You can either run Housecall or System Cleaner to scan your
computer.
Sysclean: 'Using the Trend Micro System Cleaner [EN-125991]'
(http://esupport.trendmicro.com/support/vie...91&id=EN-125991)
To get rid of the virus, we need to use a special tool called the Trend
Micro System Cleaner.
The virus cannot be deleted on normal mode because the file is being
used by your Windows Operating System. On safe mode, it can be deleted
because most of the files that are being used by Windows are turned-off.
Even your video drivers and sound card drivers.
In order to run the Trend Micro System Cleaner in your computer, you
need to download the Trend Micro System Cleaner and our latest Virus
Pattern File and Spyware pattern File. They need to run together so that
they can scan your computer.
Please click on the link below to download the Trend Micro System
Cleaner.
http://www.trendmicro.com/ftp/products/tsc/sysclean.com
When you click on the link above, a window will pop-up asking you what
would you like to do with the file that you are downloading, please
choose the second option which is to SAVE the program in a disk.
The Save As window will now pop-up, please save the file on your
DESKTOP. The file name should be SYSCLEAN for Windows then click on
SAVE.
Now, you need to download the latest Virus Pattern. To do that, please
click on the link below:
'Trend Micro' (http://www.trendmicro.com/download/consumerpattern.asp)
Click on the color BLUE link to download the .ZIP (LPTXXX.ZIP) archive
containing the latest virus pattern file, wherein ‘xxx’ is the pattern
number. Save the file to your DESKTOP also.
Next, you will also need to download the latest Spyware Pattern
Ssapiptn.Da5. To do that, please click on the link below:
'Trend Micro Spyware Pattern Files'
(http://www.trendmicro.com/download/spywarepattern.asp)
Click on the color BLUE link to download the .ZIP (SSAPIPTNXXX.ZIP)
archive containing the latest virus pattern file, wherein ‘xxx’ is the
pattern number. Save the file again to your DESKTOP.
When the 3 files are already on your Desktop, you need to extract the
Virus Pattern File using the WINZIP program.
=============
NOTE: If you do not have a WinZip program, please go to 'WinZip - The
Zip File Utility for Windows - Zip/Unzip, Encrypt/Decrypt'
(http://www.winzip.com/) and download the Evaluation version for WinZip
on that website.
You can also go to the website below to learn on how to unzip a file:
'Compressing and extracting a file using WinZip [en-112254]'
(http://esupport.trendmicro.com/support/vie...entID=en-112254)
========
Extract or Unzip the Virus Pattern File on your Desktop.
When you extract the Virus Pattern File (LPTXXX.ZIP) the extracted file
will be LPT$VPN.XXX. When you extract the Spyware Pattern File
(SSAPIPTNXXX.ZIP) the extracted file will be SSAPIPTN.DA5.
Once extracted, you need to start your computer on SAFE-MODE to run the
Trend Micro System Cleaner.
=========
To boot your system to safe mode, please follow the steps below:
Please click START, and then click SHUT DOWN. Select RESTART, and then
click OK.
Press F8 at the indicated time:
When a screen of text appears and then disappears (the screen of text
may include a memory test, lines about the BIOS, and other lines), press
F8. There may be a prompt that tells you when to press F8.
Or
After making your selection from the boot menu, press F8. There may be
a prompt that tells you when to press F8.
Use the arrow keys to highlight the appropriate Safe Mode option, and
then press ENTER. NUM LOCK must be off before the arrow keys on the
numeric keypad will function.
Use the arrow keys to highlight an operating system, and then press
ENTER. Log-in as the Administrator.
Once on Safe Mode, go to your Desktop, look for SYSCLEAN and then
double click on run the program. Then click on the SCAN button.
NOTE: If you double-clicked on SYSCLEAN and you received the message,
"Pattern file "LPT$VPN.XXX" is missing, Please download a copy" or
"Pattern file "SSAPIPTN.DA5" is missing, Please download a copy", it
means that the Virus Pattern File (LPT$VPN.XXX) , Spyware pattern file
(SSAPIPTN.DA5) and the Sysclean are not on the same folder. Please make
sure that the SYSCLEAN, SSAPIPTN.DA5 and LPT$VPN.XXX files are on the
SAME FOLDER. If not you will be receiving that error message when you
try to run sysclean. They need to be TOGETHER for the Trend Micro system
cleaner to run.
====================
To make on final check if the virus is still on your computer, please
do a manual scan using the Trend Micro Internet Security software.
Or you can go to our free online scanner which is Housecall.
To do that, go to the website below:
'Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend
Micro USA' (http://housecall.trendmicro.com/)
Click on the SCAN NOW button.
Select your country and click on the GO button.
Allow the Plug-ins to be installed on your computer, put a CHECK MARK
on your Local Disk [e.g. Local Disk (C
, Local Disk (D ] and then
click on the SCAN button.
Housecall should be able to check if the virus is still on your
computer. If it prompts you, "No Viruses Found", it means that your
computer is clean.
Otherwise, please do a clean install:
First, you need to UNINSTALL the PC-Cillin software that you currently
have.
'How do I uninstall Trend Micro PC-cillin Internet Security 14 for
Dell? [EN-1033906]'
(http://esupport.trendmicro.com/support/vie...6&id=EN-1033906)
To uninstall the Trend Micro PC-Cillin Internet Security 14/ Trend
Micro PC-Cillin Internet Security 12, please follow the steps below.
First, please close ALL the windows that are currently open on your
computer.
When all the windows on your computer are closed, click on
START > SETTINGS > CONTROL PANEL (For Windows 98 / ME / 2000)
START > CONTROL PANEL. (For Windows XP)
Once in the Control Panel, please click on the ADD/REMOVE Programs
icon.
In the Add/Remove Programs, look for Trend Micro PC-Cillin Internet
Security 14/ Trend Micro PC-Cillin Internet Security 12. Once you have
found one, please double-click on the program to uninstall it. (For
Windows XP, click on the REMOVE button to uninstall the program).
After successfully uninstalling the Trend Micro PC-Cillin Internet
Security 14/ Trend Micro PC-Cillin Internet Security 12 please RESTART
your computer.
============
Now, double-click on the MY COMPUTER icon that is on your desktop,
NOTE: For Windows XP, click on START and then MY COMPUTER.
Double-click on Local Disk (C or C drive, double-click on the PROGRAM
FILES folder, look for TRENDMICRO folder, Single-click on it then press
the SHIFT and the DELETE button simultaneously or together to delete the
folder.
Make sure that folder is gone. Also, try to empty your recycle bin.
============
Download and install Trend Micro Internet Security 14:
'The error ?There is a compatibility issue between Windows Vista and
PC-cillin Internet Security?? appears after installing PC-cillin
Internet Security 14 for Dell [EN-1036847]'
(http://esupport.trendmicro.com/support/vie...7&id=EN-1036847)
NOTE: If the links below didn't work after clicking, please copy it
then paste it on your browser's address bar....
You can download the Trend Micro PC-Cillin Internet Security 14
installation file from this site:
http://www.trendmicro.com/ftp/products/pcc...4.60_1198EN.exe
When you go to the website above, a window will pop-up asking you what
you would like to do with the file that you are downloading, please
choose the second option which is to SAVE the program in a disk.
The Save As window will now pop-up, please save the file on your
Desktop. The file name should be PCC14.60_1198EN.exe for Windows then
click on SAVE.
Once the download is complete, go to your desktop and look for the
file. The icon is named PCC14.60_1198EN.exe. DOUBLE-CLICK on the icon to
initiate the installation process and follow the installation wizard to
finish the installation process.....
During the installation process, you will be prompted for a serial
number. Simply key in the serial number you have to complete
installation of PC-cillin.
Look for the serial number on your order confirmation....
- Not Serialized means that you'll have to use your old serial number.
Please follow the steps below to REGISTER the Trend Micro PC-Cillin
Internet Security 14 software.
'How do I activate or register Trend Micro PC-cillin Internet Security
14 for Dell? [EN-1033868]'
(http://esupport.trendmicro.com/support/vie...ntID=EN-1033868)
To activate or register your PC-cillin Internet Security 14 for Dell,
do the following:
1. Connect to the Internet.
2. Open the PC-cillin Internet Security main console by doing any of
the following:
‧ Click Start > Programs or All Programs > Internet Security 14 >
Main Console.
‧ Double-click the PC-cillin Internet Security icon near your
computer's system clock.
3. On the Summary screen, click Activate Now. This opens the activation
site window.
4. On the activation site, click Activate Now.
5. Type your name and email address in the boxes then select your
location from the dropdown list.
6. Click Preview.
7. Check if the information you entered is correct then click Submit.
If you want to make changes, click Edit to return to the previous
screen.
8. The Activation Completed window appears to conform that you have
successfully activated your PC-cillin Internet Security. Close the
window.
9. On the Summary screen of the main console, click Check Status. It
should display your expiration date.
After doing the steps above, you should be all set.
Regards,
Consumer Support Team
TrendLabs HQ, Trend Micro Incorporated"
--
go-to-lady
Dell Vista Home Premium SP1 computer. I bought this program with my Dell
and it's good until July 2010.
*Has anyone had the problem of "PCCVScan has stopped working" and
resolved it?* I run the scan for viruses and it stops after a short
while (it varies from a few minutes and longer) and displays that error
message.
*Is Trend Micro PC-Cillin Internet Security version 14.6 an all-in-one*
antivirus, antispyware and firewall program? *They told me I had to turn
off the windows firewall. They also told me to turn off Webroot
SpySweeper even though I bought it with my Dell and both were
preinstalled.*
The problem I'm having only developed after using the computer for a
year. Why would I suddenly get this error? If I remember correctly,
everything was fine until I updated Vista to the SP1 version, but I'm
not sure.
Before I go through all of the steps as instructed in their latest
email shown below my post, I'd like a few second opinions!
Here is what they are now telling me to try:
"This is (name deleted) from Trend Micro Consumer Support.
Thank you very much for your response. It seems that the suggested
solution did not resolve your issue. Please allow me to continue
assisting you in this case. I understand that your PCCVScan has stopped
working.
I apologize for the inconvenience. Regarding your concern, this may be
caused by conflicting softwares and possible viruses. Please do the
following to resolve the issue:
I. Uninstall any third-party software that conflicts with Trend Micro
Internet Security: 'How do I remove conflicting third party software
detected by the Trend Micro consumer product installer? [EN-1035905]'
(http://esupport.trendmicro.com/support/vie...ntentID=1035905)
II. Make sure that your computer is not infected with any virus or
spyware. You can either run Housecall or System Cleaner to scan your
computer.
Sysclean: 'Using the Trend Micro System Cleaner [EN-125991]'
(http://esupport.trendmicro.com/support/vie...91&id=EN-125991)
To get rid of the virus, we need to use a special tool called the Trend
Micro System Cleaner.
The virus cannot be deleted on normal mode because the file is being
used by your Windows Operating System. On safe mode, it can be deleted
because most of the files that are being used by Windows are turned-off.
Even your video drivers and sound card drivers.
In order to run the Trend Micro System Cleaner in your computer, you
need to download the Trend Micro System Cleaner and our latest Virus
Pattern File and Spyware pattern File. They need to run together so that
they can scan your computer.
Please click on the link below to download the Trend Micro System
Cleaner.
http://www.trendmicro.com/ftp/products/tsc/sysclean.com
When you click on the link above, a window will pop-up asking you what
would you like to do with the file that you are downloading, please
choose the second option which is to SAVE the program in a disk.
The Save As window will now pop-up, please save the file on your
DESKTOP. The file name should be SYSCLEAN for Windows then click on
SAVE.
Now, you need to download the latest Virus Pattern. To do that, please
click on the link below:
'Trend Micro' (http://www.trendmicro.com/download/consumerpattern.asp)
Click on the color BLUE link to download the .ZIP (LPTXXX.ZIP) archive
containing the latest virus pattern file, wherein ‘xxx’ is the pattern
number. Save the file to your DESKTOP also.
Next, you will also need to download the latest Spyware Pattern
Ssapiptn.Da5. To do that, please click on the link below:
'Trend Micro Spyware Pattern Files'
(http://www.trendmicro.com/download/spywarepattern.asp)
Click on the color BLUE link to download the .ZIP (SSAPIPTNXXX.ZIP)
archive containing the latest virus pattern file, wherein ‘xxx’ is the
pattern number. Save the file again to your DESKTOP.
When the 3 files are already on your Desktop, you need to extract the
Virus Pattern File using the WINZIP program.
=============
NOTE: If you do not have a WinZip program, please go to 'WinZip - The
Zip File Utility for Windows - Zip/Unzip, Encrypt/Decrypt'
(http://www.winzip.com/) and download the Evaluation version for WinZip
on that website.
You can also go to the website below to learn on how to unzip a file:
'Compressing and extracting a file using WinZip [en-112254]'
(http://esupport.trendmicro.com/support/vie...entID=en-112254)
========
Extract or Unzip the Virus Pattern File on your Desktop.
When you extract the Virus Pattern File (LPTXXX.ZIP) the extracted file
will be LPT$VPN.XXX. When you extract the Spyware Pattern File
(SSAPIPTNXXX.ZIP) the extracted file will be SSAPIPTN.DA5.
Once extracted, you need to start your computer on SAFE-MODE to run the
Trend Micro System Cleaner.
=========
To boot your system to safe mode, please follow the steps below:
Please click START, and then click SHUT DOWN. Select RESTART, and then
click OK.
Press F8 at the indicated time:
When a screen of text appears and then disappears (the screen of text
may include a memory test, lines about the BIOS, and other lines), press
F8. There may be a prompt that tells you when to press F8.
Or
After making your selection from the boot menu, press F8. There may be
a prompt that tells you when to press F8.
Use the arrow keys to highlight the appropriate Safe Mode option, and
then press ENTER. NUM LOCK must be off before the arrow keys on the
numeric keypad will function.
Use the arrow keys to highlight an operating system, and then press
ENTER. Log-in as the Administrator.
Once on Safe Mode, go to your Desktop, look for SYSCLEAN and then
double click on run the program. Then click on the SCAN button.
NOTE: If you double-clicked on SYSCLEAN and you received the message,
"Pattern file "LPT$VPN.XXX" is missing, Please download a copy" or
"Pattern file "SSAPIPTN.DA5" is missing, Please download a copy", it
means that the Virus Pattern File (LPT$VPN.XXX) , Spyware pattern file
(SSAPIPTN.DA5) and the Sysclean are not on the same folder. Please make
sure that the SYSCLEAN, SSAPIPTN.DA5 and LPT$VPN.XXX files are on the
SAME FOLDER. If not you will be receiving that error message when you
try to run sysclean. They need to be TOGETHER for the Trend Micro system
cleaner to run.
====================
To make on final check if the virus is still on your computer, please
do a manual scan using the Trend Micro Internet Security software.
Or you can go to our free online scanner which is Housecall.
To do that, go to the website below:
'Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend
Micro USA' (http://housecall.trendmicro.com/)
Click on the SCAN NOW button.
Select your country and click on the GO button.
Allow the Plug-ins to be installed on your computer, put a CHECK MARK
on your Local Disk [e.g. Local Disk (C
, Local Disk (D ] and thenclick on the SCAN button.
Housecall should be able to check if the virus is still on your
computer. If it prompts you, "No Viruses Found", it means that your
computer is clean.
Otherwise, please do a clean install:
First, you need to UNINSTALL the PC-Cillin software that you currently
have.
'How do I uninstall Trend Micro PC-cillin Internet Security 14 for
Dell? [EN-1033906]'
(http://esupport.trendmicro.com/support/vie...6&id=EN-1033906)
To uninstall the Trend Micro PC-Cillin Internet Security 14/ Trend
Micro PC-Cillin Internet Security 12, please follow the steps below.
First, please close ALL the windows that are currently open on your
computer.
When all the windows on your computer are closed, click on
START > SETTINGS > CONTROL PANEL (For Windows 98 / ME / 2000)
START > CONTROL PANEL. (For Windows XP)
Once in the Control Panel, please click on the ADD/REMOVE Programs
icon.
In the Add/Remove Programs, look for Trend Micro PC-Cillin Internet
Security 14/ Trend Micro PC-Cillin Internet Security 12. Once you have
found one, please double-click on the program to uninstall it. (For
Windows XP, click on the REMOVE button to uninstall the program).
After successfully uninstalling the Trend Micro PC-Cillin Internet
Security 14/ Trend Micro PC-Cillin Internet Security 12 please RESTART
your computer.
============
Now, double-click on the MY COMPUTER icon that is on your desktop,
NOTE: For Windows XP, click on START and then MY COMPUTER.
Double-click on Local Disk (C
or C drive, double-click on the PROGRAMFILES folder, look for TRENDMICRO folder, Single-click on it then press
the SHIFT and the DELETE button simultaneously or together to delete the
folder.
Make sure that folder is gone. Also, try to empty your recycle bin.
============
Download and install Trend Micro Internet Security 14:
'The error ?There is a compatibility issue between Windows Vista and
PC-cillin Internet Security?? appears after installing PC-cillin
Internet Security 14 for Dell [EN-1036847]'
(http://esupport.trendmicro.com/support/vie...7&id=EN-1036847)
NOTE: If the links below didn't work after clicking, please copy it
then paste it on your browser's address bar....
You can download the Trend Micro PC-Cillin Internet Security 14
installation file from this site:
http://www.trendmicro.com/ftp/products/pcc...4.60_1198EN.exe
When you go to the website above, a window will pop-up asking you what
you would like to do with the file that you are downloading, please
choose the second option which is to SAVE the program in a disk.
The Save As window will now pop-up, please save the file on your
Desktop. The file name should be PCC14.60_1198EN.exe for Windows then
click on SAVE.
Once the download is complete, go to your desktop and look for the
file. The icon is named PCC14.60_1198EN.exe. DOUBLE-CLICK on the icon to
initiate the installation process and follow the installation wizard to
finish the installation process.....
During the installation process, you will be prompted for a serial
number. Simply key in the serial number you have to complete
installation of PC-cillin.
Look for the serial number on your order confirmation....
- Not Serialized means that you'll have to use your old serial number.
Please follow the steps below to REGISTER the Trend Micro PC-Cillin
Internet Security 14 software.
'How do I activate or register Trend Micro PC-cillin Internet Security
14 for Dell? [EN-1033868]'
(http://esupport.trendmicro.com/support/vie...ntID=EN-1033868)
To activate or register your PC-cillin Internet Security 14 for Dell,
do the following:
1. Connect to the Internet.
2. Open the PC-cillin Internet Security main console by doing any of
the following:
‧ Click Start > Programs or All Programs > Internet Security 14 >
Main Console.
‧ Double-click the PC-cillin Internet Security icon near your
computer's system clock.
3. On the Summary screen, click Activate Now. This opens the activation
site window.
4. On the activation site, click Activate Now.
5. Type your name and email address in the boxes then select your
location from the dropdown list.
6. Click Preview.
7. Check if the information you entered is correct then click Submit.
If you want to make changes, click Edit to return to the previous
screen.
8. The Activation Completed window appears to conform that you have
successfully activated your PC-cillin Internet Security. Close the
window.
9. On the Summary screen of the main console, click Check Status. It
should display your expiration date.
After doing the steps above, you should be all set.
Regards,
Consumer Support Team
TrendLabs HQ, Trend Micro Incorporated"
--
go-to-lady
